Koch Route 2 Toyota

I visited this dealship with full intentions of purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have mor purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have more information before making a decision as to which Tundra would be best for me. After Craig willingly answered my questions, we went inside and started on the process of "finding my truck" with the options I was looking for. He tried to pressure me to choose a different color to open up my options. I explained that I was spending a lot of money and I was not going to settle for less than what I wanted, and if I had to wait until something came along that met my requirements, that would be fine. Craig went off to speak to the manager to see what else he could do.He finally came back to his desk saying "the other manager" was able to find the exact truck with the options I was looking for, could I now give them a check for a deposit? When I asked to see the print out of the vehicle, I was told it was the same as the previous print out of the other truck(as he shoved it across his desk at me)but the color was different. After I wrote out the check, he brought Rafael over to meet me. Rafael then said he would be in touch on Tuesday to arrange posession of the vehicle and that he would only need 20 minutes of my time, then I would need to spend another 10- 15 minutes with Craig. On Tuesday, I called the dealership several times but Mr. Peters was not answering his page. I left a voicemail for him regarding another matter (confirmation of my faxed vehicle registration)and left my contact numbers.By 2 pm, and after not hearing from anyone at the dealership, I called and asked for someone in finance. The person I spoke to did not know anything about my truck but would direct my call to Rafael. When I reached Rafael, he told me he was still searching for my truck. I explained he must be mistaken because I had a receipt with Located written on the top of my invoice. Rafael said that could not be because he had been working on "Tundra's" all day, and he was puzzled when I spoke about the other manager that Craig had been refering to. I then told Rafael that since I was unable to reach Mr. Peters (Craig) and he had clearly lied about availabilty of having a truck that met my criteria and quiet frankly sold me a truck that did not exist, I was calling the bank to put a stop payment on my $5000.00 deposit. I have not heard from anyone at this dealership since that last phone call. I am a hard working woman and single parent, I will not do business with any business that misrepresents their product or service. I feel they tried to take advantage of me and that does not sit well with me! Buyer beware. More

I spent over 3 hours on Labor Day trying to buy a Toyota 4 runner My salesman,Michael, and i went back and forth about price and monthly payments ,finally with the approval of the MR. WAGNER we agreed on a 4 runner My salesman,Michael, and i went back and forth about price and monthly payments ,finally with the approval of the MR. WAGNER we agreed on a price and monthly payment. Finally we sat down to fill out the remaining paperwork with my wife and after the salesman let us sit for an hour while the salesmanager and MR WAGNER figured how he could come back with an explaination on why he mis communicated and mis read the information that was presented to him. First and foremost MR WAGNER, agreed to a specific price and said "make the deal" and the salesman actually congratulated me on my purchase. It all came down to an error on the salesman/sales manager and MR WAGNER behalf. I in no way was ever deceitful or holding back information on my payoff. It concerns me that when an Owner himself agrees to a price and then takes back that agreement , that the owner and his staff clearly lack professionalism,honesty,integrity for a mere difference of $1200.00. Thru my occupation i lease/purchase company vehicles and would not consider or reccommend a Norm Wagner Dealership. Peter Patno Lunenburg ma More

After spending almost two hours dealing with the Sales Manager "Miguel" I was so frustrated, I could scream. We kept going back and forth on the price, adding and subtracting "dealer added" features and Manager "Miguel" I was so frustrated, I could scream. We kept going back and forth on the price, adding and subtracting "dealer added" features and other options, I really didn't need. He finally made the statement that he didn’t think I wanted to buy a car and stormed away, leaving me with a surprised and embarrassed saleswoman. I just got up and left. I wound up paying about the same price for the exact same make & model from a Toyota dealer in Acton, MA the following week and have been very happy with the car. I’m glad that I didn’t buy from Wagner. I suspect the Service Department wouldn’t be much better than the Sales Department. More

