
Land Rover Northfield
Northfield, IL
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218 Reviews of Land Rover Northfield
Best Car Buying Experience I've Ever Experienced! I bought a Jaguar F-Type online from Fields Jaguar and flew in to Chicago take delivery of the car. Everything was exactly as was described and Joe Fu I bought a Jaguar F-Type online from Fields Jaguar and flew in to Chicago take delivery of the car. Everything was exactly as was described and Joe Fuentes was very courteous and professional. Since I had a long drive back home, I requested having everything done and ready up front by passing the usual sales pitch for all the add-on items (paint protection, undercoat, extended warranty, tour of the service department....). I have made this request of other dealerships, but Fields was the first to honor my request. I felt as though Joe and the CFO cared about me and my needs more than squeezing every dime out of my pocket. I look forward to doing business at Fields again in the future! More
Great customer service. I absolutely love fields. From sales to service they really know how to treat their customers with great service and respect. From the first per I absolutely love fields. From sales to service they really know how to treat their customers with great service and respect. From the first person I met at fields, Balard to the new head of service, Anthony... I had an amazing advisor, Michelle who went the extra mile on re-doing some cosmetic work on the car because the first round didn’t meet her expectations! everyone just makes you feel like you are the one and only priority at that time! Thank you! More
Joe is a class act—see him for your purchase Without a doubt, the best experience ever! Joe was so patient and so helpful, I cannot thank him enough for his prefessionalism and guidance. I sh Without a doubt, the best experience ever! Joe was so patient and so helpful, I cannot thank him enough for his prefessionalism and guidance. I shopped for the Velar and ended up with the exact car I wanted, thenfeatures and finishes and at the exact price I wanted. Thank you again. Isaac More
Brake light I went in for a new windshield wiper. When I pulled in, my brakes squeaked. When I left, my brake light went on. I find it a huge coincidence that I went in for a new windshield wiper. When I pulled in, my brakes squeaked. When I left, my brake light went on. I find it a huge coincidence that it went on when I pulled out, and won't go back on until I get new brake pads. Perfect timing? Not so sure!!!🤔 More
Our service was amazing Sam was always very accommodating As soon as we walked in Sam approach dus was very friendly and accommodating we told him what we were looking for he said he would find a truck and th As soon as we walked in Sam approach dus was very friendly and accommodating we told him what we were looking for he said he would find a truck and then meet us up front told us we can have a seat and offer us beverages something to eat. Overall it was a great experience. Sam is a great salesperson very genuine, kind and friendly. More
Great sales experience Joe Fuentes did an outstanding job. We looked for used and ended up buying new. Business mgr was very knowledgeable. Sales mgr ok. We liked the attitu Joe Fuentes did an outstanding job. We looked for used and ended up buying new. Business mgr was very knowledgeable. Sales mgr ok. We liked the attitude of the people. More
Incompetent Service Department Worst service ever!!! I took my Jaguar in for a tire change and to have a new key programmed more than 2 weeks ago. They still have my car!!!! They ar Worst service ever!!! I took my Jaguar in for a tire change and to have a new key programmed more than 2 weeks ago. They still have my car!!!! They are unable to program the key. The new key should have been there the day my car went in - we had set that up a month prior. But the key was not there. Then they supposedly ordered the wrong key. Then some part of the car responsible for talking to the key went down while they were trying to program it. But worse yet, when I called the main Jaguar 800 number (what an awful experience on its own . . . . . . ) I was told that no one from the dealership had opened a case for technical support. Wow!! 2 weeks and no one from the dealership has opened a case with the Jag technical experts to resolve this. My Jaguar right now is a VERY EXPENSIVE BRICK. Can't drive a car if no keys work. Disgusting!! More
Best experience ever! This was the best experience I’ve ever had buying a car. The staff is so friendly and helpful! We purchased a 2012 Jeep Liberty from them and I could This was the best experience I’ve ever had buying a car. The staff is so friendly and helpful! We purchased a 2012 Jeep Liberty from them and I could not be happier! The top notch service will definitely bring me back in the future! Justin was a huge help in the buying process! I can’t thank you guys enough for the great experience we had! More
Good but not good enough I bought a 2017 model slightly used car. The sales process went well but aftersales follow up was bad. I am still waiting for the title and the secon I bought a 2017 model slightly used car. The sales process went well but aftersales follow up was bad. I am still waiting for the title and the second key that was promised never came. Once sales is done, they don’t really follow up or seem to care. More
A Pleasant Buying Experience!!! We just purchased our first Land Rover Range Rover Sport from Fields Land Rover of Northfield. This experience was by far the most pleasant buying We just purchased our first Land Rover Range Rover Sport from Fields Land Rover of Northfield. This experience was by far the most pleasant buying experience, my family has ever had. We were made to feel welcome immediately by Sam Badro. Sam was knowledgeable and courteous and definitely not your "typical car salesperson". Sam made us feel very comfortable and never rushed us. Matt Berman Used Car Manger, was also courteous and knowledgeable He explained that any concerns we had would be fix. Matt was right as the Range Rover Sport looked amazing when we picked it up. Sam and Matt were a pleasure to deal with and I wouldn't hesitate to recommend the dealership and especially those people with whom we worked with. Thanks, Marc More