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Jose Cruz
181 Reviews
181 Reviews
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181 Reviews of Jose Cruz
June 15, 2026
I was very displeased with the service I received from Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I had Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I hadn’t had any work done at Lake Chevy. Then I was told there was no fix for the issue, even though a fix had come through TECH, which I had a printout of. Then I was told I would have to pay for the work even though it was a continuation of warranty work. Then I was told I wouldn’t have to pay. So I left the truck for the work to be done. When Jose C called to tell me the truck was ready he informed me I would have to pay $100 for the warranty work. I explained that the other Jose had informed me I would not have to pay for the. I would not have left the truck had I had to pay for a correction to what had previously been done by Lake Chevy. Jose C said there was nothing I could do, I would have to pay. I said we will discuss it when I come in to get the truck. After a condescending conversation with Jose C, the service manager came over and said it clearly said we did not have to pay for the work but the system was still trying to charge us. The fee was waved and I was given the truck. I spoke with the service manager after. I notes his service advisors needed to work in their customer service skills. This was the third time I had come in for this issue. Each time Jose C was condescending and spoke down to me. The second time I was there he was just rude, as well as when I called to schedule the third appointment. We have been customers of Braeger Chevy, now Lake Chevy for close to 20 years. We have bought 4 vehicles from Lake Chevy. We will never come back. This has been a horrible experience. More
by JENNERHARTZ
Verified CustomerOther Employees Tagged: Jose Lopez
April 30, 2026
I love this dealer, I always be treated very good, I feel very comfortable here and the quality of work it’s very good , I highly recommend this Chevrolet dealer on both departments sales and mechanical very comfortable here and the quality of work it’s very good , I highly recommend this Chevrolet dealer on both departments sales and mechanical More
by JESUSPAINTINGLLC
Other Employees Tagged: Jose Lopez
April 25, 2026
This dealership helped me get into a new car after some unforeseen issues with the last one. Communication was great and the worker fast to get me my new car unforeseen issues with the last one. Communication was great and the worker fast to get me my new car More
by chelsea131333
Other Employees Tagged: David Maneage , Gavin Pope
April 10, 2026
Everyone is patient with me when I go to Lake Chevrolet. Which is important to me because I have a Service Dog and I have horrible anxiety and it's very hard for me to bring my car in. Which is important to me because I have a Service Dog and I have horrible anxiety and it's very hard for me to bring my car in. More
by MAMA-Z
Other Employees Tagged: Jose Cruz
April 07, 2026
Refused to do warranty work. Blamed GM. I called GM to file a complaint… Kristi said if the code was in the history, they should’ve done the work. GM is following up with the dea Blamed GM. I called GM to file a complaint… Kristi said if the code was in the history, they should’ve done the work. GM is following up with the dealer. More
by None31
Other Employees Tagged: Tyler Maclennan
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