Lexus of Fremont

FIVE STAR PLUS This has been the best automotive service experience thus far. I was promptly greeted and waited a few minutes for the service advisor - Christinia This has been the best automotive service experience thus far. I was promptly greeted and waited a few minutes for the service advisor - Christinia Fulkerson. She was the best and responded to my needs quickly and professionally. She took the time to answers questions regarding my next service visits and my extended warranty. I now look foward to having my car serviced again. Hats off to Christina! More

Technical level Simple issue like door don’t closes as others can not be solved. Lane change damagsly tund and according to the manager this is how it should work r Simple issue like door don’t closes as others can not be solved. Lane change damagsly tund and according to the manager this is how it should work really? More

Good price and friendly people Bought certified awd black lexus rx350 from Benny, a great guy! 5 star service but got 4 stars as dealership has not found second pair of keys. Bret C Bought certified awd black lexus rx350 from Benny, a great guy! 5 star service but got 4 stars as dealership has not found second pair of keys. Bret Chan offered financing and service options without pressure. Paid cash, so moot point. SUV caution light came on second day of ownership but dealership will fix the issue pronto. Magnussen had best price and value and I checked entire Bay Area. Check them out! More

great experience Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. More

Always professional, friendly staff, intelligent maintenance My first Lexus was the original 1989 LS. We have had 5 - 6 since then, but have always been loyal to the Lexus.....great people standing behind their My first Lexus was the original 1989 LS. We have had 5 - 6 since then, but have always been loyal to the Lexus.....great people standing behind their work, producing a terrific car, year after year! I’m now enjoying my brand new 2018 LS 500!! More

Good work and friendly service Performed the job well. Thought it was satisfactorily done. The loaner car and the friendly service was plus. Weis was great in making sure my needs a Performed the job well. Thought it was satisfactorily done. The loaner car and the friendly service was plus. Weis was great in making sure my needs are met and concerns answered. More

Nice people, good job done for customers Good people, good service, good price: Rob F is nice and friendly. Rob took care the issues of my Lexus (2016 GS and 2008 ES). Rob explained very cle Good people, good service, good price: Rob F is nice and friendly. Rob took care the issues of my Lexus (2016 GS and 2008 ES). Rob explained very clear and gave the options. After 1 week, my cars got done. I was happy with the price for repair. I also happy with the loaner car. I'll come back and recommend to other people. More

Great service advisor The 5 star rating is for Mike Start. He is very friendly, knowledgable, dependable and helpful. We love to work with him and we trust him to always The 5 star rating is for Mike Start. He is very friendly, knowledgable, dependable and helpful. We love to work with him and we trust him to always provide the best service and advises for our cars. However, 3 or 4 stars for the cashiers and the other service people. Cashiers are not always friendly, and we usually have to wait for a long time for them to bring out the car after payment and paperwork were done. More

No Responsibility to customer I take out a leased on Lexus IS 300 F Sports 2018 Recently(Sep. 11. 2018) I have been Fremont dealer for maintenance 2nd times.. But I got so so so I take out a leased on Lexus IS 300 F Sports 2018 Recently(Sep. 11. 2018) I have been Fremont dealer for maintenance 2nd times.. But I got so so so unhappy services... And I was very very disappointed.... They made scratch damage on the driver side window to the tent film peeled off.... when I complained to my service adviser, at that time unexpectedly someone was involved in on my private business. then he came to me and adviser. and then the guy and my service adviser they have whispered conversation. Suddenly the guy told me, "Next time, you don't have to get car wash." WTH is that??? It was first time ordered car wash... I don't know who made it problem.... But someone tried to dominate me.. So I was looking for service manager to complained about who made scratch damage on the driver side window to service manager. It was so obnoxious.... and also service manager listened to my happening. He gave me his business card. so I contact him next day.. The service manager sent blah blah blah..... email me.... But unfortunately that was first time and last time... After that service manager didn't responsibility until now(Oct. 02. 2018)... So now I'm not really sure if I was going to keep it IS 300 in the future.... They guys really so suck!!! More

Tire changed Justin took care of me all the time and I feel treated like VIP, even though I have an old car. He always tries to accommodate my needs. Justin took care of me all the time and I feel treated like VIP, even though I have an old car. He always tries to accommodate my needs. More