Lexus of Smithtown

Experience was outstanding. Everyone is so nice. The sales person, in thsi case Dave, conducts the sale. not like other dealers where they bring in the manager of the day to discuss the deal further and sales person, in thsi case Dave, conducts the sale. not like other dealers where they bring in the manager of the day to discuss the deal further and try to upsell you on extras. I came back several times before the deal was done and Dave did a great job of following up with me during the entire process. You don't just feel like a customer at Lexus of Smithtown, you feel like a client. Makes all the difference. Customers buy once some place and move from place to place. Clients stay one place for an extended time depending on how they are treated. This is my 3rd RX model, wife's actually. I'm on my 4th Lexus personally. I buy all certified pre owned models fomr Lexus of Smithtown. I drive 35K miles a year or more in sales and need the reliability of Lexus. Who wants to break down these days. If you are considering a Lexus at some point in your life or want a real car dealership, go to Lexus of Smithtown. You won't be sorry. More

This was the first time my wife and I came to Lexus of Smithtown. Not only did we get good and friendly service, but Mr. Rossworn took the time to go over all the information about leasing a Lexus. It was Smithtown. Not only did we get good and friendly service, but Mr. Rossworn took the time to go over all the information about leasing a Lexus. It was very informative. We were never given the proper info the first time we leased a Lexus and we thank Mr. Rossworn. We intend to be a long time customer of Lexus of Smithtown. Hank Schandel More

I purchased Lexus CT200h from Smithtown Lexus dealership. Once I walk into the showroom, the stuffs was very friendly and invite me to Frank Loviglio. He was very friendly,professional and knowledge from t Once I walk into the showroom, the stuffs was very friendly and invite me to Frank Loviglio. He was very friendly,professional and knowledge from the beginning to the end of the process. I will recommend Frank Loviglio to everyone who plan for next vehicle purchase on Lexus. Thanks again. More

In this case, actions do speak louder than words. This is the second Lexus we have purchased from Lexus of Smithtown. The reasons that we are return customers are: 1) The quality of car for the money is the second Lexus we have purchased from Lexus of Smithtown. The reasons that we are return customers are: 1) The quality of car for the money. 2) The friendly and helpful people at Lexus of Smithtown (customer service) 3) The overall quality of the car and the experience we received with our first Lexus was excellent lets see if they could do it again...so far so good. More

I had a pleasant experience with Ken. The car came in when he said it was, he was knowledgable and patient. He took his time with me and my wife and did not rush us. He walked us around the lot to give when he said it was, he was knowledgable and patient. He took his time with me and my wife and did not rush us. He walked us around the lot to give us an idea of the car colors and interior colors. We ended buying a color based on his recommendation. More

they are the friendliest and helpful staff. Service is impeccable and they are always willing to answer questions. Waiting areas are comfortable. And best of all they keep appointments so you don't have impeccable and they are always willing to answer questions. Waiting areas are comfortable. And best of all they keep appointments so you don't have to wait. More

Great selection, great value and very personal interaction led to a terrific and easy buying experience. This is truly a team effort in terms of providing top notch service and support for our interaction led to a terrific and easy buying experience. This is truly a team effort in terms of providing top notch service and support for our new vehicle. My wife and I bought our first car together with this delaership and they made it very easy and seamless from sales to financing to support and to ongoing technical support. Arjun and Abbas were very well versed on the vehicle and the supporting staff members all were helpful in learning the ins and outs of the car. The price negotiation was easy and the financing department took the time to get to know us and help us. Very cordial and helpful. Would definitely recommend Lexus of Smithtown. More

We just picked up our new Lexus. Lexus of Smithtown was very pleasant to work with and our salesman, Arjun Vir, was excellent. He patiently explained and demonstrated every feature of our new SUV which to very pleasant to work with and our salesman, Arjun Vir, was excellent. He patiently explained and demonstrated every feature of our new SUV which took considerable time. I would highly recommend Lexus of Smithtown. More

It started all with a Live chat session questioning pricing with Abbas, and he set me up with an appointment the next day, and when I came in the dealership for a testdrive I was greeted warmly. Abbas pricing with Abbas, and he set me up with an appointment the next day, and when I came in the dealership for a testdrive I was greeted warmly. Abbas was first rate in customer service, he knew what I was looking for, If it was not for his time and assistance in the purchase, I probably would not walk out of the dealership with a new car,it was because of Abbas I bought the car and I think he should be rewarded for his fine work because I dont think he was just like that for me but I believe he is like that all arround, he even gave me a Flash drive with music on it in which I was real suprised at that, after the test drive Abbas placed me with Frank, and I must say once again I was greeted warmly by Frank, we hammered out a deal that I think was fair, I stated what I was looking for and Frank came through, and he came through in a big way cause I received lots of perks with my vehicle and I could not ask for more, once we hammered out the trade in for my car and price, I was then taken to Matt where thats when everything came together. Matt was extremely helpful in getting the process rolling with all the paperwork, any problems I had Matt was there to address them, when I went to pick up the car the next day Matt went through every detail about the car for me and if i needed anything at all after I picked up the car, he did not hesitate to tell me to give him a call. Dolores and Denise was a big help as well setting up the loan information and the great deals they gave me for putting the finishing touches to my brand new 2012 IS 250 and I could not be any more happy. Overall I never went to a dealership and felt important, they really strive for customer service and I must say my experience compared to other dealerships was one that I will never forget, Its a new car so i hope not to see the service dept much but i hope the service dept is just like the sales dept, but i would buy another lexus from them if i do buy another car in the future. Excellent Dealership More

This is the 2nd time we leased through Lexus of Smithtown - they were great - Michael Anno was great,no games, extremely knowledgable, best prices. Thank you Michael for the professional help - - they were great - Michael Anno was great,no games, extremely knowledgable, best prices. Thank you Michael for the professional help - More