Jose Lopez | Page 2

Lake Chevrolet responded

Thank you for taking the time to share this feedback. We’re sorry to hear that your recent service visit did not meet expectations, both in terms of communication and wait time. We understand how important it is to receive clear answers regarding warranty coverage, especially for major components like a transmission. It’s also not acceptable for there to be unnecessary delays during pickup and paperwork, and we understand how frustrating that experience can be. Please reach out to our service manager at your convenience so we can review the details and work toward making this right for you. We appreciate the chance to improve and hope to earn back your trust in the future.

Lake Chevrolet responded

We’re very sorry to hear about your experience and the frustration it caused. The delays, additional repairs, and especially the issue with the lower cover are not the level of care we aim to provide. We do take feedback like this seriously and will be addressing it with our team to ensure better attention to detail and communication moving forward. We appreciate you bringing this to our attention and truly regret that your experience did not meet expectations.

Lake Chevrolet responded

Thank you for bringing this to our attention, I’m sorry to hear about your experience. Missing valve stem caps should never happen, and that’s something we can easily make right for you. If you’d like to stop back in, we’ll replace those right away at no charge. Regarding the filters, I understand your concern. We only recommend replacements based on manufacturer guidelines and the condition of the filters at the time of inspection. That said, you should feel confident in the work performed. We’d be more than happy to review everything with you, show you what was replaced, or recheck the vehicle for peace of mind. Please reach out to us directly or stop in at your convenience, I’ll make sure this is addressed for you.

Lake Chevrolet responded

Thank you for your wonderful review, Mike! We’re thrilled to hear that you found Lake Chevrolet to be clean and that our team provided courteous and professional service. It's great to know that you enjoyed the refreshments while you waited. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience working with Troy at Lake Chevrolet. Our team strives to provide knowledgeable and helpful service, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience, Cyntia. We understand your expectations for your recent service visit and how important it is that every request is addressed. At Lake Chevrolet, we aim to maintain careful attention to detail and efficiency for every service, and your feedback helps us evaluate where we can strengthen our approach. Please feel free to contact us directly to discuss your visit further. We remain focused on making every service experience positive and seamless for our customers. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Appreciate you taking time to write about your experience, Angel! We're glad to hear that Joe provided you with an honest and straightforward experience at Lake Chevrolet. Your satisfaction is important to us, and we appreciate you sharing your experience. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a fast and efficient experience at Lake Chevrolet and that our waiting area met your expectations. We appreciate your kind words about our team, especially Jose, and we look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Tonya! We're thrilled to hear that you had a caring and professional experience at Lake Chevrolet. Our team strives to provide courteous and friendly service, and it’s great to know we met your expectations. We look forward to welcoming you back in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that Natalia and Jose provided you with such friendly and prompt service during your visit to Lake Chevrolet. It's always our goal to ensure a quick and efficient experience for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet