Koch Route 2 Toyota
Lancaster, MA
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384 Reviews of Koch Route 2 Toyota
Alex and Luke were great to work with. They were very helpful, yet not pushy, in finding me the car I was looking for at a price that I was willing to pay. Even after the car was delivered, Alex was hap helpful, yet not pushy, in finding me the car I was looking for at a price that I was willing to pay. Even after the car was delivered, Alex was happy to help with any questions regarding the new vehicle. More
Friendly approach exhibited by the sales team. Ben was welcoming, warm, and listened carefully to understand what we need. He genuinely offered options and patiently shuttled back and forth to pick a vehi welcoming, warm, and listened carefully to understand what we need. He genuinely offered options and patiently shuttled back and forth to pick a vehicle for test drives. Realized that Ben was resettled as a refugee a decade back in the US. What a success story! He is an asset to the company. You should be careful of not loosing him. He has positive energy, constructive attitude to work, and passion to make a difference. People like him are a rare find in this neocapitalist world. More
Exceptional care for my vehicle in a comfy environment. James explained clearly what my inspection revealed, and what repairs were recommended. Excellent experience as always. James explained clearly what my inspection revealed, and what repairs were recommended. Excellent experience as always. More
This dealership has seen me through 2 cars now. When my 2012 Corolla was totaled by mice, they worked with me to get a new Corolla, I always have a good service experience here 2012 Corolla was totaled by mice, they worked with me to get a new Corolla, I always have a good service experience here More
Excellent service by the salesperson, Nathan Roseberry! Have purchased several vehicles from that dealership and always happy with the outcome! Great service and positive experience from both sales and serv Have purchased several vehicles from that dealership and always happy with the outcome! Great service and positive experience from both sales and service departments. Thank you! More
A salesperson “promised” that she will send me a $100 referral fee after I referred a friend of mine buy a new vehicle from them. Never received the check. Liar. They did pick up call’s anymore. You sure referral fee after I referred a friend of mine buy a new vehicle from them. Never received the check. Liar. They did pick up call’s anymore. You sure will lose many potential customers. Will NOT recommend this dealer! More
I am very pleased with this dealership because of the professionalism and courteous treatment of prospective customers. Buying a vehicle is a big expense and prime helps ease concerns with their knowle professionalism and courteous treatment of prospective customers. Buying a vehicle is a big expense and prime helps ease concerns with their knowledgable staff. More
Great dealership. Superb service department. Purchased my first Camry in 2012 and never had a problem with it until today when I noticed the car shuttered under low acceleration. I took it to Prime immed my first Camry in 2012 and never had a problem with it until today when I noticed the car shuttered under low acceleration. I took it to Prime immediately for service. They diagnosed the problem correctly the first time. The repair took no time at all, and I was delighted to find the repair was covered under an extended warranty. I will definitely return to this dealership for my next purchase or service. More