Koch Route 2 Toyota

I was having trouble with the front-end on my '96 Taurus. When I took it to Norm Wagner, they told me that I would need to have shocks, struts, swaybars, front-end alignment and wheel balance. The bill cam When I took it to Norm Wagner, they told me that I would need to have shocks, struts, swaybars, front-end alignment and wheel balance. The bill came to just over $800. It took them 3 days to get it back to me. I hadn't gotten 1/2 mile down the road, when I noticed the exact same problem. I immediately took it back and told them about it. It took them another 3 days of 'working on it' and they called me and told me I could pick it up. I barely got it off the lot and had the exact same original problem. I then took it to my local Midas shop and had them look at it. I explained to the owner what had happened and he told me that he used to work for Norm Wagner (as a mechanic) and had the same kind of experience with some warranty work on a car that he bought from them. After thoroughly inspecting my car, Midas determined that NOTHING had been done to my car and had probably not even been put on the lift. The mechanic showed me the ORIGINAL Ford OEM swaybars that were still on the car. I'd love to sue Norm Wagner and even file criminal charges, but going after a car dealership is like attacking a Panzer tank with a butcher knife. Bottom line: DON'T BUY FROM THESE THIEVES OR HAVE ANY "WORK" DONE! More

I contacted this dealership via the Internet and found the experience to be very easy to deal with. When I arrived to test drive the car everything was exactly like I was told it would be. No changed numb the experience to be very easy to deal with. When I arrived to test drive the car everything was exactly like I was told it would be. No changed numbers and the right car. I believe Mr. Hamel is the online manager. He was very knowledgeable about the car and met my requirements perfectly. I do strongly recommend him to friends.<br>When I went in to pick up my new Highlander I was introduced to Mr. Tom Burns who gave me a very in depth delivery of the car. He answered all of my questions and made sure I was comfortable before driving home.<br>I will buy my next Toyota from Rick. More

This was my third car purchased recently from this dealer. Worst buying experience of my life. I was shopping for a 4-wheel Drive SUV with Anti-Lock Brakes. I was presented a CARFAX report that imp dealer. Worst buying experience of my life. I was shopping for a 4-wheel Drive SUV with Anti-Lock Brakes. I was presented a CARFAX report that implied the vehicle I purchased had ABS. I also asked the sales manager, twice, if the car did indeed have ABS. I was told "Yes". Because it was Toyota Certified used, the purchase and sales agreement was not detailed as far as options. After nearly a month (the car still needs service for a "check engine" light), I called Toyota Corporate and found out the car does not have ABS. I filed a complaint with Toyota, and have been trying to resolve the issue without legal action, but was told by the dealership that because it's not in the purchase agreement, what I was told was not binding. I have filed further complaints with Toyota regarding this. Also, have been waiting over three weeks to have other service issue resolved. Part came in last week, but I was never called (Toyota corporate followed up on this for me, and found out the part came in over a week ago).<br><br>I can not recommend more strongly-- STAY AWAY FROM THIS DEALERSHIP!! They have been dishonest in other, smaller issues as well (touch-up paint services not rendered, brake light not working on "Certified" vehicle, etc.) I am currently pursuing other avenues to get resolution. I will be editing this later, should the dealership work with me on this issue. BUYER BEWARE-- Toyota is a great vehicle, but Norm Wagner Toyota is not trustworthy (from my experiences). Shop another Toyota dealer instead. More

Very knowledgable, kind and patient salesman. He was straight up with me and I appreciated it. No back and forth baloney. I gave him the numbers I was looking for and he did his best to meet my needs. straight up with me and I appreciated it. No back and forth baloney. I gave him the numbers I was looking for and he did his best to meet my needs. he made me feel comfortable and didn't have any shady undertones. I have been looking for a long time for the right car and have been to a number of different dealerships but Rick was different. He didn't have that sleezy salesman pitch. He showed me the cars I was interested in, answered my questions and let the cars sell themself. He was confident in the product, knew the product which gave me a sense of confidence in him. I bought two cars at the same time which I am sure helped but again... I would send family back to this dealer for future purchases. I would ask for Rick though... I can't speak for any other sales person. And NO I am not related to him just a consumer who believes good work should be recognized. I hope this helps someone out there... Best of luck in your car buying process. More