Lexus of Arlington

30% above Lexus retail for service is a bit much I had an expensive repair on my Lexus that they wanted to charge me for 4 hours of labor and over $200.00 above the official Lexus Corporate retail pr I had an expensive repair on my Lexus that they wanted to charge me for 4 hours of labor and over $200.00 above the official Lexus Corporate retail price for one part. It was ridiculous. Other Official Lexus dealers within 50 mile all quoted and were going to charge the "book rate" of 2 hours labor and at or below the Lexus retail price of the part, not the inflated price they quoted. I even called their parts department to buy it and undercut the price that parts quoted me. Mr. Harash Trivedi requoted me down from above $1,500 to below $1,200 and then insisted that I sign off on the price and approve the work. His new selling price was now 5 hours of Labor at $110.00 per hour instead of 4 hours at $140/hourand over $600 for the part. Never mind that the other Lexus dealers I contacted stated 2 hours.. To bad about I experienced as their new car sales department is very good, fyi, I bought the car there new More

ROB KENNEDY On 04/14/2015 I went to the dealership to get my oil changed. I have a very good experience. The price are fair. Customer service are good. THE BEST P On 04/14/2015 I went to the dealership to get my oil changed. I have a very good experience. The price are fair. Customer service are good. THE BEST PERSON TO "work" with is Mr. ROB KENNEDY!!!!! More

"Good first time experience" I have a good experience on my first visited to this location. The price are fair. Customer service are good. Only problem I have is time. I was told I have a good experience on my first visited to this location. The price are fair. Customer service are good. Only problem I have is time. I was told it took 3 hours but end up taking 3 days but the dealer did provide me with a loaner with no charge. More

The Best Experience ever?? Hello, I just want to let everyone know that I just went in for service on 04/06/15 and Mr. Haresh Trivedi helped me, what a stand up man this guy is Hello, I just want to let everyone know that I just went in for service on 04/06/15 and Mr. Haresh Trivedi helped me, what a stand up man this guy is, very polite and professional,knows exactly what he's talking about, I never had such a pleasant experience like this anywhere besides Arlington Lexus, i wish more ppl were like Mr. Trivedi, after my service was done promptly i was so happy that I offered Mr. Trivedi to take him for lunch or dinner but he kindly refused which I did not mind because it's part of business, anyways (Mr. Trivedi is a Fantastic man and pretty much Arlington Lexus is the place for my next car buy without any questions (this is how customer experience should be)!!! More

GOOD FEELING I just took my car for the 2. time to Arlington Lexus and they did a great job again. They have very professional staff members and they know what the I just took my car for the 2. time to Arlington Lexus and they did a great job again. They have very professional staff members and they know what they are doing. I purchased my car from them about little over a year ago and Mr. Mustafa Dagoglu had helped me at that time. He still comes up to me asks me if I have any questions about the car , if I am satisfied with it. He answers all my questions very clearly .It is a good feeling that I am in good hands when I am at Arlington Lexus. More

GREAT EXPERIENCE EVERY TIME Salesperson Mr.Mustafa Dagoglu has been taken care of my needs since the day I bought my Lexus and it has been more than a year .He knows so much a Salesperson Mr.Mustafa Dagoglu has been taken care of my needs since the day I bought my Lexus and it has been more than a year .He knows so much about the cars and he answers all my questions very clearly. I had a very good service experience as well.And the staff has been very professional ,friendly . I do not worry about my car when I am at Arlington Lexus because I know they are going to do a great job every time. I would definitely recommend this place to a friend. More

Great Experience for Service! We needed help right away and Arlington Lexus was "Johnny on the Spot"!! We are certainly pleased with the prompt and professional way we were treate We needed help right away and Arlington Lexus was "Johnny on the Spot"!! We are certainly pleased with the prompt and professional way we were treated without an appointment. They are our Dealership to stay with and recommend.. More

Awesome experience every time! This is our second car purchase from Arlington Lexus and Mark Burdeen. Both times we have had exceptional service and a pleasant car buying experience This is our second car purchase from Arlington Lexus and Mark Burdeen. Both times we have had exceptional service and a pleasant car buying experience. Mark is very knowledgable in what he does and able to explain all the features of the cars we are looking at in great detail. I would highly recommend this dealership and Mark Burdeen in particular. More

Great Car for a good price! I went into the dealership with a goal and the staff met it. I got a great car for my budget. Got some great test drives and perks of buying from Arli I went into the dealership with a goal and the staff met it. I got a great car for my budget. Got some great test drives and perks of buying from Arlington Lexus in Palatine. The staff was very good at addressing my needs. Im Happy and you will be too. More