Lexus of Smithtown

outstanding customer service I brought in my 2015 Rx for the oil change service. Made appointment and when i arrived I was greeted by Michael Biscardi He was extremely polite, I brought in my 2015 Rx for the oil change service. Made appointment and when i arrived I was greeted by Michael Biscardi He was extremely polite, helpful and knowledgeable about the product. I dropped off the car at 815 and had it back by 1030, Got a free loaner car and the entire service was done right and propmtly. Awesome experience, glad I bought this Lexus....amazing reliable vehicle More

Great Experience!! Ken and Denise were extremely Great Experience!! Ken and Denise were extremely wonderful to work with. We are so excited about our new car. Thank you for making this process Great Experience!! Ken and Denise were extremely wonderful to work with. We are so excited about our new car. Thank you for making this process so easy. More

Hakeem gave me a great presentation of the technology aspects of my RX350. He was able to answer all my questions and was very knowledgeable. aspects of my RX350. He was able to answer all my questions and was very knowledgeable. More

Charles Green was a great salesman. Very informative & helpful. He was courteous & patient. Everyone there did an excellent job & we were very happy with them. helpful. He was courteous & patient. Everyone there did an excellent job & we were very happy with them. More

This is the 4th Lexus I have leased and I keep coming This is the 4th Lexus I have leased and I keep coming back to Smithtown Lexus for their professionalism. Charles Greene did an exceptional job. This is the 4th Lexus I have leased and I keep coming back to Smithtown Lexus for their professionalism. Charles Greene did an exceptional job. More

Justin was a pleasure to have explaining the options of the car and how to use them. And Elijah was a wonderful sales person to work with. the car and how to use them. And Elijah was a wonderful sales person to work with. More

Lexus of Smithtown is absolutely amazing! Pricing, service, availability, and showroom are all top notch and unbeatable! Would definitely never go anywhere else. My whole family drives Lexus vehicles service, availability, and showroom are all top notch and unbeatable! Would definitely never go anywhere else. My whole family drives Lexus vehicles and we would never go anywhere else! More

Great experience buying a new car. Our experience was terrific. John Valveri was the only salesperson in many dealerships to approach us right away when we arrived. He is pleasant, pa Our experience was terrific. John Valveri was the only salesperson in many dealerships to approach us right away when we arrived. He is pleasant, patient and highly knowledgeable. Robert Meyer made the financing part as painless as we suppose it will get. Jim O'Connor reviewed the car's functions with us, also terrific. All very nice and straightforward. We would go back to this dealership in a heartbeat! More

My 2nd Lexus from Lexus of Smithtown. Got an great deal from Rene Hartman and Tim Burns. The entire process has been smooth. Jim O’Connor explained everything I need to know about the car on delivery. Will from Rene Hartman and Tim Burns. The entire process has been smooth. Jim O’Connor explained everything I need to know about the car on delivery. Will do business again when the lease is up. More

Terrible service and product knowledge They sold me a car without letting me know the trunk was not able to be opened via key or inside the car. Seeing me with a cast and knowing i had an i They sold me a car without letting me know the trunk was not able to be opened via key or inside the car. Seeing me with a cast and knowing i had an infant and use the trunk multiple times a day, this would’ve been something useful to know prior to using. They found every excuse in the book to shut me up and then never bothered calling back. The GM Tim did take his time however there was nothing anybody could as far as swapping the car out to another vehicle. They had no knowledge of the car. They mostly all ignored me until i escalated it higher and higher. First and last Lexus. Liars just to sell a car. Also told me i could get out 6m early of my lease without rolling payments which is not true. More