Lexus of Fremont

Friendly and professional Reception staff is helpful and take initiative to ask for my need and arrange service expert to follow up. Job well done and within time promised. LYF Reception staff is helpful and take initiative to ask for my need and arrange service expert to follow up. Job well done and within time promised. LYFT shuttle service is arranged between my office and pick up after maintenance. pleasant experience. More

Everything explained and done. Communication excellent.performnce was as promised and done in a timely manner. Phone communications eras timely. My request was not typical but it wa Communication excellent.performnce was as promised and done in a timely manner. Phone communications eras timely. My request was not typical but it was done to and exceeded my expection More

Trying to have synthetic oil intalled at service! Service dept. can't figure out how to change motor oil to synthetic. The last 3 services this has not happened. It was explained to me that the oil ca Service dept. can't figure out how to change motor oil to synthetic. The last 3 services this has not happened. It was explained to me that the oil cap states the type oil to use! More

Normally 5 stars but not this time Normally I would rate this as 5 stars but this time it was different. Instead of having them come and get their loaner and return my car to San Mateo Normally I would rate this as 5 stars but this time it was different. Instead of having them come and get their loaner and return my car to San Mateo, I drove to the dealer since I was going to be in the area. Told them when I was coming to make sure the car was ready as I had a business meeting in the area. I arrived on time and after an hour I went back to the cashier to let her know I still had not been helped. She call again for my car. When it was brought to the driveway someone just waived at me and pointed to the car. I never saw Arnold my service rep. The cashier merely read back to me from the invoice what they did to the car, which I could read myself. I had more interaction with Ron who picked up my car. He was extremely engaging and I was most appreciative of this service to pick up my car from such a distance. Needless to say I was very late for my meeting which inconvenienced those waiting for me. More

FIVE STAR PLUS This has been the best automotive service experience thus far. I was promptly greeted and waited a few minutes for the service advisor - Christinia This has been the best automotive service experience thus far. I was promptly greeted and waited a few minutes for the service advisor - Christinia Fulkerson. She was the best and responded to my needs quickly and professionally. She took the time to answers questions regarding my next service visits and my extended warranty. I now look foward to having my car serviced again. Hats off to Christina! More

Technical level Simple issue like door don’t closes as others can not be solved. Lane change damagsly tund and according to the manager this is how it should work r Simple issue like door don’t closes as others can not be solved. Lane change damagsly tund and according to the manager this is how it should work really? More

great experience Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. More

Always professional, friendly staff, intelligent maintenance My first Lexus was the original 1989 LS. We have had 5 - 6 since then, but have always been loyal to the Lexus.....great people standing behind their My first Lexus was the original 1989 LS. We have had 5 - 6 since then, but have always been loyal to the Lexus.....great people standing behind their work, producing a terrific car, year after year! I’m now enjoying my brand new 2018 LS 500!! More

Good work and friendly service Performed the job well. Thought it was satisfactorily done. The loaner car and the friendly service was plus. Weis was great in making sure my needs a Performed the job well. Thought it was satisfactorily done. The loaner car and the friendly service was plus. Weis was great in making sure my needs are met and concerns answered. More

Nice people, good job done for customers Good people, good service, good price: Rob F is nice and friendly. Rob took care the issues of my Lexus (2016 GS and 2008 ES). Rob explained very cle Good people, good service, good price: Rob F is nice and friendly. Rob took care the issues of my Lexus (2016 GS and 2008 ES). Rob explained very clear and gave the options. After 1 week, my cars got done. I was happy with the price for repair. I also happy with the loaner car. I'll come back and recommend to other people. More