Koons Annapolis Toyota

Very good sales associate answered all questions about the new car Finance dept was very helpful in helping to find affordable loan information the new car Finance dept was very helpful in helping to find affordable loan information More

Koons Annapolis Toyota is definitely my extended family. They do phenomenal work and is very detailed and accurate on customer service skills throughout the whole process. I will state that my experience wi They do phenomenal work and is very detailed and accurate on customer service skills throughout the whole process. I will state that my experience with Coon Annapolis Ford is the best that I have ever had been dealing with any car dealership. They are the best above all the rest, it will behoove you if you're looking for a family oriented dealership Kohl's Annapolis Toyota is the place for you. Remaining Encouraged and go get yours today. Cars for everyone!!! More

I had a highly unprofessional experience at Koons Toyota Annapolis while trying to buy a vehicle. I worked with a salesman named Jose, who proved to be incredibly impatient and heavily focused on rushing th Annapolis while trying to buy a vehicle. I worked with a salesman named Jose, who proved to be incredibly impatient and heavily focused on rushing the sale rather than helping the customer. Even though I made it completely clear that I was already pre-approved and financing the vehicle through my own credit union, Jose aggressively tried to force me into running my credit through the dealership anyway. He falsely claimed that a credit check was mandatory for "EVERY customer," which is completely untrue given that my outside financing was already secured. Furthermore, the dealership lacked basic transparency regarding the condition of the vehicle. They kept claiming the car "passed inspection," yet they completely refused to show me the actual vehicle inspection report. The car had over 80,000 miles on it and was still running on its original 12V auxiliary battery, which is at the very end of its natural lifespan. When I asked to have this safety concern resolved by putting a new battery in the car before delivery, Jose was extremely resistant to putting that agreement in writing on the Buyer's Order. The lack of information did not stop there. I noticed that the front left tire looked significantly worn out, but when I asked for the tire maintenance history—specifically when they were last replaced or rotated—the dealership completely failed to provide me with this basic information.Instead of working honestly, they dragged out communication, played high-pressure games, and sold the vehicle out from under me. Be very careful if you shop at Koons Toyota Annapolis, and I strongly recommend avoiding Jose, and this dealership, if you value honesty and a hassle-free experience. More

our 2026 Toyota tundra 4 x 4 had a flat tire while pulling our brand new 26 foot camper. This happened across the street from the coons Toyota Annapolis dealer. Their staff Joe and Joe, beautiful youn pulling our brand new 26 foot camper. This happened across the street from the coons Toyota Annapolis dealer. Their staff Joe and Joe, beautiful young lady and a nice young gentleman stopped everything and came over with a hydraulic jack helped us get the camper unhitched and fixed our tire. We were not even a direct customer. Great to see people that are willing to go the extra mile. God bless you. Excellent experience during a stressful situation. We will definitely go to them for any new Toyota in the future. Thank you, Joe and Joe. We are new to having a camper and miscalculated and hit a curb. Thankfully, we have been married over 40 years and I don’t think we’re getting divorced yet. I went into the dealership and this beautiful young lady jumped to my aid so quickly she came outside on a hot summer day and assess the situation and got the other Joe from the service department and with a hydraulic jack and a strong back he was able to change our spare. More

Predatory pricing and extreme delays. I had a scheduled 12:30 PM appointment for a basic oil change. I was forced to wait over 3 hours just to get my inspection results. When I confronted I had a scheduled 12:30 PM appointment for a basic oil change. I was forced to wait over 3 hours just to get my inspection results. When I confronted them about the delay, Assistant Service Manager Scott Myers claimed a 3-hour wait for an oil change appointment was 'normal' and that they tried texting me (which was completely false, as we verified my phone number was correct in their system).To make matters worse, they presented me with a predatory $3,700+ repair bill filled with extreme markups. They quoted me $627 for spark plugs, $275 for a drive belt, and a staggering $1,500 just for front and rear brake pads/rotors (for brakes that their own paperwork showed still had 3mm and 4mm of life left!). They only offered a laughably small $17 discount for wasting half my day.I declined their overpriced upsells, paid for just the oil change, and left. If you drive a Toyota in Annapolis, avoid this service department. Take your vehicle to an honest local independent shop instead. More

