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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
156 Reviews
Call Service Center (410) 931-8600

156 Reviews of Koons White Marsh Chevrolet - Service Center

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October 01, 2024

Wonderful and pleasant Mr Brain Hastmann keep me updated with everything and I’m really happy with the service he provided thank you for everything More

by Sfcerodz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that Mr. Brian kept you well-informed and provided excellent service at Koons White Marsh Chevrolet! Thank you for sharing your positive experience with us!

September 27, 2024

My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Tolentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

September 07, 2024

Thomas Howard, a Service Writer, is always helpful and accommodating. He is certainly customer oriented. The servicing of this vehicle has been excellent thanks to Thomas Howard and the service technici More

by GaleB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Koons White Marsh Chevrolet responded

Gale, we're delighted to hear that Thomas and our service team at Koons White Marsh Chevrolet provided excellent care for your vehicle. Thanks for sharing your positive experience!

August 26, 2024

Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 25, 2024

service is impecable and nice people specially Erin, she is the best.I recommend this place. More

by cesarmono48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Bakers
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Aug 26, 2024 -

Koons White Marsh Chevrolet responded

Thank you for reviewing Erin and Koons White Marsh Chevrolet! We appreciate your feedback and hope to see you again down the road!

August 20, 2024

I had a service appointment, I was on 15 minutes early. It took 2.5 hours for a 30 minute service. I found the amount of time More

by Jpcoool69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Koons White Marsh Chevrolet responded

I apologize for the extended wait time during your service appointment. We strive to be as efficient as possible, yet it's clear we fell short this time. Rest assured that our team will use your feedback to improve our work moving forward. With that said, please reach out to me if you'd like to discuss this further or have any other concerns to share. Thank you, Nick Chapman - Service Director nick.chapman@koons.com

August 11, 2024

I love the communication they had with me about my vehicle. They fix the problem in a timely manner. More

by Mrmarty712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Koons White Marsh Chevrolet responded

The entire team at Koons White Marsh Chevrolet is so glad we earned your business. Thanks so much, Marty!

August 10, 2024

The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying More

by MadYank
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Baker
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Aug 12, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that our Service Department at Koons White Marsh Chevrolet provided such attentive and efficient service. Thank you for sharing your positive experience with us!

August 05, 2024

I brought my car in on July 29 for engine check light as of today. My lane assist is not operating properly. More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I work with Chris. I’m not sure if his last name.
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Aug 06, 2024 -

Koons White Marsh Chevrolet responded

Michele, I'm sorry to hear about the issue with your lane assist. Let's get this sorted out for you—please reach out when you can. Thank you, Nick Chapman - Service Director - nick.chapman@koons.com

July 28, 2024

They are friendly and professional, service was excellent, it took longer than expected but I was very satisfied. More

by raywhite1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Koons White Marsh Chevrolet responded

Thank you for your patience and understanding! We're glad to hear that our team at Koons White Marsh Chevrolet provided excellent service. We appreciate your feedback and look forward to serving you again!

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