Dealership has always been good in my years of purchasing and returning for vehicle service. The following negativity has nothing to do with the staff, but Lexus as a foul, nickle and dime, xxxx of a company for their practices. Recently, the service department tried to charge me 400 plus dollars ( they did a service without my approval as well) for an issue that was likely as a result of receiving my car with a missing fuse when I bought it. 400+ for replacing a 5 dollar fuse. Long story short, one of the reps in the service department (Anita) was amazing. She showed great patience and displayed empathy l and understanding in my situation. She went above and beyond working past her shift to help resolve the issue. I love Lexus vehicles( plan on a future purchase) and out of principal of the situation I almost ended any future support. I highly appreciate her in the situation and stingy scummy Lexus (company not dealership) should be proud to have her on staff.

I had a good experience at Lexus of Fremont. Brandi in sales helped a lot during the purchase and was easy to work with. James Luong in service was also very helpful and kept things straightforward. They really help a lot, and the price was right. Overall, a positive experience with nice, professional people.

I recently scheduled my 5,000-mile service appointment at the Lexus Fremont branch. I mentioned to the service advisor (Vener Padilla) that my car was making a strange noise when turning. After listening to my concerns, the service advisor immediately called a senior mechanic to perform a test. Sure enough, after the test drive, they discovered a problem with the control arms and replaced them. I want to thank Lexus Fremont, especially Vener; everyone there provided incredibly warm, dedicated, and professional service—a level of service that exceeded expectations. I will definitely bring my car in for regular maintenance and will recommend them to all my friends and family who drive Lexus.

Great service, good customer service skills Help to order and schedule to replacement the front windshield

"Gina was incredibly efficient and helpful throughout the entire process. She was more than happy to show me every car I was interested in, and I never felt pressured to rush into a deal. I truly appreciated her patience and professionalism—highly recommended!"

This is excellent experience , very fair price and everything was very smooth . I highly recommend their service .