Koons White Marsh Chevrolet
White Marsh, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,254 reviews
Very friendly very knowledgeable very pleasant to deal with Lee Dearborn was fabulous Great salesman kept everything simple with Lee Dearborn was fabulous Great salesman kept everything simple More
I had a very good experience there, and I would recommend the service of the dealership to my friends the service of the dealership to my friends More
This is the 3rd vehicle I’ve purchased from the dealership and always felt like I got a good deal. Jason, my finance manager, was great. He clearly laid out my options and was not pushy in the le dealership and always felt like I got a good deal. Jason, my finance manager, was great. He clearly laid out my options and was not pushy in the least bit. Not feeling pressured in the “box” was great. Nic, my salesperson, excellent as usual. My one recommendation would be for the dealership to be more willing to provide a 2nd key to the used vehicle. Used cars often only have one key but maybe Koons could work with a local locksmith and give customers a reasonably priced option for a 2nd key. Thank you. More
I had a great second experience with buddy, he exceeded my expectations again with this car. my expectations again with this car. More
I am so disappointed with the service provided at Koons. For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him t For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him to reply to our emails. He didn’t even took the time to address our concerns, he just copied and pasted what we had already seen in the diagnostic report. Second, I have no confidence in your tech team. After reviewing the report, the pattern of simply adding parts without a clear diagnostic path concerned me. It felt less like a targeted repair and more like trial-and-error. Before authorizing the additional $2,104.99 for the engine control module replacement and the $825 diagnostic fee, I needed a guarantee that the work would actually resolve the problem. As you can imagine, Brian never provided such guarantees. If I had the time to open an investigation with the MVA and consumer protection on the practices of this repair shop, I definitely would. More
Always great service. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. More
was able ti get serviced on a Saturday for an oil change , first time using this dealership , first time using this dealership More
1st time at Koons Service Ctr. Great experience, our Service Advisor, Nicholas was so helpful and had an upbeat personality. We had no issues whatsoever. Great experience, our Service Advisor, Nicholas was so helpful and had an upbeat personality. We had no issues whatsoever. More
The service was very successful. I only had to wait about 5 minutes to be seen. I was treated with respect and the waiting room was very clean. Thought the waiting time for my vehicl I only had to wait about 5 minutes to be seen. I was treated with respect and the waiting room was very clean. Thought the waiting time for my vehicle was long but okay.. More







