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Lexus of Smithtown
St. James, NY
1,090 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,090 Reviews of Lexus of Smithtown
July 06, 2020
Dealership is concerned about good customer service and a good reputation. The car was in great condition and well cared for, tank was full and car was clean good reputation. The car was in great condition and well cared for, tank was full and car was clean More
by Ndrod58
Employees Worked With
John Valveri, Denise Plourde
July 02, 2020
Met Expectations Everything was handled in a professional and courteous manner. All personnel were knowledgeable in their area of expertise. It was a very pleasant bu Everything was handled in a professional and courteous manner. All personnel were knowledgeable in their area of expertise. It was a very pleasant buying experience with out any pressure. Vehicle prepped and delivered beautiful. More
by RX2020
Employees Worked With
John Valveri, Denise Plourde, Jim O'Connor
June 24, 2020
After a mediocre experience at my local dealership I decided to take a chance with Lexus of Smithtown. I visited their website and left an email message on a UX Hybrid model I was interested in. I did n decided to take a chance with Lexus of Smithtown. I visited their website and left an email message on a UX Hybrid model I was interested in. I did not expect a response. To my surprise, within minutes I recieved a response from Frank Politi. After a few email communications and a phone conversation, Frank was able to gain my confidence and we made an appointment for the same day. When my wife and I arrived at the dealership I was immediately impressed with the controlled , yet pleasant environment that was structured during these uncertain times of COVID-19. After a few minutes of interacting with Frank I was impressed yet again at the evidence of the Customer Experience Values and Business Culture that the management was expecting from their employees. Next I had the pleasure of interacting with the very Acute and Attentive manager Bob. Bob has been with the "Family" since 1976, which proves the dealership treats their employees well and promotes opportunity for growth. Finally, we had the pleasure of meeting the Financial Services Director Denise. I have purchased several cars in my life and have NEVER met a finance manager I liked until I met Denise. Denise has a perfect balance of Stellar Customer Experience behavior and No Nonsense Traits to get the job done. The word "NO" does not exist in her vocabulary within reason. Lexus of Smithtown was more than worth traveling out of my way for and far exceeded my expectations. #customerforlife More
by Rich J Sny
Employees Worked With
Frank Politi, Bob, Denis Plourde, Robert Rossworn, Denise Plourde, Frank Politi
June 03, 2020
An Excellent Leasing Experience with Lexus of Smithtown I have been leasing from Lexus of Smithtown for over 10 years. In fact I drive from Queens, NY to Smithtown because of the excellent service they pro I have been leasing from Lexus of Smithtown for over 10 years. In fact I drive from Queens, NY to Smithtown because of the excellent service they provide. I initially leased a vehicle from Robert Rossworn who has been with the organization throughout my history with Lexus of Smithtown. I was impressed that Mr. Rossorn, knowing my requirements from previous transactions, had a configuration and lease price for a new 2020 Lexus RX350 before I walked into the showroom. This shows that the Dealership values the relationship and is committed to satisfying the customer experience. Mr. Rene Hartman and Ms. Denise Plourde handled the paperwork and delivery process smoothly and professionally. They were sensitive to the time required to sign all the documents and had all of the requirements thoroughly prepared at the time of delivery. An issue arose related to the allowable mileage and Mr. Rossworn and Mr. Hartman acknowledged that the allowable mileage was different from past leases. They both addressed the issue and agreed to my mileage requirement without any additional cost to the lease. I truly appreciated the honesty and integrity that the Dealership demonstrated. As you might imagine the number of new technology features that the 2020 vehicle possesses. Mr Abbas Rajani, Technical Assistant employed by Lexus of Smithtown, was assigned to provide me with instruction on all the features of the vehicle. Because of Covid 19 Mr Rajani had to perform the tutorial remotely. He was professional, knowledgeable and organized the instruction in a effective manner. Having received the instruction remotely was better than one-on-one since it gave me the ability to perform the actions personally. It was very well done and I appreciated the patience and good nature of having to teach me all of the options available in the 2020 RX350. I even had to call Mr. Rajani for follow-up questions and review a few of the commands previously shown. He welcomed my call and was both friendly and patient with my questions. This Dealership makes it a pleasure to manage a new car lease and I appreciate their commitment to customer satisfaction and service. Highly recommend. More
by tomatmalba
Employees Worked With
Abbas Rajani, Robert Rossworn, Denise Plourde, Rene Hartman
June 02, 2020
A great experience leading our new Lexus From the tine A great experience leading our new Lexus From the tine in the showroom to the tech lessons by Abbas The best coverage of the safety of a car tha A great experience leading our new Lexus From the tine in the showroom to the tech lessons by Abbas The best coverage of the safety of a car that we ever got More
by Lyndaamoran
Employees Worked With
Abbas , Denise Plourde, Rene Hartman
May 07, 2020
We r very Happy with our new 2020 RX350. Very comfortable. The experience at Smithtown Lexus was excellent very professional. I have referred a good friend to Bob rossworn comfortable. The experience at Smithtown Lexus was excellent very professional. I have referred a good friend to Bob rossworn More
by Marty
Employees Worked With
Abbas Rajani, Robert Rossworn, Tim Burns, Denise Plourde
March 12, 2020
Charles green and farhad tarig were very knowledgable and acted in professional manner were patient and kind and diligent in explaining everything and answering all my concerns making me very satisfied acted in professional manner were patient and kind and diligent in explaining everything and answering all my concerns making me very satisfied More
by Dkdespot
Employees Worked With
Charles Greene, Robert Meyer
March 09, 2020
Rene was very professional in his communications and follow up, explained everything to us extreme well and made us very comfortable. Jim did a great job and was extremely courteous explaining the ca follow up, explained everything to us extreme well and made us very comfortable. Jim did a great job and was extremely courteous explaining the car to us and getting us set up and ready to go. Our experience was outstanding More
by Kabrami
Employees Worked With
Robert Rossworn, Denise Plourde, Jim O'Connor, Rene Hartman
March 03, 2020
Extremely Dishonest My Dad leased 5 suv's from this dealership and remained loyal even when a dealer opened up closer to home. On his last lease there was a lapse in the My Dad leased 5 suv's from this dealership and remained loyal even when a dealer opened up closer to home. On his last lease there was a lapse in the delivery of his next lexus and the return of his current one. Management of Lexus said not to worry about it that they would take care of it if there was any problems. Needless to say they did not and placed my 85 year old Dad in Collections for the first time in his life. Way to appreciate loyalty over all these years. More
by not this dealership
Employees Worked With
Robert Rossworn, Robert Meyer
