Koch Route 2 Toyota

Ok so norm wagner has a horrible reputation. Let me tell you about my story with them. I bought my car about 11 months ago and by the way I got xxxxx. they suckered me into the biggest lie they could...all you about my story with them. I bought my car about 11 months ago and by the way I got xxxxx. they suckered me into the biggest lie they could...all about pure pricing and this and that, i bought a 2008 brand new scion tc pretty much fully loaded. my car about 5 months later had some issues that needed to be resolved and so I brought it to the dealership i bought the car from...they half-assed fixed my car, and i knew it was not running right...not to mention the 2 and a half week process it was to fix my car... I recently just brought my car back into the service for the same problem because they failed to fix it right the first time, now it is going on another two weeks without my car....everytime i call and check up no one can give me a stright answere, and i always get promises to get calls back and yet i never do, its getting to the point where i am about to try and take some legal actions againgst norm wagner...and by the way it wouldnt be the first time he has been sued for some sketchy stuff. My advice to you guys is to stay away from the nightmare dealership.. I would recomened Acton Toyota for your service and or purchase of a new toyota More

I just wanted to say that I bought a brand new Toyota From Roger Hanks at Norm Wagner Toyota last January. It was the best car purchase that I have ever done in my life. Roger knew everything that I need From Roger Hanks at Norm Wagner Toyota last January. It was the best car purchase that I have ever done in my life. Roger knew everything that I needed to know. I am a man who has bought about 15 new cars for me, my wife and my family. I was very impressed on how Roger was the nicest salesman that we have ever met. I usually get the best price by shopping around, but decided to buy on the spot as Roger really was on top of everything. I have never laughed so much. We also had Arian Bane who did the financing who was also great to deal with. But here is the problem. I went back a few weeks ago and walked in to ask for Roger. My wife was ready tom trade in her car now. The salesman said that Roger was not there. That was it.....He was not there. The salesman said that he would be able to help me though. I asked the salesman if Roger would be in tomorrow and he said that he was on vacation for a week. I was sad and thought that I would check out a few few vehicles with my wife. As I went out to get my wife's registration for her trade, I found Roger's business card in the glove compartment. So I opened my cell phone and gave his cell a call. I was shocked to find out that Roger had left Norm Wagner's and was not selling cars anymore. He had been hired as a service writer in Lunenburg. He was not on vacation!!!!! We were lied to!!!! Roger said to just go to see Norm, Javier, Raphael or Luke and let them know what just happened. I wrote these name down because I was going to do this. He urged us to still buy a car from Norm Wagner's because they were the best Toyota Dealership around and he had left them under good terms because he wanted to become a service writer and they just did not have an opening at that time. He said that he did not recognize the salesman name, so he might be new. We did not go back in as I felt that nothing could cover the lie that was told to me. We still have not bought a new car and Roger cared enough to call me back and said that he would set up the Salesman for me if I will just go back to them. I just wanted to say that I think that we will as Roger believes that this new salesman should have just said that he did not know who he was. He also said that this is not how salesman are taught there to sell cars. This is all about trust. It is too bad that I have to learn it with another salesman all over again. If a salesman does not know the right answer, he should have found it out before he opened his mouth!!!!!!!!!! More

Well, we fell for the free oil change for life scam at Norm Wagner. When signing all the paperwork for her new car, the free oil change form came up. It was given to my wife and the Salesman said "this Norm Wagner. When signing all the paperwork for her new car, the free oil change form came up. It was given to my wife and the Salesman said "this is the form for your free oil changes." She signed it - we should have read the find print. The free oil changes are only provided if you purchase a ridiculously over-priced maintenance service every 5,000 miles! False advertising! Misleading! Listen, they had ads all over the place about these free oil changes for life, did anyone know that you had to pay for their complete service to get it? No way, that was never stated, and you only find out when you try to take advantage of the oil change, unless you catch it during the paperwork process. This is a underhanded and deceiving way to get car sales, this dealer cannot be trusted. More

