Lexus of Edison

Purchased a brand new car, spent $70k and was treated horribly every step of the way. Still ironing out their mess. I had a poor experience at this dealership for several reasons. I was not allowed to fi horribly every step of the way. Still ironing out their mess. I had a poor experience at this dealership for several reasons. I was not allowed to finish speaking before others would cut me off or say what they wanted. I was not allowed to get a foot ahead in any sense of the word. The trade-in process was stressful, the financing process was stressful/scammy, the lack of knowledge on the part of the sales rep caused me several headaches with geico, ny-dmv, and taxation,. ** Financing manager gave me a horrible rate on a new car loan (5.99% on 60 months, with a clean credit of 860+ FICO) ** Financing manager would not let me finish asking questions without cutting me off and giving his own feedback on an unfinished question/statement. ** Finance manager tried to convince me that purchasing vehicle tire / wheel protection plans would somehow improve my credit worthiness and lower the rate. ** Financing manager did not provide closure on all agreed upon terms, was instead pre-occupied on the phone and handed me a few pieces of paper and said we're done. ** Financing manager / Sales Rep - I was called a week after I took delivery of the vehicle and already paid taxes/received my financing, to be told that I still owed over $1,000 in taxes, because the dealership had charged me NJ tax and not NY tax as they should have. This was a huge inconvenience for me to have to pay and put on a credit-card. ** I was contacted by Geico several times because my middle initial was included on paperwork when it should not have, which prevented registration, which caused several issues with Geico and NY-DMV. ** Sales Rep was uninformed about trade in process, vehicle registration process, insurance switching process, all which caused me a headache and affiliated costs. ** Sales rep unaware that insurance needs to be kept on vehicle till plates registered (hence switched over to new vehicle insurance, lapse in registration is a civil penalty + $8/day of lapse) ** Sales rep unaware that I can register temporary tags with EZ-Passs (causing me to get toll-by-mail violations and not being able to use my EZ-Pass). When I could have registered the temporary plates (tags) with my EZ-Pass and drove without issues. ** Sales rep unaware that I needed or would receive a 10 day temporary inspection sticker. ** Sales rep in general was not able to answer many of my questions. ** Used Car / Trade In Mgr was unable/unwilling to budge on trade-in value of vehicle. ** Used Car / Trade in Mgr tried to drop the agreed-upon price of the trade-in again close to finance-paperwork completion. ** Service Department was called and contacted several times about 2 concerns. I did not hear from them until I voiced dissatisfaction with Sales Rep, and I received a text 10 business days later, which still did not address my question or concern. More

Ali was excellent to deal with and very patient on helping with our gx460 purchase. helping with our gx460 purchase. More

Was not planning on purchasing a Lexus just looking for information but Aaron Goodwin was very helpful in pro and cons of other brands and I ultimately was convinced this car was for me information but Aaron Goodwin was very helpful in pro and cons of other brands and I ultimately was convinced this car was for me More

I had a very good experience. Ali Abbas was a pleasure to work with. Great human being, and down to earth. Ali Abbas was a pleasure to work with. Great human being, and down to earth. More

I purchased my GX SUV at Lexus of Edison last month. As much as car buying can be a complicated decision and process, "Zahid Syed" gave me lots of information in a very simple yet clear way. It was ea As much as car buying can be a complicated decision and process, "Zahid Syed" gave me lots of information in a very simple yet clear way. It was easy to figure out what I needed and I was presented with the options (as much as Covid shortage permitted). I own the vehicle for a month now and had to go back the dealership for plates and other minor stuff and was treated well and work was done promptly. Additionally, my car got a scratch on the side with less than 400 miles on it. I visited the service department and they took over immediately and magically made the scratch disappear. I was terribly with the damage and the Service department made it all better for me. Big shout out to "Henry" for providing that elbow grease to rub the scratch out. A+++ sales and service combo from the team at Lexus @ Edison. I highly recommend and will refer my friends to visit them . More

I would like to thank Arkadiusz Budnik and Zahid Sayed. Both gentlemen are very helpful and professional. Thanks to them, once again I am very pleased with the deal we have made. I strongly recommend Lexus Both gentlemen are very helpful and professional. Thanks to them, once again I am very pleased with the deal we have made. I strongly recommend Lexus of Edison, NJ. More

They were very friendly and informative. I will recommend going to get your servicing done. We spoke to Henry Fink, he was very polite and helpful. I will recommend going to get your servicing done. We spoke to Henry Fink, he was very polite and helpful. More

Searching for a new car is exciting and it also can be confusing, especially these days with low car stock inventories. One needs a Guru to navigate through the rough car buying seas. Zahid Syed was our G confusing, especially these days with low car stock inventories. One needs a Guru to navigate through the rough car buying seas. Zahid Syed was our Guru guide; he was always there with information and foresight. When things looked bleak and confusing to us, he was there to assist us with patience and needed advice. We whole heartedly thank Zahid for his assistance during our car buying endeavor and we will recommend him and the dealership to all. More

Stay away from this place. They do everything they could to trick you into purchasing packages you don’t need and then hold your money hostage. They do everything they could to trick you into purchasing packages you don’t need and then hold your money hostage. More

I called to speak to management they keep connecting me to my salesperson. I want to complain to management about my salesperson. I am annoyed. This will be my last car from Edison to my salesperson. I want to complain to management about my salesperson. I am annoyed. This will be my last car from Edison More