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Lexus of Fremont

Fremont, CA

4.8
853 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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853 Reviews of Lexus of Fremont

December 02, 2024

Connor was very helpful in explaining about the vehicle we were interested in. Even though the vehicle was not showroom ready, he took the extra effort in helping us test drive the vehicle and explain the More

by Trashyla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor, Danny Dang
Dec 02, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with us at Lexus of Fremont! We're delighted to hear that Connor went the extra mile to assist you and help meet your budget. We look forward to welcoming you back when you're ready for your next Lexus purchase!

December 02, 2024

Professional, Knowledgeable, Respectful, Reliable, Great Customer Service, Completed Tasks in Timely Manner and notified the customer. More

by vnand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vener Padilla
Dec 03, 2024 -

Lexus of Fremont responded

Thank you for highlighting the professionalism and efficiency of our team at Lexus of Fremont! We're delighted to know that your experience was positive.

December 02, 2024

Excellent service! ! Christina was awesome. Very professional and courteous! Went out of her way to accommodate car pickup delay. Thanks! Highly recommended! A+++ More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Dec 03, 2024 -

Lexus of Fremont responded

Thank you for the glowing review! We're delighted to hear that Christina provided excellent service and went above and beyond at Lexus of Fremont. We appreciate your recommendation!

December 01, 2024

I had a 2009 Lexus RX350 and couldn’t open the trunk since I accidentally closed it on a bag strap. Came to Lexus of Fremont and met James Luong as my advisor. He listened and addressed my concern. Very More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Dec 03, 2024 -

Lexus of Fremont responded

We're delighted to hear that James was able to assist you with your trunk issue at Lexus of Fremont. It's great knowing you're satisfied with the service provided. Thank you for choosing us!

November 30, 2024

Provided good service. Waiting time minimized. Thoughtful care. Devoted to customers. Friendly interaction. Great in general. More

by longha1966
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Dang, Bret Chan
Dec 02, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Fremont provided excellent service and minimized your waiting time. We appreciate the kind words and look forward to serving you again in the future! Welcome to the Swickard family!

November 30, 2024

I took my RX450h for both keys stopped working remotely on pickup they said all fixed on arriving home the keys were still not working so had to go back waste my time and now the car is with dealer More

by Krishan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Fulkerson
Dec 02, 2024 -

Lexus of Fremont responded

Krishan, I apologize for the inconvenience you've experienced with your keys. We strive to provide efficient service and we clearly missed that mark during your visit. I can imagine how frustrating this whole thing must have been for you. I appreciate your feedback and your comments are being forwarded to our Service Manager. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

November 28, 2024

Dominick at the service department was great. He was detailed and helpful. He kept me updated on the service progress and when the car is available. More

by mlovesy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick
Dec 02, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with Dominick and the service team at Lexus of Fremont! We're glad to hear that he kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

November 26, 2024

Daud was very knowledgeable on the vehicle I was interested in. No pressure sale. Very patient and informative. More

by kj2196
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daud , Danny Dang, Gabe Hernandez
Nov 27, 2024 -

Lexus of Fremont responded

We're delighted to hear that Daud provided a knowledgeable and pressure-free experience at Lexus of Fremont. Thank you for sharing your positive feedback!

November 25, 2024

Lexus Fremont employee are very approachable friendly and the are propetionally attending there customer and very comfortable More

by g2garcia0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Nov 25, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Fremont made you feel comfortable and well-attended. We appreciate your kind words and look forward to serving you again in the future!

November 24, 2024

Shak was wonderful from the very beginning with our first text/phone call, to the very end when we drove off with our new car. He never put pressure on us, he gave us time and respect throughout our decision More

by ahhdegaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales; Shak (don’t know last name). Finance: Vincent Espiritu
Nov 26, 2024 -

Lexus of Fremont responded

We're delighted to hear that Shak provided such a respectful and pressure-free experience at Lexus of Fremont. It's great to know you felt comfortable and well-informed throughout the process. Enjoy your new car, and thank you for choosing us!

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