I went to Norm Wagner to purchase a Toyota Camry. The sales person I dealt with was knowledgable however when it came time to negotitate Wagner would not give a fair price compared to other dealers in th sales person I dealt with was knowledgable however when it came time to negotitate Wagner would not give a fair price compared to other dealers in the area. His business model is "Name Your Price" however it's also "The Price Needs to Be Above This Amount". Norm himself came to introduce himself but only because he like hearing his own name. I would never recommend this dealer and I'd be certain to tell everyone so. More

I went to Norm Wagner as a second time car buyer. The initial salesman who worked with me (brian) was very nice but not very knowledgeable. I told him my price range and he was very honest and showed me initial salesman who worked with me (brian) was very nice but not very knowledgeable. I told him my price range and he was very honest and showed me the cars that were in my price range. While we were in the showroom talking about 4 salesguys came over and Raphael tried getting me to drive some ugly Scion well over waht I wanted to pay. When I said no he kept pressuring me going on and on about why I need to drive that car and how I'll want it after I drive it. I kept saying no until I finially had to ignore him. He wouldn't stop trying to get me to buy expenisive cars and kept putting down Brian and was making fun of him. They kept throwing out prices and cars at me and when I said no they acted as if I was a huge annoyance. at this point I should have left but I gave them the benefit of th doubt. They then gave me a price of a new Corrolla which I said I had to think about it....I had FOUR salesmen hovering over me, with pens and papers teling me taht I was stupid if I don't take this deal and that they were giving me the shirts off their backs and that they weren't making any money off of it. They then started pointing to their wrists saying I had to decide then or the deal was off....Being a young single mom who despereately needed a car, signed the papers which was the worst thing I could have done. I shouldn't have done it I admit but the pressure they exerted on me made me so intimidated I shut down. After I signed the paper I realized they didn't ask me to test drive the car...so I asked if I could and they said nob ecause they were closing...I was so mad about that but they said the next day I could bring it back if I didnt like it. So i went home and looked over the paperwork and realized that I paid $1000 over the sticker price (granted I owed 1000 on my old car...but I didn't not get the "deal" they talked about). I went back the next day explaining to Javier the GM how I was pressured and lied to but he said there was nothing they could do. I said how i didnt test drive the car and that I would say I didn't like it so I could return it but they told me "that was lying"....which is waht they all did to begin with. I do NOT recommend this place to anyone. Car salesmen live off commission yes. But they also have a responsibility of customer satisfaction and tneed to give the customer what they need, not random cars well over their budget. I've told many poeple about this place, and I will never recommend it or go back. More

Recently I went into Norm Wagner Toyota to purchase a vehicle. While the sales person was very knowlegable and professional, Mr Wagner refused to give me a price on a new Toyota, even after I had his sal vehicle. While the sales person was very knowlegable and professional, Mr Wagner refused to give me a price on a new Toyota, even after I had his sales team examine my trade. I phoned an appointment prior and had driven over a hundred miles to price out this new car, only to be turned away because I had mentioned to the salesman that I was going to "shop this car purchase" Who ever had the best price would get the sale. Instead I got beligerence. I was told that Mr. Wagner would not give me a price and I was to come back later after I got my lowest price elsewhere. He was so cowardly that Mr Wagner would not even come talk to me. He sent his lakey out to do his bidding. This dealership personafies the term "slimy car dealer". After speaking with a friend of mine. I learned that my experiences were not different from theirs. I then went to his local competitor (Acton Toyota) and was treated with respect. I purchased the vehicle from Acton Toyota and have been pleased with all aspects of their way of doing business. If you want to be treated poorly, Then Norm Wagner is your man. I look forward to seeing the "going out of business" signs on that building, but I supect that enough people will be bullied into a purchase with his low-life sales tactics. More

