Lexus of Fremont

GREAT dealership Loved every minute of our experience at Magnussen's Lexus in Fremont. Amazing experience to have when purchasing a new automobile. Gabe was wonderfu Loved every minute of our experience at Magnussen's Lexus in Fremont. Amazing experience to have when purchasing a new automobile. Gabe was wonderful, no high pressure, but managed to get us all that we wanted in our purchase of a Certified Automobile. Then Craig took over as our technology tutor. Being a total techno geek, I was very concerned about all these "new gadgets", but Craig walked me through each item and as often as needed to get me comfortable with each item. Thanks to both Gabe and Craig our car purchasing experience couldn't have been better. We certainly will be back for our next purchase and are considering driving past other dealerships to service at Magnussens!! More

This is a really really nice dealership, came here with my family to buy an RX350, and was greeted promptly by Chris Lin, he is the internet director, and gave us a direct price without haggling. He liter my family to buy an RX350, and was greeted promptly by Chris Lin, he is the internet director, and gave us a direct price without haggling. He literally had 3 previous clients come while we were there to ask him questions. It's really a testament to your customer service if you can return after the sale and your salesperson still helps you! More

I’ve always had pleasant experiences at Magnussen’s in Fremont, but I don’t live in the immediate area and the only reason I go back each time (I’m on my third Lexus) is because of Chris Lin. Chris alway Fremont, but I don’t live in the immediate area and the only reason I go back each time (I’m on my third Lexus) is because of Chris Lin. Chris always goes above & beyond to be sure he gets you the best deal. He genuinely wants you to be happy with your purchase. My last purchase he personally delivered to me at my home. I’ve emailed him with questions at night, on his day’s off … doesn’t matter, he always responds quickly and pleasantly. I’ll never buy a car from anyone else. More

I have always received excellent service from Lexus of Fremont for all my service needs. Mr. Vener Padilla ( my service representative for my service on June 25) exemplifies that excellent customer servi Fremont for all my service needs. Mr. Vener Padilla ( my service representative for my service on June 25) exemplifies that excellent customer service. He met me when I came in, and spent time going over what was needed for my 45 thousand mile maintenance. He asked if I had any problems or requests, and made sure that my request to have help setting up the Bluetooth for my new phone was done quickly. He arranged for a loaner, showed me how to be comfortable with the Lexus hybrid loaner (new to me), and kept me informed during the day as my car maintenance service progressed. When I returned to pick up my car, he walked me through the services performed and walked me to the front desk, asked that my car be brought up, and introduced me to the front desk staff person. She was also very friendly and helpful. Mr. Padilla escorted me to my car, and thanked me for choosing Magnusen Lexus for my service needs. My car was also sparkling clean. I don't have all the names of the employees who interacted with me, but every person was friendly, helpful, and gave excellent customer service. Thanks to all of them for making my visit a pleasurable experience! Gratefully, Linda Kretz More

Truly outstanding service. I was greeted by the service director himself on that day and Mitch really talking care of the customer. He help resolved the extended warrantee on behalf of the customer with th director himself on that day and Mitch really talking care of the customer. He help resolved the extended warrantee on behalf of the customer with the district. I give him a 12 out of 10 for going the extra mile over and above the required duty. More

Came early for an urgent service need (tire) and they still found time to take care of my needs in an efficient and prompt manner. COntinues to bring me back to Magnussen still found time to take care of my needs in an efficient and prompt manner. COntinues to bring me back to Magnussen More

I am a repeat customer of Magnussen Lexus of Fremont in Fremont, California. Having owned BMWs and Mercedes, I am a Lexus owner (X2) becaue their service is the finest and Magnussen is the best in the SF Fremont, California. Having owned BMWs and Mercedes, I am a Lexus owner (X2) becaue their service is the finest and Magnussen is the best in the SF Bay Area. Yvette McAvoy realized in a recent regualrly scheduled service that the technician did not use my owner provided synthetic oil. Without my asking, she immediately volunteered to credit me with free service on my next visit which has now been completed. The entire service experience is professional and thoughtful. Greg V. More

My wife and I visited the dealer two months earlier, and talked to Austin about ES 300h. He let us test-drive the car by ourselves, which was great. We got a quote including the trade-in value for my '08 Ni talked to Austin about ES 300h. He let us test-drive the car by ourselves, which was great. We got a quote including the trade-in value for my '08 Nissan Altima. Later, I called the dealer in Oakland with the same condition, and they gave a little better quote. However, due to our schedule and traveling plan, we were forced to put the new car acquisition project on halt for a month or so. After we got back, I called and talked to both Austin and Chris with the other dealer's quote, and they offered me a great deal on the trade-in value. Went to the dealer later and picked up the car on the price that we agreed upon. Before we left the dealer, Martie spent a great deal of time giving us a great presentation about the car and dealer, which gave us much more information that we have expected. First of all, we did a test-drive without the salesman watching over our shoulder allowing us to do the real test-drive. Secondly, they had never used the "Please, wait a minute. I have to talk to the manager." tactics to keep us waiting forever. Last but not least, the entire staff are very accommodating and professional. Both my wife and I found great pleasure doing business with this dealer. This has to be one of our best car buying experiences, if not the best. More

Shane Sorge was able to locate a difficult to find model/color/option pkg. He was very friendly and a great help during the sales/trade-in process. After purchase Martie Martin was a great help in u model/color/option pkg. He was very friendly and a great help during the sales/trade-in process. After purchase Martie Martin was a great help in understanding the unfamiliar functions of the new car. Thanks to both for an outstanding transaction. More

I went looking for a car last weekend and decided to purchase a 2013 Lexus ES 350. Since I live in SJ, I started with Lexus Stevens Creek; however, the salesman refused to give me a test drive of a 201 purchase a 2013 Lexus ES 350. Since I live in SJ, I started with Lexus Stevens Creek; however, the salesman refused to give me a test drive of a 2012 because I indicated that I really didn't want black and black was what they had in inventory. He basically blew me off and treated me like he was wasting his time. I was so irritated with his approach that I left feeling I would never spend my money there. I went home googled the next closest Lexus and it was Magnussen's. The initial sales person was friendly, helpful and polite (sorry I can't remember his name). I sent an email asking for a quote and was contacted by Chris. Chris responded promptly, answered my questions and was patient as I continued to look at alternatives. When I finally decided on a particular model/color combination that they didn't have, Chris assured me they would find the car and offered to provide me with a loaner car until the one I wanted came in. Turned out, they had a model that met my needs and I was able to drive my car home that night. They provide training to use the Lexus which we started that night. We weren't able to finish and Chris contacted me the next day to set up time for me to come back. All in all, I got what I wanted, Chris was very helpful and worked hard to make sure my experience was a good one without being overly pushy. For those reasons, I would recommend purchasing your next Lexus at Magnussen's--they were courteous, thorough and focused on pleasing me the customer! Lexus Stevens Creek staff should take lessons.... More