Lexus of Fremont

My daughter worked with Mike to find the car I specifically wanted and worked out a great deal for us. Gina helped us the day we picked up and she explained every function in the car and got thing specifically wanted and worked out a great deal for us. Gina helped us the day we picked up and she explained every function in the car and got things done relatively quickly. Very happy with my experience and would recommend them! More

Fred and Davis were attentive to our need to pick the right car that we wanted. Exceptional service! right car that we wanted. Exceptional service! More

There was no pressure to purchase. Daud was friendly, helpful, and easy to work with! I'd work with him and this dealership again. Daud was friendly, helpful, and easy to work with! I'd work with him and this dealership again. More

Worst Lexus dealership I’ve ever seen (so far) Fremont Lexus... May be good environment/service for the used car junk yard but not for the luxury car dealership. 1. Despite scheduled appointment and M Lexus... May be good environment/service for the used car junk yard but not for the luxury car dealership. 1. Despite scheduled appointment and MANY confirmations ahead, I was waiting ~25min after check-in until salesperson approached me. Despite I saw many salespersons hovering back and force around the sales floor. I had 25 min to saw they were doing nothing but chattering to each other. 2. Sales floor appearance… OK, I’m not so picky about nice chairs etc. But... the ceiling with the water leakage spots, lose decoration balloons from the previous car decorations, rusty metal panels (old waterfall decoration?) Absence of the paper towels in the rest room, absence of the paper caps at the coffee machine (I saw customers tried to find the caps in the nearby drawers, they found ones finally) 3. Negotiation place at the salesperson – something like an poor office cubicle in the front of a corridor: everyone can see and hear you, plus office printer right next to it where all salesmen came every few minute to take printouts. Plus, heavy smell of Burritos and/or chips which other salesmen eat in the same room. 4. Sales procedure – was OK, no doubt. My special thanks to the salesman Wasay Logari. Looks like, he was the only reasonable person I was talking with in this dealership. The sales process was quick and clear with no pushing. Thank you, Wasay! 5. Financing office... Below all good comments. The finance person didn’t give me his card (I don’t know his name!), tried to sell some un-wanted services like usual. He gave me a tablet computer and requested “sign here, here and there” without ANY explanations what I signed for. Fortunately, I’ve purchased many cars in my life and new what I signed about 😊 And... sounds funny, but I didn’t get any paper copy of the signed documents except of the Bill of Sale. And… 6. I received an electronic copy of the documents next day BUT there are still no the Financing documents! Whom should I pay? What’s the account number.. Ok, another week has passed but I still have no reply on my question from Lexus Freemont. And... The car trim shown wrong in ALL received documents show the car model as UX250H not actual UX300H. 7. As I mentioned, I rejected ALL extra services, of course but in a eCopy of the Contract disclosure presents some line at the Optional Service : “12 MOS. DOWC BUNDLE - $1999” And I have no Idea what DOWC BUNDLE means. 8. Car preparation for pick up: Was waiting another 40min. As a result: Technician who installed temporary license plates forgot his power tool inside of the car. Terribly bad cleaned windshield from inside, tire pressure is 38-40psi instead of factory specified 33psi. That’s not OK at all! 9. I’ve sent a couple emails to the Dealership: Lexus of Fremont but had no ANY reply from them so far. 10. Try to avoid Lexus of Fremont dealership if possible. More

Very efficient, transparent, and communicative! I worked with Jimmy at this location and he was great! I worked with Jimmy at this location and he was great! More

Great working with Marlena on the exact car I wanted! Very patient and worked with me on all my needs, not just with the car itself but my timeline. Very patient and worked with me on all my needs, not just with the car itself but my timeline. More

Anita Armstrong is awesome! Always very helpful and super sweet! Honestly why I go to Lexus of fremont, way better then Pleasanton. Always very helpful and super sweet! Honestly why I go to Lexus of fremont, way better then Pleasanton. More

Great dealership many years of having my four Toyota vehicles maintained and serviced by Vener Padilla for over 20 years we kept in touch whatever dealership he went to a very loyal service to all Also vehicles maintained and serviced by Vener Padilla for over 20 years we kept in touch whatever dealership he went to a very loyal service to all Also a five star dealership, let’s put it 10 stars. More

It’s great, Phat is an amazing Advisor. He treats you like family and makes sure you’re taken care of. He treats you like family and makes sure you’re taken care of. More

Service Advisers and crew are an awesome bunch! They provide great customer service and such professionalism! They provide great customer service and such professionalism! More