Lexus of Smithtown

My 2nd Lexus from Lexus of Smithtown. Got an great deal from Rene Hartman and Tim Burns. The entire process has been smooth. Jim O’Connor explained everything I need to know about the car on delivery. Will from Rene Hartman and Tim Burns. The entire process has been smooth. Jim O’Connor explained everything I need to know about the car on delivery. Will do business again when the lease is up. More

Terrible service and product knowledge They sold me a car without letting me know the trunk was not able to be opened via key or inside the car. Seeing me with a cast and knowing i had an i They sold me a car without letting me know the trunk was not able to be opened via key or inside the car. Seeing me with a cast and knowing i had an infant and use the trunk multiple times a day, this would’ve been something useful to know prior to using. They found every excuse in the book to shut me up and then never bothered calling back. The GM Tim did take his time however there was nothing anybody could as far as swapping the car out to another vehicle. They had no knowledge of the car. They mostly all ignored me until i escalated it higher and higher. First and last Lexus. Liars just to sell a car. Also told me i could get out 6m early of my lease without rolling payments which is not true. More

Wonderful experience with Lexus of Smithtown. They are way above the competition. We went to Atlantic Lexus in Melville first and the experience was horrible! But Lexus of Smithtown has friendly caring pe way above the competition. We went to Atlantic Lexus in Melville first and the experience was horrible! But Lexus of Smithtown has friendly caring people that went above and beyond to give us the best deal possible. We recommend them highly! More

Terrible Technicians I own a Lexus Is250 and my car was serviced because I have the wheel and tire package. I got the tire worked on in June and it still lost air. I went I own a Lexus Is250 and my car was serviced because I have the wheel and tire package. I got the tire worked on in June and it still lost air. I went back to Lexus September 25 to get my tires fixed that are losing air, but they said they found nothing wrong. My rear tires lose air everyday and they didn’t fix the problem I am now a dissatisfied customer. More

Very excellent Very professional John helped me throughout the whole sale anything I asked for within reason he managed to accomodate me , this was a wonderful exp Very professional John helped me throughout the whole sale anything I asked for within reason he managed to accomodate me , this was a wonderful experience as it should, I have Had bad experiences at other dealerships not this one thank you More

Great from start to Finish Professional, Very Fair pricing, nice facility and friendly courteous staff. The salesman listened and quickly found exactly what I was looking for w Professional, Very Fair pricing, nice facility and friendly courteous staff. The salesman listened and quickly found exactly what I was looking for without Wasting my Time ! Finance also professional and Not Pushy! Delivery went smooth and all of my questions were handled in an expert manner! More

Search for a hybrid We needed a hybrid to replace my car because the lease was up. We went to every dealer in Smithtown and they were the best. Their deal was the best, t We needed a hybrid to replace my car because the lease was up. We went to every dealer in Smithtown and they were the best. Their deal was the best, their sales people were the best and their car was the best by far. More

Transfer of leased vehicle My experience dealing with Rene Hartman was very positive. I went in with a letter that was sent to me and they honored everything that was on the le My experience dealing with Rene Hartman was very positive. I went in with a letter that was sent to me and they honored everything that was on the letter. It was a nice feeling to know that this was not another false advertisement very positive experience!! More

Easy process with no surprises This was not your typical car buying experience. It was easy without any games and was a pleasure from start to finish. Every interaction with t This was not your typical car buying experience. It was easy without any games and was a pleasure from start to finish. Every interaction with the dealership was positive. More

Beware. Make sure you have the car checked out!!! The dealership made a lot of promises. They said my car was completely looked over by their mechanic and they spare no expense. I had a mechanic look The dealership made a lot of promises. They said my car was completely looked over by their mechanic and they spare no expense. I had a mechanic look at the car 3 weeks after I bought it and the filters were NEVER changed in the car. He said nothing was done except an oil change. Lexus told me they detailed the car and didn’t. They made an excuse that they had a new person. They said the car would be ready on a Friday and I had to wait an additional 5 days. I don’t trust this dealership. I would be sure you have your mechanic look at the vehicle. Trust is something very important to me as a consumer. My expectations of Lexus WERE very high, not any more. I was dealing with the used car manager directly. Caleb the salesperson was very nice and tried to help. He could be successful any where...with a trustworthy employer and someone that recognizes his hard work. More