Lexus of Fremont

review of service experience excellent service by Phat, kept up to date on status of service via text, very friendly not Phat's fault, but the wait to recv the loaner car was o excellent service by Phat, kept up to date on status of service via text, very friendly not Phat's fault, but the wait to recv the loaner car was over 30 minutes long More

Professional and efficient It was a great experience dealing with professionals, who knows exactly what you need. Greg Veerman was above and beyond helping me get the 20K done It was a great experience dealing with professionals, who knows exactly what you need. Greg Veerman was above and beyond helping me get the 20K done in a seamless way. More

A courteous and professional service The services received were quite satisfactory. The agent was courteous, responsive and professional. Check-in and out were easy and convenient. The wa The services received were quite satisfactory. The agent was courteous, responsive and professional. Check-in and out were easy and convenient. The waiting area and services were quite nice. More

Amazing location and staff services Friendly staff and an excellent services. Staff will keep you up to date on any circumstances or problem or need to be fix on you car. Facility alwa Friendly staff and an excellent services. Staff will keep you up to date on any circumstances or problem or need to be fix on you car. Facility always clean and tidy. They have popcorn wheel cart, bottle water and coffee. More

pleasant, pressure free, and informational experience. pricing is fair, perhaps because we were referred to this dealership from costco auto program. in addition, they also provided us with a experience. pricing is fair, perhaps because we were referred to this dealership from costco auto program. in addition, they also provided us with additional discounts, all in all very good experience. More

Great Customer Service We have been a regular customers and enjoy the excellent services that provided by Service Advisor-Venner Padilla, who is not just knowledgeable but a We have been a regular customers and enjoy the excellent services that provided by Service Advisor-Venner Padilla, who is not just knowledgeable but also providing the best customer service everytime that we take our cars to service. Another two staffs that we'd like to recognize are Anita & Alma/Cashiers, both were also presented great customer services as well. More

135,000 Miles Maintenance The service consultant will explain what services should be done and understand what concerns I have brought up and keep me updated for any additional The service consultant will explain what services should be done and understand what concerns I have brought up and keep me updated for any additional services and price. I have been satisfied with the services they provided for the past 11 years. I hope they could provide some royalty discount for the customers like me. :) More

Yvonne is helpful and informative My service advisor, Yvonne, was very helpful and informative. She did something my previous other service advisors have never done, which is provide m My service advisor, Yvonne, was very helpful and informative. She did something my previous other service advisors have never done, which is provide me with a few pages containing the tests my car passed or failed (like brake lining thickness) and useful measurements like for my tire tread. Usually some of this information is provided in a wall of text on the receipt, but the extra touch of providing the organized data was appreciated. Along with this, Yvonne took the time to sit down with me by the vehicle pickup area to review the information with me, providing the service I expect after purchasing a luxury vehicle. On top of this, Yvonne also applied a discount to my total. Thanks Yvonne! More

Easy to buy a new Lexus Magnussen has a large inventory but in order to get the specific model, color and options I wanted, my salesperson searched other dealer's inventory a Magnussen has a large inventory but in order to get the specific model, color and options I wanted, my salesperson searched other dealer's inventory as well as upcoming factory deliveries to find the car I wanted. No pressure sales and very reasonable prices "sold" me on purchasing a vehicle here. After purchase, I received a brief but very enlightening tutorial from a technology specialist on how to "program" and operate the safety features and various options in my car. This is my second vehicle purchase here and they have not disappointed me yet. More

excellent team I was welcomed and treated with respect. Jimmie Wong the sales agent was very professional and so was his boss.The finance department was also very p I was welcomed and treated with respect. Jimmie Wong the sales agent was very professional and so was his boss.The finance department was also very professional and respectful of my time and did explain matters in detail.Before I drove off in my 2019 ES300h the technical expert did go over all the technical features in the car and offered me to come back if I had any questions or needed any help. Great team and I have already recommended the place to a friend. Ron W More