Lexus of Smithtown

Service department is amazing! It's a real nice treat to own a nice car and be able to get amazing quality service at a fair costs, Lexus of Smithtown always treats me very well and It's a real nice treat to own a nice car and be able to get amazing quality service at a fair costs, Lexus of Smithtown always treats me very well and goes way above anything I'd expect. My purchases are well justified to the quality of work, hospitality offered and great staff, I only deal with Rob in service I feel comfortable using the service department even when some repairs are out of my realm. Recently I got a flat on Christmas night and the very next morning they took care of me, going throu a very rough Christmas it sure made me really appreciate there help. I always recommend this dealership for all things lexus from sales to service. Thank you! More

"Excellence in every detail" We just purchased our 2nd RX350 from this dealership and our first experience with Charles and Abbas, besides being completely satisfied with this dea We just purchased our 2nd RX350 from this dealership and our first experience with Charles and Abbas, besides being completely satisfied with this dealership we could not have had a nicer experience with Charles. We would highly recommend this dealership as well as Charles to our friends and family. More

Excellent Service I brought my vehicle in for an inspection. The valets greeted very nicely and professionally, Bob Pfaff was my service writer, he was such a gentlemen I brought my vehicle in for an inspection. The valets greeted very nicely and professionally, Bob Pfaff was my service writer, he was such a gentlemen and assisted me in a fast and friendly manor. The server was extremely fast and they also offered a loaner car to me. Sheetal helped me pay for the service and she was excellent, very happy, nice and willing to help me. I would recommend this dealership to any of my friends and relatives. More

Trustworthy helpful credible courteous respectful Rob Romano is the man. Knows his stuff and listens to his clients. This is very important for any auto dealership to survive in todays world of compet Rob Romano is the man. Knows his stuff and listens to his clients. This is very important for any auto dealership to survive in todays world of competitiveness.Especially when you are dealing with high end vehicles. Especially on Middle Country Road in Smithtown. Kudos More

"Excellence in every detail" This purchase is my fourth Lexus. We just bought the new model NX 200t and love the streamlined new look. We formerly had three RX350s that we were en This purchase is my fourth Lexus. We just bought the new model NX 200t and love the streamlined new look. We formerly had three RX350s that we were enormously satisfied with. We wanted to downsize our vehicle as we are "empty nesters" now so the NX fits the bill. Our Sales Representative, Jeff Hulse was terrific and attended to every detail with professionalism and friendliness, without any sales "pressure". Dolores Russell in the finance office was efficient and made our transaction seamless. We love this dealership and will come back again in the future. More

Great and prompt service We have two Lexus RX trucks and service both of them at Lexus of Smithtown. For the past several years Robert Romano has been our Service Advisor. Rob We have two Lexus RX trucks and service both of them at Lexus of Smithtown. For the past several years Robert Romano has been our Service Advisor. Robert has always been extremely helpful and accommodating whenever the cars are in for service. He tries hard to address the customer's problems and exceed their expectations. He is a true professional and a pleasure to deal with. We highly recommend Robert as he is a great asset for the Lexus of Smithtown. More

Living a nightmare with the lemon car they sold me! I purchased a new 2015 car at Lexus of Smithtown at the end of June and honestly it was a great experience with all the staff there. Well now that I a I purchased a new 2015 car at Lexus of Smithtown at the end of June and honestly it was a great experience with all the staff there. Well now that I am having problems with the car, I can say I am appalled of how I have been treated and the unwillingness to do anything for me. 2 Days after I drove off the lot, my car died in Manhattan. I had to have it towed to the nearest dealer. A relay switch was bad and they fixed it. I was told they have never seen that happen to a new car, Lexus is reliable and it was a fluke! I wasn't happy but I accepted it Well last week it happened again! This time a different relay switch with in the same system(the fuel pump) and I was left stranded at a gas station near home. Needless to say I was not happy! This is a 5 1/2 month old car that obviously has an issue. They are not willing to do anything for me. I told them that this car should be taken back, there is a big problem with it. I travel alot and long distances to see my kids, and a very fearful that I am going to get stuck somewhere rural alone! Cars that are new don't just keep dying and keep having faulty relay switches. The one manager I first dealt with told me it isn't a lemon as it has not happened 4 times yet! Another manager, Tim, was completely rude and condescending, he said thats what warranties are for!! I asked him if he would be comfortable having his wife drive this car and he told me his private life was none of my concern!! I got handed back to the first manager who offered to buy it back from me but for what the trade in value would be now which wouldn't even cover my loan! I kept pushing the issue and he said he would speak with higher ups. I got a call today and was told they will not take it back, that it is not considered a problem! But they will pay 1 month of my car loan as a courtesy!! That does not fix the problem. I have also asked to speak with the owner and that didn't happen either, it shows how much they care about the customers whose money they have already gotten! I do not recommend buying a car from there, they have lost me as a customer forever, something they don't really seem to care about!! More

The deal kept changing, always in their favor. I went in to The dealership Totally convinced that a good deal was about to be made. With each added contact, the terms originally proposed got wors I went in to The dealership Totally convinced that a good deal was about to be made. With each added contact, the terms originally proposed got worse and worse. I felt like I was. Standing on shifting sands. My wife had bought a car there. Last year and I had great hopes! neither one of us would ever go back,even for service and we own 2 Lexus 3ES 350's. I warn everyone to be very wary, the sand could bury you. More

Great Service My wife and I have two Lexus automobiles and service both of them at Lexus of Smithtown with Service Advisor Robert Romano. Robert has always been ex My wife and I have two Lexus automobiles and service both of them at Lexus of Smithtown with Service Advisor Robert Romano. Robert has always been extremely helpful as well as knowledgeable whenever the cars are in for service. He understands the customer's needs and expectations and works hard to meet and to exceed them. He is a true professional and a pleasure to deal with. We recommend him highly and without reservation. He is a credit to the Lexus of Smithtown organization. More

Excellent My wife and I leased a 2015 RX350 and love it. We could have gone to any other Lexus dealers however, what separates one dealer from the rest is the My wife and I leased a 2015 RX350 and love it. We could have gone to any other Lexus dealers however, what separates one dealer from the rest is the no-pressure/professionalism and customer service that we received from Lexus of Smithtown. Our sales representative Robert Meyer and the after sales orientation from Abbas Rajani was excellent. Both made the experience an enjoyable event. Robert called us several times to make sure we were happy and told us that he would be available at any time to answer questions we have. More