Daughter wanted a black on black Subaru legacy. Looked for months. On her 18th birthday, I found one at Koons which was 2 hours away. Didn’t get there until 5:30pm. Josh knew we were coming so he h Looked for months. On her 18th birthday, I found one at Koons which was 2 hours away. Didn’t get there until 5:30pm. Josh knew we were coming so he had a quick detail completed. Daughter and I both test drove the vehicle. Josh pointed out all the features. Car was beautiful inside. I checked under the car, under the hood, in the trunk. It appeared to be a well kept car. I was told a MD inspection was completed and car was looked over my mechanic. We finally went to financing which took forever for the guy to greet us. I was ready to walk out. He finally came out when it was an hour before closing. Paperwork was a bit rushed but he did explain everything and answer my questions. WiFi was horrible. Every paper was digital and the tablet kept losing connection so we had to start over at least 3 times. The last time was at closing time and he said we would need to come back. I told him I wanted my deposit back and would not be returning. He contacted IT and we were connected again. We hurried through and drove the car home. Spent the next 3 days detailing and waxing. During this time I noticed the windshield had several very small pencil point chips. I’m sure it would pass inspection so I didn’t say anything. It was 4 chips at $100 each or a new windshield for $450. I’m putting a new windshield in for my daughter. Secondly, the passenger rear window does not operate. Upon investigation, the window regulator is bad. Another $275 for me to install. I did call Josh about this issue. I never would have thought I needed to check if all the windows rolled down. He said he would contact me the following day. It’s now been 4 days and I only hear crickets. My advice is to plan on spending an entire day there. Take your time and inspect ever since inch and every single detail before sitting down. I’m guessing a “mechanic” only checks under the car because that’s all the warranty covers. They do not check inside the vehicle because if they find something, it’s on their dime. They hope you don’t find it until the paperwork is signed which reminds me that will take several hours also. There are many salesmen just standing around so if you need to bother one for the entire day, there are plenty doing nothing to help other customers. -Scott from New Oxford, PA More

I bought a vehicle online and carfax stated no damage as well as the dealership. One tire had a lump in it and the other 3 tires were bare minimum standards. The passenger front bumper was damaged in which well as the dealership. One tire had a lump in it and the other 3 tires were bare minimum standards. The passenger front bumper was damaged in which the transporter made the salesman aware of it but the salesman never made me aware of it. The pictures/video of the vehicle, did not disclose the damage. When I spoke to the dealership, I was told it was my fault for not seeing the damage in their video/ pictures of the vehicle. They have taken no responsibility for selling me a car that is damaged. More

Great experience buying my car. See Scott K! Super helpful. Nigel, and the whole gang, made for an excellent car buying experience. See Scott K! Super helpful. Nigel, and the whole gang, made for an excellent car buying experience. More

I attempted to negotiate a deal for a used car, which I am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase th am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase the same brand new 2026 model for an extra 3k, and he respectfully declined to engage in business with me. This is a great method of dissuading a customer from unnecessary nonsense and effortless negotiations by Koons. More

I have the purchased several vehicles through the Koons franchise. My last straighten, I was owed the remaining balance of my extended warranty that was purchased at the dealer, which I should have bought franchise. My last straighten, I was owed the remaining balance of my extended warranty that was purchased at the dealer, which I should have bought elsewhere. I never received that refund. Now, for this experience, I found a nice truck that was on the lot. I considered trading in my most recent vehicle that was purchased from Koons, nine months ago. Their “appraisal value” they gave me was 50% of what I paid. Through the years, there has been a clear decline of leadership, salesmanship, and then increase in sleazy dealer tactics. Do yourself a favor. Find another dealer have your financing from a local bank or credit union before you go there they will run your credit report 10+ times to drive your score down and then offer a ridiculous rate.. saying your credit score is low. Stay firm on what you want to pay put the door (all included taxes).. don’t let them pack on “add-ons“ I do nothing but put ridiculous fees in their pocket. If you do have a trade, negotiate that totally separately have your own financing approved before you even stepped into this place, if you even think about going to this place again, I’d go elsewhere More