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Lexus of Smithtown
St. James, NY
1,090 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,090 Reviews of Lexus of Smithtown
July 27, 2015
leasing a new car Denise Plourde was wonderful to deal with, once again. She was warm, personable, professional and extremely knowlegeable about the product line, whil Denise Plourde was wonderful to deal with, once again. She was warm, personable, professional and extremely knowlegeable about the product line, while treating us with respect and kindness. Charles Greene, who we had not met before, turned out to be one more member of the team who was great to deal with. He explained everything about the vehicle in a professional manner, while handling all the details regarding the transfer from the old car to the new one. All in all, it was a great experience. More
by northover57
Employees Worked With
Denise Plourde, Charles Greene
July 25, 2015
Excellent Rob Romano My first Lexus ES330 was serviced by Lexus Of Smithtown for about 3 years. No complaints...period. My present Lexus LS 430 has been serviced/pampered My first Lexus ES330 was serviced by Lexus Of Smithtown for about 3 years. No complaints...period. My present Lexus LS 430 has been serviced/pampered by the aforementioned dealer for at least 3 years to date. My gratitude and confidence in Rob Romano, Service Advisor,Master Certified; is second to none. Rob and his Lexus service tech team are on top of it!!! Never have I had to return for anything twice. The service staff along with Rob always keep me abreast of service needs to look for, and we schedule them...Prerventive Maintenance. Theory Z management. More
by clarence simpson
Employees Worked With
Robert Romano, Sheetal Navi, Tara Williams
July 24, 2015
Love my Car (GS 350) From the second Mike (Michael Rothstein) introduced himself I felt he was there to provide us with an outstanding experience . I feel we have received From the second Mike (Michael Rothstein) introduced himself I felt he was there to provide us with an outstanding experience . I feel we have received a great deal on an awesome vehicle, and that was just the beginning . The selection, financing, delivery and follow up were all outstanding More
by KT123
Employees Worked With
Michael Rothstein
July 23, 2015
Rob Meyers A+ My experience at Lexus of Smithtown was pleasing and hassle free. I never at any time during my decision making, felt pressured. I chose the IS 250 My experience at Lexus of Smithtown was pleasing and hassle free. I never at any time during my decision making, felt pressured. I chose the IS 250 and just love it. Robert, along with Jeff and Frank, took the time necessary to explain all the pertinent details to make my time at the dealership extremely comfortable. Everyone was pleasant and patient and without a doubt, true sales professionals. I will definite recommend this dealership to others..... More
by Joann Del
Employees Worked With
Frank Galante, Robert Meyer, Jeff Rosales
July 23, 2015
Great Experience Just picked up my 2015 E350 CRAFTED LINE from Lexus Of Smithtown and I couldn't be happier with the entire experience. From the moment I stepped into Just picked up my 2015 E350 CRAFTED LINE from Lexus Of Smithtown and I couldn't be happier with the entire experience. From the moment I stepped into the dealership everyone went out of their way to help me, whether it was test driving different models or pricing. I can honestly say I'll be driving a Lexus for a long time! If you want a great deal and smooth car buying experience this is your dealership! More
by seanygreen
Employees Worked With
Robert Rossworn
July 15, 2015
Lexus ES350 Had a great experience at Lexus. Mike was a stand up guy and helped me get into the car of my dreams! Love my new ES :) Had a great experience at Lexus. Mike was a stand up guy and helped me get into the car of my dreams! Love my new ES :) More
by Jec9209
Employees Worked With
Micheal Rothstein
July 14, 2015
good experience This man is incredible nicest sales person . he did a incredible job find me the car i were look for at a fair price. Michael is professional This man is incredible nicest sales person . he did a incredible job find me the car i were look for at a fair price. Michael is professional More
by butch40
Employees Worked With
Michael Rothstein
July 09, 2015
Great Experience I Just picked up my new 2015 RX350 from Lexus Of Smithtown and I Love it! I had a great experience and actually enjoyed the process. Joe Giaquinto my I Just picked up my new 2015 RX350 from Lexus Of Smithtown and I Love it! I had a great experience and actually enjoyed the process. Joe Giaquinto my salesman was very knowledgeable and cared more about what my needs were as a customer then just trying to sell me a car. When it came time to get my car appraised I felt I was given a very good value. The Pre-owned manager Michael Anno even came over and spoke to me about it.The Business Manager Dolores Russell was also very helpful. If you're looking for a Lexus this is the place to go. Thank you Joe,Michael and Dolores for making this such a smooth straight forward experience. More
by FHD1982
Employees Worked With
Joseph Giaquinto, Michael Anno
July 08, 2015
MOST disgusting dealer I've ever experience Disgusted with Lexus of Smithtown- NEVER GO THERE Perhaps others have had a better experience with the new sales division at this dealership but th Disgusted with Lexus of Smithtown- NEVER GO THERE Perhaps others have had a better experience with the new sales division at this dealership but the Preowned Sales department is the most despicable, disgusting place I have ever experienced in my 40+ years of car buying. William "Bill" Dekoning was our salesman who constantly made deprecating and condescending remarks and replies to our questions. During our appointment, he went off to help another customer briefly which would have been fine if he had the professionalism to explain the situation and not ignore us when we asked if he was helping another customer. The car of interest was in acceptable exterior condition but had fresh drink stains and dirt on the inside. Of course, questions about the stains only fueled Bill's deprecating mannerisms. To worsen the already disgusting experience, while we were showing Bill outside defects, two preowned Sales managers (Michael Anno and Robert Rossworn) were standing at the car parked next us. Whether it was intentional or not, they made insulting comments about us to each other, describing us as "F***ing customers". After test driving, we met with the pre-owned sales manager Michael Anno (the same one who was making audible insults) who was extremely unprofessional, contentious, and plain rude. He raised his voice numerous times and talked in a derogatory manner. He proceeded to snatch the papers out of my hand in order to point out something on the paper. Needless to say, we were absolutely not interested in purchasing the vehicle SOLELY because of the experience at this dealership. On a side note, the pre-owned building is not well taken care of and not representative of Lexus standards. I will make sure to let every one of my employees, clients, family, and friends to NEVER even consider going to Lexus of Smithtown. I am sure the two companions who were with me will also make sure to spread the word of this retched dealership. More
by Disgusting_Lexus_Smithtown
Employees Worked With
Michael Anno, William Dekoning
July 07, 2015
Excellent sales experience Excellent sales support provided by all involved, salesman, management and leasing. All questions were answered. Competitive pricing provided at the Excellent sales support provided by all involved, salesman, management and leasing. All questions were answered. Competitive pricing provided at the outset. Excellent introduction to the car provided by the salesman. More
by michaelb
Employees Worked With
Quinn Mui