I too was accosted before I could get in the door by a salesman who could barely speak English. He used profanity to describe the weather despite the fact that I had a child with me. I asked to test dri salesman who could barely speak English. He used profanity to describe the weather despite the fact that I had a child with me. I asked to test drive a Yaris and said I wanted a certain type (without lots of options). He denied that such a type exists, though just that day on the internet I had read about it. I figured I'll test drive it here but buy it elsewhere. After the test drive he asked about it and I said twice I want to think about it. He asked what concerns I had and I mentioned their poor rating with Better Business Bureau and asked if they were going to clean up their act. He claimed to never have heard of the BBB! Then he said, "Well come inside and I'll get you a business card and a brochure." Stupid me, in I went and after a wait he came out with no brochure, no business card, but with his manager, who also could barely speak English. The manager tried to browbeat me and said I shouldn't have wasted their time coming into the dealership if I were not prepared to buy a car that same day. I left after retrieving my personal information sheet from the head manager who sits in a tower looking down on all the salespeople - very boiler room type atmosphere. While it is unlikely given their reputation that I would have purchased a car from this dealership, they would have gotten the service business since they are the only dealership near where I live, but they lost that too. I would never set foot on their slimy premises again nor will I buy a Toyota as long as I live in this geographical area. More

I ordered a brand-new 2007 Camry in April 2006; I had to wait until July for the exact model that I wanted (4-cyl XL w/leather, etc). I think they have cleaned up their act, as I have no complaints. All th wait until July for the exact model that I wanted (4-cyl XL w/leather, etc). I think they have cleaned up their act, as I have no complaints. All the employees were friendly, I was greeted promptly, my salesman was courteous and kept me informed during my wait (he also called me a couple of times to offer other models/colors that became available, which I declined). Since it was a brand-new model and hard to get, there was not a lot of room on price, however. When I went into check the new car it was pouring rain and a salesman ran out with an umbrella. They pulled my new car into the showroom so I could check it over. The new service center is excellent - you drive inside to drop off/pick up. I have been in twice since July - once for the 5K check which took barely 60 minutes, and again recently to put on snow tires, which was very fast - I barely had time to drink my free coffee. The car has been without a single defect for 7,500 miles. More

I felt like I needed to shower as soon as I left this place. It had a very slimy feeling to it. Specifically, the problems I had were: 1) Sales staff uninformed. They did not realize that the Matr place. It had a very slimy feeling to it. Specifically, the problems I had were: 1) Sales staff uninformed. They did not realize that the Matrix had discontinued the support for 4 wheel drive in the 2007 model. 2) Sales staff tried to redirect me to cars that were on the lot, rather than what I wanted. I was a accosted by a used car salesman before I could even get in the door. 3) Sales staff was misleading. I said I wanted a car that would get up the steep driveway. They said traction control would help with that. Then, the sales guy says that the traction control will not help, once he finds out he can't get a Camry SE with traction control. So which is it, buddy? 4) I asked for a Camry SE with VSC and TRAC. They said that you can't get one that way. Yet other dealers say they can? Why would that be? I felt they wanted to sell me something, anything, but not necessarily get the right car for me. 5) He gave me a terrible price ($1,000 more than another dealer). I asked him it if was the best that he could do. He said, yes, he can't go lower. I said, "So if I get a lower quote, I shouldn't even come back, because this is your lowest price". Salesman said, "No, come back, we'll give you a better price". So which is it? More

I have terrible credit. They treated me with the utmost respect. They explained everything to me. They made sure to find me a car that was within my budget. I didn't necessarly get the car I wanted. I respect. They explained everything to me. They made sure to find me a car that was within my budget. I didn't necessarly get the car I wanted. I got a 2004 ford taurus. I wanted a toyota but it just wasn't in my budget for now. They told me how to fix my credit and get the car I wanted in 6 months. They were the best dealer I have ever dealt with. Ok update. They lied to me. They told me I was approved and then just keep playing around. I tried to call Arian in finance and he would never call me back. The only person I could get to call me back was Juilianna the sales person. I have waited two weeks for a car that I thought was already mine. They have been just playing with my mind for two weeks. Also , when they couldn't get me approved through toyota finance, they submitted my credit to 30 different banks ruining my credit for a very long time. Please disregard my earlier review and don't walk, run away from this dealership. More