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Lexus of Arlington
Arlington Heights, IL
3,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,622 Reviews of Lexus of Arlington
July 26, 2015
Service I am from Indiana but while visiting my brother in Hoffman Estates, I had the 100,000 mile service performed on my Lexus ES300. Haresh Trivedi was gre I am from Indiana but while visiting my brother in Hoffman Estates, I had the 100,000 mile service performed on my Lexus ES300. Haresh Trivedi was great about explaining and keeping me informed. The new location was amazing with all of the amenities. I will plan to have all major service performed here after such a great experience! More
by Indy
Employees Worked With
Rob Kennedy, Haresh Trivedi
July 22, 2015
Poor shopping experience Was drawn to dealer by promise of best price in the area but it did not happen. Made a 40 mile trip and was referred to someone other than the salespe Was drawn to dealer by promise of best price in the area but it did not happen. Made a 40 mile trip and was referred to someone other than the salesperson I had been corresponding with. Clearly indicated that I was not in a position to purchase on that day but was given the " this price is only good today" routine. Price on new vehicle didn't even match the original internet quote and the value of my trade-in, which was reportedly wholesale value, turned out to be $2,500 LOWER than that offered by another dealer, whose price on the new vehicle was also better. Salesperson focused on lease payments and was hesitant to even share the selling price of the vehicle. Finally, when it was time to leave, I had to retrieve the key fob to our trade-in vehicle from the front desk, which made it necessary to receive another pitch from the General Manager. Dealer is new, large, and has many amenities, but does not conduct business like we are accustomed to by a Lexus dealer. More
by RCbuyer
Employees Worked With
Dale Zalusky and Ed Pappas
July 22, 2015
BEST CAR-BUYING EXPERIENCE EVER! The experience at Arlington Lexus in Palatine was the best car-buying experience ever! From the time we graced the doors until we drove off in our ne The experience at Arlington Lexus in Palatine was the best car-buying experience ever! From the time we graced the doors until we drove off in our new RX 350, my husband and I were treated exceptionally well. We will be repeat customers and refer our family and friends to Arlington Lexus in Palatine! More
by tasha_mayfield@yahoo.com
Employees Worked With
Jesse Moreno, Alex Castro, Peter Demos
July 12, 2015
Best service We just buy our first Lexus from Lexus of Arlington, and it was a great experience. Bob Petrini was friendly, knowledgeable, and spent a lot of time We just buy our first Lexus from Lexus of Arlington, and it was a great experience. Bob Petrini was friendly, knowledgeable, and spent a lot of time helping us learn about the NX 200t. Everyone was welcoming and friendly, and the dealership is very nice. Would definitely recommend Lexus of Arlington to everyone! More
by Marcin 84
Employees Worked With
Jesse Moreno, Bob Pietrini
July 03, 2015
Just great! I have recently purchased my first ever Lexus (a 2015 new ES350). All I can say : Great team selling the best carsI I loved everything, I have recently purchased my first ever Lexus (a 2015 new ES350). All I can say : Great team selling the best carsI I loved everything, More
by Docandy62
Employees Worked With
Garry Kogan
July 02, 2015
My Customer Experience I recently purchased my first ever Lexus (a 2012 Certified ES350). It has been years since I shopped for a car. I was very impressed by everyone I ca I recently purchased my first ever Lexus (a 2012 Certified ES350). It has been years since I shopped for a car. I was very impressed by everyone I came in contact with at Arlington Lexus. Overall this has been a very good car buying experience. More
by Jrino1120
Employees Worked With
Terry , Jesse Moreno, Bob Pietrini
June 03, 2015
Lexus for Life! When our beloved RX300 SUV needed repairs we decided to buy another vehicle instead. Yes it was old, but it ran well and it held so many memories fro When our beloved RX300 SUV needed repairs we decided to buy another vehicle instead. Yes it was old, but it ran well and it held so many memories from bringing our second newborn home from the hospital to being the vehicle used for driving lessons for our oldest son over the span of years! We never hesitated to purchase another Lexus after many years of excellent service in the many states that we have lived in. We have used the Arlington Lexus in Palatine service since we relocated to Illinois 8 years ago. We knew that we wanted an SUV (we have a big dog), and after test driving the RX400h and RX350 we made a same day purchase of a Certified Pre-Owned RX350. Both Mustafa and Hugh made the entire experience enjoyable. They were both very knowledgeable, efficient, friendly and we got a great deal on a wonderful SUV that my family loves. Time to make more memories! When our ES300 needs replacement, we know exactly where to go and we know that Arlington Lexus in Palatine will offer excellent choices, expertise, customer service and that we will get a great deal on our purchase. Thanks Mustafa and Hugh! More
by Lady Lexus
Employees Worked With
Hugh Stinnette, Mustafa Dagoglu
May 24, 2015
Excellent experience We came in planning on just looking at new vehicles, but Alex was able to find a 2014 RX 350 in exceptional condition which was much more affordable f We came in planning on just looking at new vehicles, but Alex was able to find a 2014 RX 350 in exceptional condition which was much more affordable for us and we ended up purchasing it that day. We were extremely happy with the service Alex provided us and the overall experience. More
by EricD
Employees Worked With
Alex Castro
May 17, 2015
Certified RX 350 Bought my Certified RX 350 from Mustafa and he is very easy to work with and a young professional person. His got a great positive attitude and did a Bought my Certified RX 350 from Mustafa and he is very easy to work with and a young professional person. His got a great positive attitude and did a great job through the entire process. He definitely has manager quality and skills, I would definitely recommend him for your new and pre owned vehicle purchase. More
by Lexus!
Employees Worked With
Mustafa Dagoglu
May 12, 2015
most amazing car buying experience I've ever had!! I had an awesome experience at Arlington Lexus in palatine, everyone was very helpful. I'm a car girl, I go to school for automotives and plan on teac I had an awesome experience at Arlington Lexus in palatine, everyone was very helpful. I'm a car girl, I go to school for automotives and plan on teaching some day, so I knew exactly what I was looking for when I walked in and Ed Pappas found me exactly what I was looking for within minutes! Its like he read my mind:) ive had the car almost a week this Friday and its the best car I've ever had, its comfortable, sporty, stylish, and safe, its everything Ive always dreamed of and more! Ed made the stressful and overwhelming process of car buying easy and pleasant, and kept everything simple and was very straight forward. Most of the time being a girl guys tend to seem like they're trying to take advantage of that fact and think you don't know enough and are really pushy, but Ed let me tell him what I was looking for and catered to my needs and wants, I don't think I'll ever go anywhere else for a car again. I'm officially a loyal Lexus lover now, I can't see myself any happier in anything else ever again:) everything about the situation was nothing but right and the staff was absolutely the kindest people ever!!they even gave me a huge orchid flower when I bought the car, now Thats appreciation right there!!:) my favorite kind of flower too. I couldn't be more happy with my decision going here and buying from here and I couldn't be more happy with my salesman Ed Pappas! I've this place forever and always:) also the financing department was a great help answering all my questions and getting me on the right track with all of my financial paperwork and everything, I felt 100%loved and appreciated here. Keep it up you guys!! More
by katelynvanbuuren
Employees Worked With
Jesse Moreno
