Koch Route 2 Toyota

My husband and I took a lot of time researching a particular vehicle, and knew about how much we wanted to spend and how much we could spend. We picked out a vehicle that’s price should have matched particular vehicle, and knew about how much we wanted to spend and how much we could spend. We picked out a vehicle that’s price should have matched our expectations but the “deals” that came back to us from the Manager were no where in our ballpark. We discussed before we even took a test drive what our intentions were, and what payments we would be willing to make. Then after all of the work for our sales person (Who was wonderful) and our time invested, the Manager wouldn’t budge on his side at all unless we were willing to drop thousands of dollars on a lease, and even after that it still wasn’t “enough” from our side. The numbers we were given didn’t even make sense compared to other vehicles we have been researching. While we understand the need for profit, I also understand that there could have very well been a happy medium where the dealership makes money and the customer is happy. The manager also made unnecessary comments such as “If the car isn’t worth it then you must not want it”, when in fact we were interested in putting money down and buying today. His tactics were apparent, and we will continue our search elsewhere. More

The employees at Prime Toyota & their prompt, efficient service make this dealership stand out. Mark Messier is friendly, efficient & does an excellent job! Thanks to Paula too, for the van ride to work. S service make this dealership stand out. Mark Messier is friendly, efficient & does an excellent job! Thanks to Paula too, for the van ride to work. Service extraordinaire! More

Sales rep and business manager were super helpful and got us in and very quickly! They were friendly and worked with us towards a reasonable price. us in and very quickly! They were friendly and worked with us towards a reasonable price. More

30,000 mile check-up Everything completed and updated on future needs. Waiting time was what was given. Clean wait area, and choices, and person working snack are, very Everything completed and updated on future needs. Waiting time was what was given. Clean wait area, and choices, and person working snack are, very congenial. More

Service appointment went great. Even fixed my tire which had a nail in it ( which I wasn't aware of). Very easy to deal with. Thank you! had a nail in it ( which I wasn't aware of). Very easy to deal with. Thank you! More

Jermaine is awesome to work with! Everyone is professional & pleasant at Prime. ! I would go back & recommend to my friends & family. Thanks so much Tabitha professional & pleasant at Prime. ! I would go back & recommend to my friends & family. Thanks so much Tabitha More

Went to prime Toyota just to look into getting a car walked in and about a minute later saw Jenny Gray called her over to ask her a couple questions 2 hrs later me and the wife left with the car she wan walked in and about a minute later saw Jenny Gray called her over to ask her a couple questions 2 hrs later me and the wife left with the car she wanted. Jenny and Elmo made the whole deal so easy and laid back. The atmosphere there was great and will be going back again. Jenny and Elmo thanks again and also to the rest of the team at Prime Toyota thank you. More

Very nice and friendly throughout the process. Very pleased with the services provided and had cargax and other information readily available upon walking in to view the vehicle. pleased with the services provided and had cargax and other information readily available upon walking in to view the vehicle. More

Fast service, helpful and polite on the phone and in person. Was able to get a same day appointment at a time that was convenient for me person. Was able to get a same day appointment at a time that was convenient for me More

Prompt and efficient service as always by the service department. Jim takes personal interest in his customers and is incredibly accommodating to his customers needs. department. Jim takes personal interest in his customers and is incredibly accommodating to his customers needs. More