Lexus of Smithtown

It was a pleasure dealing with Dolores Russell and Arjun Vir. They were both extremely knowledgeable and helped us order our new car and learn about all the new features. Afjun was amazingly patient and s Vir. They were both extremely knowledgeable and helped us order our new car and learn about all the new features. Afjun was amazingly patient and spent hours explaining and demonstrating how things worked to two senior citizens who needed lots of instruction. I would recommend Lexus of Smithtown to anyone who wants to purchase a high end vehicle from a dealership that stands behind its product in every way. More

I had an excellent experience @ Lexus of Smithtown. Everyone was friendly, not pushy and explained everything in such a manner as to make you feel comfortable. I feel they do care about the customer an Everyone was friendly, not pushy and explained everything in such a manner as to make you feel comfortable. I feel they do care about the customer and not just trying to sell or lease a car. They work with you and appear sincere and honest. I have no resevations about leasing from Lexus of Smithtown in the future. More

This is the third car I've bought from Smithtown ! Each experience gets Better and Better ! The people are SO FRIENDLY and PROFESSIONAL ! The facility is Spotless ! The Rx 350 is the Best car I've ever o experience gets Better and Better ! The people are SO FRIENDLY and PROFESSIONAL ! The facility is Spotless ! The Rx 350 is the Best car I've ever owned ! I will recomend this dealership to ALL of my friends ! Bill Wechter More

i walked into the smithtown new york lexus service station on sept 24th with many concerns about my car. i was immediately greeted by shelia who listened to my concerns about my car.she immediately pu station on sept 24th with many concerns about my car. i was immediately greeted by shelia who listened to my concerns about my car.she immediately put me at ease and told me what will happen with the service call. the car was returned on time and i felt shelia did an amazing job from start to finish.thank you More

FANTASTIC experience from the moment I walked through the door, very friendly staff all around. The team worked on every aspect to ensure that I was comfortable with my purchase. This was my first Lexus and door, very friendly staff all around. The team worked on every aspect to ensure that I was comfortable with my purchase. This was my first Lexus and I have never experienced a more professional car dealership. I also LOVE my new ES350 what a value... More

We stopped by Lexus of Smithtown to look at their selection of RX350's. Tim in the Pre-Owned dept was very helpful, and patient with us.. we looked at every pre-owned RX350 they had on the lot befor selection of RX350's. Tim in the Pre-Owned dept was very helpful, and patient with us.. we looked at every pre-owned RX350 they had on the lot before deciding. when it came to financing, Denise was great. she was extremely helpful, and even fought to get us a lower rate. our overall experience purchasing our first Lexus was great, and I look forward to dealing with Lexus of Smithtown for a long time to come. More

Excellent customer service! I was greeted as soon as I drove up and paperwork was completed and I was back on the road in less than 10 min with a loaner car. How can you beat that! The pickup was just as drove up and paperwork was completed and I was back on the road in less than 10 min with a loaner car. How can you beat that! The pickup was just as easy. I have never had such a positive experience at any other dealership and am so pleased with this particular center that my husband and I will only consider another Lexus when we are ready for our next car! My only wish is that charges were a little more reasonable. I would love to service my car there more regularly but it's cost prohibitive for us in today's economy. More

We have been a customer at Smithtown Lexus for the past We have been a customer at Smithtown Lexus for the past 10 years. Our experiences purchasing and servicing the car are second to none. Sandy an We have been a customer at Smithtown Lexus for the past 10 years. Our experiences purchasing and servicing the car are second to none. Sandy and Robert were very professional and helpful during our selection process for the new CT200h. Dolores guided us through the many options and financing, often helping us make the decision that was right for us, showing exceptional patience and knowledge. On the day we picked up the car, Sandy took us through the setup of the blue tooth system and other features, but it was curtailed by rain. I felt like I could have used just a little more time acclimating to the car but otherwise it was fine. Overall an excellent experience as always. More

Joe G was my salesperson and he was very friendly and helpful. He answered all my questions and was very patient and understanding to my needs. I was trying to get out of my Nissan lease early and he m helpful. He answered all my questions and was very patient and understanding to my needs. I was trying to get out of my Nissan lease early and he made every effort to assist me. I felt very comfortable with him and highly recommend him. More

This is my third car from Lexus of Smithtown and, honestly, the experience just gets better and better! Sales people are knowledgable but by no means pushy. We enjoyed Joe's sense of humor and he p honestly, the experience just gets better and better! Sales people are knowledgable but by no means pushy. We enjoyed Joe's sense of humor and he proved invaluable when we picked up our car late at night. He patiently taught us how to navigate our new truck as if it was the middle of the day. Joe even offered to drive me home while my husband finished with the paper work because my daughters were calling and had to be somewhere! Mr. Rossworn, the sales manager, was friendly and very accomodating. His sense of community (sponsoring a 5K for our local school district) showed me that this Lexus dealership also has a commitment to the surrounding area. All in all our experince with this dealership has been top notch. I am sure the service on my new GX 460 will be just as satisfying as my other 2 Lexus cars from this dealer. More