Land Rover Northfield

It’s always great to deal with the service people. TOMMY is especially the home run. I will never buy another car from a different dealer. TOMMY is especially the home run. I will never buy another car from a different dealer. More

Not good. So much to say about our bad experience with the quality of the brand and this dealer. High level: car arrived a few years after ordering it - we g So much to say about our bad experience with the quality of the brand and this dealer. High level: car arrived a few years after ordering it - we gave the dealer a pass as we ordered it late in Covid cycle. Service just worsened as the car itself became a quality nightmare. Too bad, we currently own other Fields brands and have a great experience at those dealerships. More

They are always very helpful and efficient with servicing and assisting. I highly recommend them and assisting. I highly recommend them More

Bradley was very friendly and helpful with the purchase of the Land Rover. The dealership took care of an issue I had with the vehicle promptly. of the Land Rover. The dealership took care of an issue I had with the vehicle promptly. More

Ken and the team at Fields are great to work with! They always take great care of us! Excellent Service Department! They always take great care of us! Excellent Service Department! More

Impeccable and professional service as always. The best Land Rover dealer. Tommy is amazing to work with. The best Land Rover dealer. Tommy is amazing to work with. More

Horrible customer service. Took my car in for service and when I called later in the day nobody did anything and nobody called me. They told me to stop yelling at them after th Took my car in for service and when I called later in the day nobody did anything and nobody called me. They told me to stop yelling at them after they passed the phone to 3 people that could not find the work order for my car. They are rude and I would never bring my car there for service again. More

The service rep told me that they have done everything possible but when I god home all of the windshield fluid was all over my garage floor!!!!!so it was not all good!!!!! possible but when I god home all of the windshield fluid was all over my garage floor!!!!!so it was not all good!!!!! More

Shockingly horrible customer service experience with Land Rover Northfield Service Dept that wiped out 15+ years of trust, goodwill & a longstanding business relationship. I dropped off my 2019 Velar (wh Rover Northfield Service Dept that wiped out 15+ years of trust, goodwill & a longstanding business relationship. I dropped off my 2019 Velar (which was 1 of 3 Land Rovers that I had bought over the years from Fields Land Rover) for service on 11-21-25 and drove away with a loaner. 2 nights later I was rear-ended while 8 cars deep at a total standstill waiting for a light to change in Chicago. The car that hit me was barely drivable but my loaner seemed ok at the time - accident happened at 6:07 pm 2 blocks from my home & by the time the police arrived it was completely dark. I called the dealership after the accident but service was already closed. The next morning I called the Land Rover Northfield service dept to let them know what happened & to ask how to proceed. That is when I landed on Carolyn of Service and she completely dropped the ball. Carolyn was rude, insensitive, and completely dismissive - she begrudgingly admitted that the accident wasn’t my fault but clearly stated that the situation was not her problem, Land Rover Northfield didn’t need a copy of the police report, was not going to help me by providing another loaner (in fact she actually laughed derisively at that idea), and that it was up to me whether or not I should return the damaged loaner now or whenever - WHAT??? What sort of customer service is that at a luxury car dealership? No empathy, no concern as to whether I had been hurt, no understanding that I was worried that I might cause more damage to the loaner by driving it 25 miles back to the dealership, no awareness that I was a loyal customer whose Velar was just out of warranty & I most likely was in the market for a new Range Rover. Sort of short-sighted & extremely subpar. I reached out to the “service agent” Jeremy who was supposedly handling my car’s repairs and this newbie basically parroted Carolyn - in this case, not only was Jeremyi insensitive, he was inexperienced & tried to hide that with misplaced arrogance. I did return the loaner the next day, taking side roads as I saw that morning that the exhaust pipe had been dislodged & was dangling. The car clanked after every speed bump & pothole that I slowly went over - a very nerve wracking situation. I did speak to the Manager Brandon when I arrived and all he could keep saying was “That’s not right” as I told him of the unprofessional behavior of his employees. So … Beyond horrible customer service when Land Rover Northfield could have recognized an opportunity to support a loyal customer & probably sell her a new car but instead chose to dish out rude, insensitive treatment. Carolyn & Jeremy - you both outdid yourselves in your unprofessionalism and short-sightedness. More

We live in the city but come to Fields. because the service is great and.our.service advisor Tommy was outstanding. because the service is great and.our.service advisor Tommy was outstanding. More