Lake Chevrolet

Professional, clean, quick and efficient The service center was very clean. The employees were very professional, and the service was quick and efficient. I feel confident the job was done properly! center was very clean. The employees were very professional, and the service was quick and efficient. I feel confident the job was done properly! More

Fine. Service team is knowledgeable, friendly, helpful. They always provide details as to what can or can't be done and why. Service team is knowledgeable, friendly, helpful. They always provide details as to what can or can't be done and why. More

Excellent experience very dedicated. Helpful I would recommend Lake Chevy. And I would return again Helpful I would recommend Lake Chevy. And I would return again More

Mike was awesome, he was straight forward and didn’t pressure me into buying a truck pressure me into buying a truck More

I was very displeased with the service I received from Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I had Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I hadn’t had any work done at Lake Chevy. Then I was told there was no fix for the issue, even though a fix had come through TECH, which I had a printout of. Then I was told I would have to pay for the work even though it was a continuation of warranty work. Then I was told I wouldn’t have to pay. So I left the truck for the work to be done. When Jose C called to tell me the truck was ready he informed me I would have to pay $100 for the warranty work. I explained that the other Jose had informed me I would not have to pay for the. I would not have left the truck had I had to pay for a correction to what had previously been done by Lake Chevy. Jose C said there was nothing I could do, I would have to pay. I said we will discuss it when I come in to get the truck. After a condescending conversation with Jose C, the service manager came over and said it clearly said we did not have to pay for the work but the system was still trying to charge us. The fee was waved and I was given the truck. I spoke with the service manager after. I notes his service advisors needed to work in their customer service skills. This was the third time I had come in for this issue. Each time Jose C was condescending and spoke down to me. The second time I was there he was just rude, as well as when I called to schedule the third appointment. We have been customers of Braeger Chevy, now Lake Chevy for close to 20 years. We have bought 4 vehicles from Lake Chevy. We will never come back. This has been a horrible experience. More

Gives great service. Explains everything. Costs reasonable for work done. Will be back for next oil change. Explains everything. Costs reasonable for work done. Will be back for next oil change. More

Bringing in Equinox EV for complications after deer strike and mistakes made at my 'in-network' body shop. I wish Inhad brought it to Lake to begin with. Lake Chevrolet service has been great. Working strike and mistakes made at my 'in-network' body shop. I wish Inhad brought it to Lake to begin with. Lake Chevrolet service has been great. Working with Josh has been great--excellent customer service. More

Excellent, especially since I'm from out of town and it was an emergency situation. Thanks was an emergency situation. Thanks More