Lexus of Smithtown

It started all with a Live chat session questioning pricing with Abbas, and he set me up with an appointment the next day, and when I came in the dealership for a testdrive I was greeted warmly. Abbas pricing with Abbas, and he set me up with an appointment the next day, and when I came in the dealership for a testdrive I was greeted warmly. Abbas was first rate in customer service, he knew what I was looking for, If it was not for his time and assistance in the purchase, I probably would not walk out of the dealership with a new car,it was because of Abbas I bought the car and I think he should be rewarded for his fine work because I dont think he was just like that for me but I believe he is like that all arround, he even gave me a Flash drive with music on it in which I was real suprised at that, after the test drive Abbas placed me with Frank, and I must say once again I was greeted warmly by Frank, we hammered out a deal that I think was fair, I stated what I was looking for and Frank came through, and he came through in a big way cause I received lots of perks with my vehicle and I could not ask for more, once we hammered out the trade in for my car and price, I was then taken to Matt where thats when everything came together. Matt was extremely helpful in getting the process rolling with all the paperwork, any problems I had Matt was there to address them, when I went to pick up the car the next day Matt went through every detail about the car for me and if i needed anything at all after I picked up the car, he did not hesitate to tell me to give him a call. Dolores and Denise was a big help as well setting up the loan information and the great deals they gave me for putting the finishing touches to my brand new 2012 IS 250 and I could not be any more happy. Overall I never went to a dealership and felt important, they really strive for customer service and I must say my experience compared to other dealerships was one that I will never forget, Its a new car so i hope not to see the service dept much but i hope the service dept is just like the sales dept, but i would buy another lexus from them if i do buy another car in the future. Excellent Dealership More

This is the 2nd time we leased through Lexus of Smithtown - they were great - Michael Anno was great,no games, extremely knowledgable, best prices. Thank you Michael for the professional help - - they were great - Michael Anno was great,no games, extremely knowledgable, best prices. Thank you Michael for the professional help - More

Our LS 460 has provided challenges to us regarding technology so we scheduled an appointment with Abbas for today. We arrived at 1 PM and he greeted us warmly. We got started right away. As he sat technology so we scheduled an appointment with Abbas for today. We arrived at 1 PM and he greeted us warmly. We got started right away. As he sat in the back seat, he guided us thru the navigation system, the phone, the climate control, the sound system, etc. His patience was amazing as we needed to "practice" things he was showing us. After about an hour we felt like we finally understood so much about our car and how using these tools properly will make driving even more enjoyable. We want to thank the dealership for having such outstanding reps, like Abbas, who are always at our service. It was a pleasure. More

I was pleased with the service, This is the second Lexus SUV I purchased from this dealer. Salesman Mr. Arjun Vir make me very comfortable. It was great experience. SUV I purchased from this dealer. Salesman Mr. Arjun Vir make me very comfortable. It was great experience. More

This is a return visit to the Smithtown Lexus and working with Mark Illiano. He is professional, friendly, efficient and a pleasure to work with. Arjun Vir went above and beyond to explain the car we had s with Mark Illiano. He is professional, friendly, efficient and a pleasure to work with. Arjun Vir went above and beyond to explain the car we had selected and was also friendly and professional. Dolores was more of the same. We had a great team working on our behalf and found the entire experience to be everything we could hope for. I would recommend this dealership to anyone. More

We have been a Lexus of Smithtown customer for many years.We have just leased our 4th car here.We return to this dealership since the staff always gives us the utmost attention and consideration.From years.We have just leased our 4th car here.We return to this dealership since the staff always gives us the utmost attention and consideration.From the service department to the sales department ,we always have the best experience.We feel that shopping at Lexus of Smithtown is the ultimate experience.We will continue to be loyal customers. More

WE FOUND THAT THEIR SELECTION OF CARS AND THE PRICES WERE IN OUR FAVOR. THIS IS THE SECOND CAR WE LEASED FROMK THIS DEALERSHIP. WE ARE VERY SATISFIED. IN OUR FAVOR. THIS IS THE SECOND CAR WE LEASED FROMK THIS DEALERSHIP. WE ARE VERY SATISFIED. More

Very nice and friendly people. v.good explenations of Very nice and friendly people. v.good explenations of subjects involved. no problems with repetiteve questions,very pation with every subject. good Very nice and friendly people. v.good explenations of subjects involved. no problems with repetiteve questions,very pation with every subject. good service in person and by phone. More

LEXUS STANDS FOR LUXURY AND THAT IS JUST WHAT I EXPERIENCED FOR THE SECOND TIME PURCHASING A CAR FROM THIS DEALERSHIP. MY LAST PURCHASE WAS 2003 AND THAT WAS WONDERFUL. NOW PURCHASING THEIR NEW 201 EXPERIENCED FOR THE SECOND TIME PURCHASING A CAR FROM THIS DEALERSHIP. MY LAST PURCHASE WAS 2003 AND THAT WAS WONDERFUL. NOW PURCHASING THEIR NEW 2011H-HYBRID I HAVE ONCE AGAIN REALIZED WHY I KEEP ON COMING BACK AFTER LOOKING AT MANY OTHER CARS. DENISE WAS AMAZING AND HELPED ME DECIDE ON WHAT WAS BEST FOR ME AS FAR AS FINANCING WENT. SHE IS TRULY A CUSTOMER ADVOCATE. MICHAEL WAS VERY ATTENTIVE AND CALLED TO FOLLOW UP WITH ME BUT NEVER MADE ME FEEL PRESSURED INTO PURCHASING. SHEILA IS AMAZING IN SERVICE AND HAS HELPED ME FOR THE LAST 8 YEARS WITH MY LEXUS THAT I STILL HAPPILY OWN ALSO. LASTLY, ARJUN-THANK GOODNESS FOR HIS PATIENCE EXPLAINING THE MANY AMAZING THINGS THAT THIS CAR CAN DO. THEY MAKE YOU FEEL LIKE YOU ARE THE MOST IMPORTANT CUSTOMER OF THEIR DAY. THANK YOU ALL FOR MAKING MY CAR EXPERIENCES SPECIAL ONES. More

This is the fourth ES we have leased from Lexus of Smithtown. It is a pleasure to deal with this dealership. The salesmen, especially Bob Rossworn, make the process simple and we are treated like fami Smithtown. It is a pleasure to deal with this dealership. The salesmen, especially Bob Rossworn, make the process simple and we are treated like family. The Service department is the best we have dealt with. They are prompt and always keep us informed on the progress of our service. Getting a loaner for the day is also a simple process. The Finance department, Denise, is also a pleasure to work with. We will definitely be back for number 5. More