I went in looking to purchase a new corolla 09 model. Test drove an S model, when I wanted an XRS model (no XRS' were at the dealership at the time and it would have been 3 weeks to get one). Liked the c Test drove an S model, when I wanted an XRS model (no XRS' were at the dealership at the time and it would have been 3 weeks to get one). Liked the car and decided to talk numbers. First off salesman shows me the brochure of the vehicle and all the available options (mind you I had been doing research for two days and knew of every available option so I told the salesman what I wanted and which options I didn't want as I had no use for them.)The salesman comes back and says, the car only comes one way and that's it there are no options on this model. I said that can't be if you go to Toyota's website they list all available options and inform you of what is specifically available on the XRS as standard equipment. He then goes back to find Raphael who says no, the car is only available one way and they don't do "options" they don't just build one car differently, they all have those options as standard equipment. With all those options the cars cost was a little over $23,000. Way more than I was looking to spend and way more than Toyota's MSRP on their site of a standard XRS of $18K. I decided let's leave it at that for now I might be able to lower the cost later with negotiations. But oh was I wrong!!! I was trading in a vehicle and book value on the car (which is only 2 years old), according to Kelly Blue Book's website started at 9k for good condition. So out comes the salesman with an offer for 7k (when no one ever even looked at the car!!). Appalled at that I said no I want at least 10K the car it has lower than average miles and is in brand new condition with no mechanical flaws and or body damage and has never seen winter. Salesman says no they can't and won't give you that I said, you haven't even moved and you're saying they won't. He decided to move and came back with 7,500 as a today only special! I said, no you have to be kidding me car is worth more than that and if I trade it you will put it on the lot for 16k or more. He says no, but regardless would you take the car?? I said maybe if you lower the cost of the car. He says, you are buying a top of the line XRS with all the options (which are "standard" according to Raphael) we can't lower the cost. So now I'm looking at a car for around 26-27K with interest and my payment will be around $400-500 or more a month FOR A COROLLA! I told the salesman, no thanks if I wanted to pay that much for a car I'd buy a Lexus. Thanks but no thanks. He said, but you aren't going to get a "DEAL" like this anywhere else. I then informed him I had been looking online at other dealerships about the same vehicle and had seen the same car, same options for 19K-21K and that I would definitely be going elsewhere. More

Please do not fall for the "Free Oil Change for Life" program offered by this dealership. The fine print states that the oil change is free only if you pay (sometimes a lot of money) for the scheduled ma program offered by this dealership. The fine print states that the oil change is free only if you pay (sometimes a lot of money) for the scheduled maintenace which is conveniently scheduled every 5000 miles. If you choose not to do (pay) the service you must pay for the oil change. More

My experience with this dealers service dept was a nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did not request! Then there is the waiting game. I was told an hour. It was almost 2 hours. But what really got me upset was that a woman came in 30 minutes after me for an oil change and hers was done before mine. The usually wash your car as courtesy but they didn't this time. The service advisor was not friendly, in fact, when I said I didn't want any other service, he was almost arrogant. I guess I will be bringing my car to a different shop. There are plenty to choose from and they don't charge as much as the dealer. More

I was in the market for a Suburu and I stopped at Norm Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and find out. He then proceeds to try to sell me a Ford! It wasn't until his manager came over to ask me why I wasn't interested in the ford, that the suburu suddenly came into "my price range". Then they pressured me on why I wouldn't buy the car "today" and I told them I would have to have my mechanic look at it first. The manager said that this would be fine but that the salesman would have to go with me to the mechanics because mechanics "do things" to the cars. All in all it was THE WORST experience I have ever had at a car dealership, and I would not recommend this dealership to anyone. Buyer beware!!! More

I went to this dealership ready to purchase a Corolla. As soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars, another customer came along looking at more expensive cars - Craig dropped me like a hot potato. I thought maybe I just caught Craig on a bad day, so I decided to give him a second chance. But on my second trip, I got the exact same service from Craig - as soon as someone else came along looking at a more expensive vehicle, Craig hurried off to help them and abandoned us. This dealership is practically in my back yard, so it was hard to imagine going somewhere else. But I eventually went to ActonToyota.com, and was thrilled with the service there. More

I was very happy with my buying experience at Norm Wagner Toyota. I told Luke exactly what I wanted, how much I wanted for my car and what I expected to pay for a 2008 Corolla with the options I was interes Toyota. I told Luke exactly what I wanted, how much I wanted for my car and what I expected to pay for a 2008 Corolla with the options I was interested in. I was pleased with the price. He exceeded my expectations and was very easy to do business with. He knew his product and didn't try to talk me into things I wasn't interested in. The car was ready on the date promised. I had mud guard installed on the car while we were processing my paper work. Raphael called me about a week after the sale to tell me that he found the car that I was looking for in New York. He expected it to arrive by the 15th and that is exactly what happened. Tom took me on a tour of the dealership and went over the Corolla with me. He was very helpful, making certain that the car was delivered to me with all the options promised. I hate buying cars but I have to say that this experience was a pleasant one. I will go back to Luke for my future car needs. He was wonderful! Everyone I dealt with was courteous and friendly. More

I would not recommend this dealer. I was willing to give them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Ac them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Acton and Norm Wagner. Norm Wagner said that there was no way that Boch could sell be the Camry for that price. After I done business with Boch, that dealer sent me a rude e-mail. I would suggest to anyone to go visit Boch in Norwood. There are an hour from Norm Wagner but they are well worth with. Great price, customer service, etc... Come on down....)! More