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Koch Route 2 Toyota

Lancaster, MA

2.1
384 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

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384 Reviews of Koch Route 2 Toyota

January 05, 2020

Alex and Luke were great to work with. They were very helpful, yet not pushy, in finding me the car I was looking for at a price that I was willing to pay. Even after the car was delivered, Alex was hap More

by jtriolo
Recommend Dealer
Yes
Employees Worked With
Alex Tanger, Luke
Jan 06, 2020 -

Koch Route 2 Toyota responded

It's wonderful to hear that Luke and Alex have provided helpful service, even after your purchase. We hope that you absolutely love your new car! Thank you for shopping with us at Prime Toyota Route 2.

January 03, 2020

Friendly approach exhibited by the sales team. Ben was welcoming, warm, and listened carefully to understand what we need. He genuinely offered options and patiently shuttled back and forth to pick a vehi More

by Mukesh Baral
Recommend Dealer
Yes
Employees Worked With
Ben
Jan 06, 2020 -

Koch Route 2 Toyota responded

Mukesh - There is nothing we love more than hearing kind words about our wonderful team! It's so great to read about your experience working with Ben to get into your new vehicle. We are so glad that his positive energy helped make your buying process such a success. Thank you from all of us at Prime Toyota Route 2!

December 26, 2019

Excellent customer service. The wait time for my vehicle wasn’t long at all. I will gladly return to route 2 prime Toyota in the future. More

by Danielle
Recommend Dealer
Yes
Employees Worked With
James Breitenwischer
Dec 27, 2019 -

Koch Route 2 Toyota responded

Danielle, thank you for the 5-star review! We are pleased to hear that we provided the high level of customer service we pride ourselves on at Prime Toyota Route 2. We look forward to your next visit!

December 20, 2019

The employee who serviced my truck was friendly and professional. The cafe area was awesome and I will be bringing my vehicle back to you More

by chopmanrg59
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Dec 20, 2019 -

Koch Route 2 Toyota responded

Thank you for the five-stars! We are so glad to hear that you're satisfied with our service and facilities. We can't wait to assist you next time at Prime Toyota Route 2!

December 20, 2019

Exceptional care for my vehicle in a comfy environment. James explained clearly what my inspection revealed, and what repairs were recommended. Excellent experience as always. More

by kermotep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Breitenwischer
Dec 20, 2019 -

Koch Route 2 Toyota responded

Thank you for the review! Providing our customers with knowledgeable and helpful service is what we strive to do here at Prime Toyota Route 2, and we are happy to hear that we hit the mark. We will be sure to let James know that you appreciate his help!

December 14, 2019

This dealership has seen me through 2 cars now. When my 2012 Corolla was totaled by mice, they worked with me to get a new Corolla, I always have a good service experience here More

by Babs
Recommend Dealer
Yes
Employees Worked With
William Oben
Dec 16, 2019 -

Koch Route 2 Toyota responded

Thank you for the kind review! We couldn't be more grateful to have you as a regular customer here at Prime Toyota Route 2. We are looking forward to working with you and your Corolla for years to come!

December 06, 2019

Excellent service by the salesperson, Nathan Roseberry! Have purchased several vehicles from that dealership and always happy with the outcome! Great service and positive experience from both sales and serv More

by p8jbailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Roseberry
Dec 06, 2019 -

Koch Route 2 Toyota responded

Thank you for the 5 stars! We are so happy to hear that you always have a positive experience with us here at Prime Toyota Route 2. We are looking forward to working with you again!

December 06, 2019

A salesperson “promised” that she will send me a $100 referral fee after I referred a friend of mine buy a new vehicle from them. Never received the check. Liar. They did pick up call’s anymore. You sure More

by Guawa3
Recommend Dealer
No
Employees Worked With
Viviani
Dec 06, 2019 -

Koch Route 2 Toyota responded

I'm so sorry for the delay in your referral check as well as the trouble you've had getting in touch with our team. We certainly want to thank you for recommending our services to your friend, but I can't locate your contact information based on this review. Would you please call me when you get the chance? Thank you, Luke Brown - General Sales Manager - (978) 353-1706

November 30, 2019

I am very pleased with this dealership because of the professionalism and courteous treatment of prospective customers. Buying a vehicle is a big expense and prime helps ease concerns with their knowle More

by Lmmello1
Recommend Dealer
Yes
Employees Worked With
Jermaine Phillips and Hitesh Patel
Dec 02, 2019 -

Koch Route 2 Toyota responded

We are so glad to hear that you received professional and courteous care from our team. Thank you for trusting us with your purchase! We hope to see you again at Prime Toyota Route 2 for your first oil change.

November 23, 2019

Great dealership. Superb service department. Purchased my first Camry in 2012 and never had a problem with it until today when I noticed the car shuttered under low acceleration. I took it to Prime immed More

by Greatful_customer
Recommend Dealer
Yes
Employees Worked With
Luke, Adam, Ben
Nov 25, 2019 -

Koch Route 2 Toyota responded

We love to hear that our team could get your Toyota Camry in for repairs and address the problem quickly. Thanks so much for the wonderful review! We look forward to working with you in the future, whether for your auto service or purchasing needs.

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