Koch Route 2 Toyota

This dealer has very friendly and professional managers and staff. They gave me very clear and good price right away through phone and email before I stopped by. Highly appreciated and recommended. and staff. They gave me very clear and good price right away through phone and email before I stopped by. Highly appreciated and recommended. More

Went in for routine maintenance (oil change and tire rotation) and they were great about not up selling, but letting me know what could/should be done next and pricing for it. Waiting lounge had good am rotation) and they were great about not up selling, but letting me know what could/should be done next and pricing for it. Waiting lounge had good amenities and wifi to get work done. More

I’ve never had such an amazing experience of customer service before coming to Toyota Dealer in Lancaster! Everyone was so awesome and graceful. Bertie and Celso my car sales-man was so great and helped service before coming to Toyota Dealer in Lancaster! Everyone was so awesome and graceful. Bertie and Celso my car sales-man was so great and helped the experience go so smoothly. Manager Luke was so pleasant. Hasham the financial officer was great and clear. Everyone worked together to ensure me and my children were happy and getting the best experience. I love my car and my loyalty remains always towards Toyota now . More

We only go to Prime Toyota in Lancaster, MA for our vehicles. They are professional, thorough, friendly and very knowledgeable. I wouldn’t dream of going anywhere else. Car buying is a pleasure at Pri vehicles. They are professional, thorough, friendly and very knowledgeable. I wouldn’t dream of going anywhere else. Car buying is a pleasure at Prime Toyota in Lancaster, MA. More

This is my third purchase at prime Toyota. Nathan Roseberry is great! I shopped around, but they gave the best deal on my trade and the experience with Nathan has been enjoyable. Roseberry is great! I shopped around, but they gave the best deal on my trade and the experience with Nathan has been enjoyable. More

The staff are very cordial and polite the dealership is nice clean nice service the sales men i had celso melo is amazing very polite and knowledgeable about the services and the vehicle he's a 5 stars sa nice clean nice service the sales men i had celso melo is amazing very polite and knowledgeable about the services and the vehicle he's a 5 stars sales and his personality is amazing love the service More

Awesome. Alex was friendly and knowledgeable. He went above and beyond helping us. He did a great job helping us decide what vehicle would be right for us above and beyond helping us. He did a great job helping us decide what vehicle would be right for us More

I was very pleased with the salesman Mr Cisco and the financial manager! I was treated fairly and in a timely fashion! I would recommend Toyota Prime to my friends! Thank you Patricia Ladue financial manager! I was treated fairly and in a timely fashion! I would recommend Toyota Prime to my friends! Thank you Patricia Ladue More

Friendly and helpful Very friendly and helpful sales people. Busy place, lots of vehicles to choose from. Excited to pick up my new car! Rodrigo was super nice and helpful Very friendly and helpful sales people. Busy place, lots of vehicles to choose from. Excited to pick up my new car! Rodrigo was super nice and helpful. More

Unfair My fiance went here to see about another vehicle. We wanted to trade in her old car and they gave us the amount on kelly blue book however there was a My fiance went here to see about another vehicle. We wanted to trade in her old car and they gave us the amount on kelly blue book however there was a car she really wanted so they really looked at the car and gave her even more for her trade in. Then she decided she really didnt want that one because they were going to add a sun roof which was stupid so they found another vehicle at another prime and they would have it sent there. Well when the paperwork came out they gave her the low ball from kelly blue book not the more trade vaule! beware! we will never come back here and make sure everyone we have referred here as well do not come back! Also the gentleman she was going with never got back to her after she was diagnosed with cancer and told him she couldnt afford the monthly payments and asked if we could get the higher value for her car! he said he would get back to her never did!!! More