Lexus of Edison

Buying a new Lexus was a great experience. Aaron Goodwin is a well informed representative who explained everything so well. I felt he went out of his way to satisfy me. He knows how to commun Aaron Goodwin is a well informed representative who explained everything so well. I felt he went out of his way to satisfy me. He knows how to communicate with a senior citizen. More

Great staff awesome service definitely coming back for service on my RX 350 great lounge service on my RX 350 great lounge More

I am a loyal customer of Lexus of Edison for almost 16 to 17 years. I was a customer even before I owned any Lexus vehicle because of a service advisor who moved from a Toyota dealership to Lexus of Edison a 17 years. I was a customer even before I owned any Lexus vehicle because of a service advisor who moved from a Toyota dealership to Lexus of Edison and because I liked his service and with his invitation I was servicing my Toyota Prius (imported from Japan) and my Toyota minivan, at Lexus of Edison and the service advisor will give me a Lexus as a loaner. Because of his influence, I bought a Lexus RX 450h in 2011 (when it was released) from this dealership and servicing that vehicle since then until now. I have seen many many management changes and every time there is a change I was not sure of the service level until I have a positive experience with the new management Since I was not using my Lexus RX 450h at all because of coviid, I did not visit the Lexus of Edison dealership for a while. Recently I took my Rx450h to the dealership which has fairly new management. Once again, I was unsure with this new management and I was candid with the service advisor Mr Mohamed Khader and his manager Mr Rino LaCerra about my uneasiness and about my past, not so good experiences. Mr Mohamed Khader was excellent in understanding my concerns, assured me of excellent service and stood up to his words. The whole process of check in, loaner arrangements, is flawless, quick and paperless. I was in and out under less than 5 min and I could not believe myself. I went straight to Mr Rino LaCerra, Service Director’s office and expressed the outstanding service offered by Mr Mohamed Khader and also their new way of modernized service which was quick (less than 5 min including loaner), almost no paper to sign, very efficient and very assuring. The reason I took my time to write this review is that in my experience with this dealership for the past 16 to 17 years, I have not seen this kind of excellence and they really rock. They are just superb and outstanding. More

Arrived early service adviser Mohammed assured me service would be completed in a timely manner. Oil change was completed within one hour. Service was exceptional. I would not hesitate to return. Service ba would be completed in a timely manner. Oil change was completed within one hour. Service was exceptional. I would not hesitate to return. Service bar is in need of an upgrade. Otherwise exemplary dealership. More

Sam Altshul is the best sales rep we have ever met! Thank you for all your assistance and advices! Alex and Natalya Thank you for all your assistance and advices! Alex and Natalya More

Service at Lexus of Edison is awesome - no shady business, very accommodating in terms of making sure a loaner is always available and great communication (texts, calls, you name it) during the serv business, very accommodating in terms of making sure a loaner is always available and great communication (texts, calls, you name it) during the service. Highly recommend working with Rob – he's a great and trustworthy guy to work with! More

Professional care and job done fast, including 2 recalls, thank you Shelby Parker, my favorite service representative. thank you Shelby Parker, my favorite service representative. More

Gracias Andrea por tu atención y ayuda, fuiste muy rápida, en tu asistencia y clara rápida, en tu asistencia y clara More