Lexus of Fremont

pleasant, pressure free, and informational experience. pricing is fair, perhaps because we were referred to this dealership from costco auto program. in addition, they also provided us with a experience. pricing is fair, perhaps because we were referred to this dealership from costco auto program. in addition, they also provided us with additional discounts, all in all very good experience. More

Great Customer Service We have been a regular customers and enjoy the excellent services that provided by Service Advisor-Venner Padilla, who is not just knowledgeable but a We have been a regular customers and enjoy the excellent services that provided by Service Advisor-Venner Padilla, who is not just knowledgeable but also providing the best customer service everytime that we take our cars to service. Another two staffs that we'd like to recognize are Anita & Alma/Cashiers, both were also presented great customer services as well. More

135,000 Miles Maintenance The service consultant will explain what services should be done and understand what concerns I have brought up and keep me updated for any additional The service consultant will explain what services should be done and understand what concerns I have brought up and keep me updated for any additional services and price. I have been satisfied with the services they provided for the past 11 years. I hope they could provide some royalty discount for the customers like me. :) More

Yvonne is helpful and informative My service advisor, Yvonne, was very helpful and informative. She did something my previous other service advisors have never done, which is provide m My service advisor, Yvonne, was very helpful and informative. She did something my previous other service advisors have never done, which is provide me with a few pages containing the tests my car passed or failed (like brake lining thickness) and useful measurements like for my tire tread. Usually some of this information is provided in a wall of text on the receipt, but the extra touch of providing the organized data was appreciated. Along with this, Yvonne took the time to sit down with me by the vehicle pickup area to review the information with me, providing the service I expect after purchasing a luxury vehicle. On top of this, Yvonne also applied a discount to my total. Thanks Yvonne! More

perfect day Excellent service experience. Friendly people and auto was ready at the estimated time. I would recommend this dealership to anyone. I will be back so Excellent service experience. Friendly people and auto was ready at the estimated time. I would recommend this dealership to anyone. I will be back soon. More

Maintenance visit The service for oil-filter change was excellent and efficient. They also did hand-wash for the car. Over all it was a superior customer experience. The service for oil-filter change was excellent and efficient. They also did hand-wash for the car. Over all it was a superior customer experience. More

All about customer service. It’s very simple. I have a lexus dealership closer to home yet I continue to go to Magnussen. Why? Some lesser reasons include the service experience It’s very simple. I have a lexus dealership closer to home yet I continue to go to Magnussen. Why? Some lesser reasons include the service experience - the appointment, drop off and pickup processes are easy and convenient. I never feel hurried. Most importantly however is my service advisor Vener Padilla. He is on top of everything, takes ancustomer first approach and always ensures that I am fully satisfied. That relationship keeps me coming back. More

Michael start treats my car as if its his own. After 19 years, the service at magnussen still top notch. No other car maker can provide the level of service at lexus, and michael start of magnussen After 19 years, the service at magnussen still top notch. No other car maker can provide the level of service at lexus, and michael start of magnussen brings even more personal experience that is truly seemless and accurate. More

Great people working at Magnussen I live in Los Altos but I come to Magnussen because of Jim Maroudas, sales and mobile service they provide. This is our second purchases of new Lexus I live in Los Altos but I come to Magnussen because of Jim Maroudas, sales and mobile service they provide. This is our second purchases of new Lexus this year. More

Excellent Customer Service I bought my car from Magnussen Lexus and have only brought it to the Magnussen dealership for service because the level of service is always top notch I bought my car from Magnussen Lexus and have only brought it to the Magnussen dealership for service because the level of service is always top notch. There's no waiting around and all the employees are very friendly. They offer shuttle service or a loaner and always wash my car. Yvonne was a tremendous help with my past service. She explained things clearly and cared about me getting what I needed to keep my car going (the car is getting old! LOL). My friends think I'm crazy for taking my car to a dealership for service, but I trust Yvonne not to stir me wrong. More