Lexus of Smithtown

Redemptive Help with Friendly Service We originally tried to replace our 2010 RX-350 with a newer model at another Lexus Dealer, where we initially expected to buy, but were strongly enco We originally tried to replace our 2010 RX-350 with a newer model at another Lexus Dealer, where we initially expected to buy, but were strongly encouraged to lease, with a "rate" that was wrong, and therefore miscalculated cost. When this error was discovered, we were then strongly encourage to buy, but the original sales manager with whom we negotiated was unavailable, and the finance manager who took over again gave us wrong or confused numbers. This process went on for three full days, with no resolution, so we decided to go to another dealer (Lexus of Smithtown), where the offer was straightforward, salesman and salesmanager understood that we had not been treated professionally at the other dealer, and they with all other staff involved, went out of their way to turn an initial bad experience into one that we are very happy and satisfied with. The 2015 RX350 we purchased, is the 6th Lexus we have bought. We are loyal to the brand and through this experience, we will certainly stay loyal to the Lexus of Smithtown dealership. More

Dealer Review and Frank Loviglio Frank did a great job in helping us select the 2014 Lexus ES 350 which we leased. He has returned calls promptly after we picked up the car and has an Frank did a great job in helping us select the 2014 Lexus ES 350 which we leased. He has returned calls promptly after we picked up the car and has answered all of our questions. More

Brought my car in for Same Day Alignment This review is a couple of months late but a couple months ago I brought in my New IS350 Fsport after I hit a pothole that threw off my alignment. I c This review is a couple of months late but a couple months ago I brought in my New IS350 Fsport after I hit a pothole that threw off my alignment. I called the dealership and brought the car in the next day and Mitch was extremely helpful. The two times i have dealt with Mitch, he has been very accomodating and very professional. He is a great example of what Lexus service is and should be. Without hesitation he made sure my car was well taken care of and had it aligned and even gave it a complementary wash. I was really pleasently surprised and how well this service went as many dealerships make you wait for a long time or give you a hard time if you come in the same day, Mitch had my car taken care of right away. Lexus of Smithtown overall is a superb dealership from sales to service. Well worth the one hour trip from home to buy and now bring my new car for service here. Looking forward to another pleasent experience this upcoming week when I bring the car in for my 6 month service. More

Rossworn Rocks ! All of my experiences with Robert Rossworn over the span of four (4) RX350's have been simply wonderful. He is a true professional in every sense of All of my experiences with Robert Rossworn over the span of four (4) RX350's have been simply wonderful. He is a true professional in every sense of the word. More

my lexus review Leasing for the second time with Lexus was a very positive experience for me. Jerry Powder was my sales and leasing consultant. He made the whole pr Leasing for the second time with Lexus was a very positive experience for me. Jerry Powder was my sales and leasing consultant. He made the whole process easy and was very considerate of my needs. He presented me with thoughtful options and was very informative and helpful. I at no time felt pressured or rushed. One the day I picked up my vehicle, He spent a lot of time explaining the various features in my RX 350 and making sure I knew how to use them. He called the next day to make sure I had no additional questions at that time. I would definitely recommend Jerry for anyone else making a purchase. More

Technical Assistance New 2013 LEXUS es350 5000 mile inspect Abbas was a tremendous assistance to us clarifying all the technical difficulties we were having with the car. He was very patient with assisting us Abbas was a tremendous assistance to us clarifying all the technical difficulties we were having with the car. He was very patient with assisting us in the nuances of the GPS and media systems in the car. He installed the Lexus app and showed us how it was used. He was very clear in his presentation of these systems. More

Frank was extremely knowledgeable and helpful. He was able to get the car I needed in time for a very important trip. I'm extremely happy with my experience. Truly outstanding! able to get the car I needed in time for a very important trip. I'm extremely happy with my experience. Truly outstanding! More

Lexus Review Lexus of Smithtown is a phenomenal dealership. Whenever I need any service I email Robert Romano. He always replies right away and is very helpful wit Lexus of Smithtown is a phenomenal dealership. Whenever I need any service I email Robert Romano. He always replies right away and is very helpful with any questions or concerns I may have. The staff are always very polite. It's always a pleasure to go in to get service! More

Service & sales experience I have been nothing but a Lexus owner since 2005 and have dealt ONLY with Smithtown Lexus not only for my purchases, but for my services as well…….I h I have been nothing but a Lexus owner since 2005 and have dealt ONLY with Smithtown Lexus not only for my purchases, but for my services as well…….I have family that is in the car business(service,tires,parts etc) and find myself returning to give Lexus of Smithtown my business due to their high quality of professionalism and courtesy while doing so. Dan Munsinger, parts dept manager, has never let me down and if the wait was too long due to high volume of services or understaffed on any given day, I was warded a loaner until said car was complete…….I have treated my 2005 GX 470 and my 2010 IS350 c like my children, and in return they have given me nothing but smooth sailing since. I attribute that to the professionalism and accuracy as well as attention to detail that is provided by this staff. I would HIGHLY recommend using this service dept for any and all needs as they are respectful, prompt and priced right!!!!!! More

A First-rate experience! I have to say, that from my first inquiry to being handed the keys to my RX350, Lexus of Smithtown made my purchase a very enjoyable experience. Th I have to say, that from my first inquiry to being handed the keys to my RX350, Lexus of Smithtown made my purchase a very enjoyable experience. Thank you to Tim, the manager, Matt my salesman and Denise in finance. Your knowledge and experience shines through. I appreciated the welcome in person from Tim, Matt's knowledge of the product and very capably answering my questions and helping with the awesome technology the vehicle is capable of, between smartphone and navigation. Denise in finance is a delight, and worked to make my transaction a reality. I appreciated meeting the service gals and service manager- nice touch. Thank you all again! More