Land Rover Northfield

I cannot say enough wonderful things about Brian Black and the service team at Land Rover Winnetka. I have been driving a Range Rover for over 10 years, and one of the main reasons I continue to buy Range and the service team at Land Rover Winnetka. I have been driving a Range Rover for over 10 years, and one of the main reasons I continue to buy Range Rovers is because of the incredible service I recieve at this location. Land Rover Winnetka goes above and beyond necessary customer service. They treat everyone that walks in there, including my 4 children, with respect and kindness. They are always available to answer any questions I have for them and are also very prompt in their service turnaround. More

We found their blue '08 Toyota Land Cruiser online We found their blue '08 Toyota Land Cruiser online and after calling to inquire about it, we set up an appointment for Wednesday. When we got there, We found their blue '08 Toyota Land Cruiser online and after calling to inquire about it, we set up an appointment for Wednesday. When we got there, the car was in the back up on a hoist with no tires or rims so we couldn't test drive it.That's when we met Joe the Manager. We sat down with Ballard Holdren and Joe to discuss a deal and Joe offered it us for 1,000 below list and gave us a retail order form. We insisted on giving a deposit but they wouldn't accept one. ?? Strange ?? This is where everything started to seem VERY FISHY. They told us to come back Thursday but when we got there and after test driving it, Ballard again came up with some excuse to not sell us the car that day. Apparently it needed alignment. Again we insisted that this was the car we were buying and that we wanted to put a deposit down, but AGAIN Ballard insists that it wasn't necessary and promised the car was MINE and to come back tomorrow. So Friday we again pack the kids and go to the dealership. This is when we met Ed to finish the deal. He was SO EXTREMELY RUDE and behaved less like a car salesman and more like an UNEDUCATED BULLY. He was so unprofessional and DISRESPECTFUL. We walked out of there in disbelief. These types of characters shouldn't be working in customer service. More

This service center has always been first class in service,ease,great employees and courteous! I had a Range Rover some years ago and then switched to another type of car. Now, 8 years later I am ba service,ease,great employees and courteous! I had a Range Rover some years ago and then switched to another type of car. Now, 8 years later I am back in A Range Rover and was looking forward to the "treatment" I would get when coming in for service. Each person you have contact with is professional and helpful. No question I ask about the car (and I have asked some simple ones ie. where do I find the mileage) do they make you feel uncomfortable -actually the opposite. Can't say enough great things - honestly! More

Brian Black is polite, professional and goes the extra mile in servicing our cars. We own a LR3 and a LR4. He is the reason we are at Winnetka Land Rover. mile in servicing our cars. We own a LR3 and a LR4. He is the reason we are at Winnetka Land Rover. More

I have been working with Brian and the Land Rover Winnetka team for over 15 years. Their customer service is top notch. I would highly recommend them to any current or future Land Rover owner. Thanks Winnetka team for over 15 years. Their customer service is top notch. I would highly recommend them to any current or future Land Rover owner. Thanks. More

Went in looking to price trading in a Benz E550 for a Range, got a cursory hello when i walked in from a passing employee but no one asked if i needed help, if i needed to talk to anyone. Spent about 10 Range, got a cursory hello when i walked in from a passing employee but no one asked if i needed help, if i needed to talk to anyone. Spent about 10 min walking around and looking at various new and used models, taking photos, reading window sticker sand comparing prices and options of what was there. Still no service! If your a younger (20s) buyer, they dont think your serious, or worth their time apparently! More

I brought my Rover into this dealership to be serviced and they took over a month and a half to contact me; I don't know any service department that takes this long to report back to their customers. In a and they took over a month and a half to contact me; I don't know any service department that takes this long to report back to their customers. In addition, I had a wedding gift in the backseat that was ripped open. I called and voiced this to the manager and he said he was sorry which I appreciated but still it was a very very disappointing experience all around, with the exception of the manager who I thought was very nice. More

I found the personnel here to be very smug. They kept telling me that they were so great and their customer service was so fantastic and how everyone loves them. It was all too much. I also didn't find telling me that they were so great and their customer service was so fantastic and how everyone loves them. It was all too much. I also didn't find them very accommodating to what I needed in terms of timing and structure. Finally, when it came to price, they gave me a number and then wouldn't budge. I went to another dealer and got the same car for a slightly better price. It was, however, more inconvenient for me. They threatened that if I bought the car at another dealer then they couldn't offer me the same level of service as those who purchased directly from them. Of course, Field's has every right to sell cars at whatever price they want, but as a customer I wouldn't expect to get the sharpest pricing here. Not the best pricing and lots of attitude. Really the opposite of the family atmosphere described in the other posts. More

I had a great experience with the people at Land Rover Winnetka. I recently was in the market for a certified Range Rover Sport. I identified several on the North Shore that fit my initial criteria. I rea Winnetka. I recently was in the market for a certified Range Rover Sport. I identified several on the North Shore that fit my initial criteria. I reached out to Land Rover Winnetka and spoke with Ballard (a salesperson) and not only did he tell me about the car I asked about, but let me know about a car that they had just received (which was the vehicle I ultimately purchased). I left for a family vacation for a week and upon my return called Ballard. He remembered our previous conversations and invited me to test drive the car. I came in and bought the Sport that day.   My objective was a hassle free, fair and quick negotiation. In this, Land Rover Winnetka excelled. Everyone from the manager to the finance department to the people I was introduced to in service were terrific. I would not hesitate to buy from this dealership again. More

My husband was looking for a clean, low mile, used 6 My husband was looking for a clean, low mile, used 6 series BMW coupe and we found one on the internet at Land Rover Winnetka. Ballard took our My husband was looking for a clean, low mile, used 6 series BMW coupe and we found one on the internet at Land Rover Winnetka. Ballard took our call and was a joy to work with. He answered all my husbands questions, sent us pictures, took my brother for a test ride (He lives in Chicago, we live in PA). Took a minimum deposit, picked my husband up at the airport on his day off and drove him to the dealership and waited with my husband until the sale was completed. He then filled the car up with gas as my husband was driving back to PA. He called the next day to see if my husband liked the car and if there were any problems. My husband told him there was no manual for the car and the front floor mats were generic and not factory BMW. Ballard said he would take care of this. Within a week we had a new manual and a complete set of BMW floormats. We have purchased several cars, boats, and motorcycles over the years but have never had a salesman or dealership treat us with this much TLC. We will consider Land Rover Winnetka first the next time we need to purchase a car. Thanks again Ballard!! More