Jose Lopez

Dropped off my new suburban that I purchased there for its first oil change and to look into an issue that I thought should be covered under warranty . Also, Asked them to detail my vehicle. I had to call its first oil change and to look into an issue that I thought should be covered under warranty . Also, Asked them to detail my vehicle. I had to call 2 days later to see what was going on. All they did was the oil change. If I didn't call them it would probably still be sitting there. More

by Jeff Verified Customer Verified Customer

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I was very displeased with the service I received from Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I had Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I hadn’t had any work done at Lake Chevy. Then I was told there was no fix for the issue, even though a fix had come through TECH, which I had a printout of. Then I was told I would have to pay for the work even though it was a continuation of warranty work. Then I was told I wouldn’t have to pay. So I left the truck for the work to be done. When Jose C called to tell me the truck was ready he informed me I would have to pay $100 for the warranty work. I explained that the other Jose had informed me I would not have to pay for the. I would not have left the truck had I had to pay for a correction to what had previously been done by Lake Chevy. Jose C said there was nothing I could do, I would have to pay. I said we will discuss it when I come in to get the truck. After a condescending conversation with Jose C, the service manager came over and said it clearly said we did not have to pay for the work but the system was still trying to charge us. The fee was waved and I was given the truck. I spoke with the service manager after. I notes his service advisors needed to work in their customer service skills. This was the third time I had come in for this issue. Each time Jose C was condescending and spoke down to me. The second time I was there he was just rude, as well as when I called to schedule the third appointment. We have been customers of Braeger Chevy, now Lake Chevy for close to 20 years. We have bought 4 vehicles from Lake Chevy. We will never come back. This has been a horrible experience. More

by JENNERHARTZ Verified Customer Verified Customer

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Mario & Jose took care of the issue in & out promptly I like the way Lake Chevrolet takes care my vehicle (s) past & present... like the way Lake Chevrolet takes care my vehicle (s) past & present... More

by tomudee821 Verified Customer Verified Customer

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Jose Lopez was EXTREMELY professional and helpful taking care of my truck! I moved to Milwaukee last year and honestly, my experience was rough at best. However, Jose was so helpful that he completely chang care of my truck! I moved to Milwaukee last year and honestly, my experience was rough at best. However, Jose was so helpful that he completely changed my perspective of the city! I will continue to do maintenance and work on my truck through Lake Chevrolet exclusively because of how well Jose Lopez treated me and my family! Thank you for the amazing experience and customer service! More

by Adrian9062.as Verified Customer Verified Customer

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Took my car in for code on dash. They weren't sure what it meant but I had looked it up. They listened to me and did what I asked. They weren't sure what it meant but I had looked it up. They listened to me and did what I asked. More

by wertzlel Verified Customer Verified Customer

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Very clean and fast service Very friendly. Comfortable waiting room They let you know what needs to be done in a timely manner Comfortable waiting room They let you know what needs to be done in a timely manner More

by ksuchon Verified Customer Verified Customer

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Top notch service & pricing. The work required was clearly explained and the turnaround time was quick. The work required was clearly explained and the turnaround time was quick. More

by Saucey Won Verified Customer Verified Customer

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Very friendly and very professional. All other sales people were friendly and very helpful and extremely professional All other sales people were friendly and very helpful and extremely professional More

by william.braxel Verified Customer Verified Customer

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I love this dealer, I always be treated very good, I feel very comfortable here and the quality of work it’s very good , I highly recommend this Chevrolet dealer on both departments sales and mechanical very comfortable here and the quality of work it’s very good , I highly recommend this Chevrolet dealer on both departments sales and mechanical More

by JESUSPAINTINGLLC Verified Customer Verified Customer

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I will be coming to Lake Chevrolet for all of my maintenance from now on COMPLETELY because of Jose Lopez's work ethic! He was extremely helpful and very informative! Jose's customer service and pro maintenance from now on COMPLETELY because of Jose Lopez's work ethic! He was extremely helpful and very informative! Jose's customer service and professionalism is honestly some of the best I have encountered in Milwaukee since moving here 2 years ago. Excellent employee by far! More

by Adrian9062.as Verified Customer Verified Customer

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