Koch Route 2 Toyota

Great service provided despite not closing on a deal. Salesman was very attentive and promptly responded to inquiries. Unfortunately we were not able to close on a deal. Salesman was very attentive and promptly responded to inquiries. Unfortunately we were not able to close on a deal. More

Terrible service department. I went in for an oil change with a scheduled appointment. Right away the man asked if I wanted a tire rotation. I said “I don’t think so” he continued “you want your car ready f with a scheduled appointment. Right away the man asked if I wanted a tire rotation. I said “I don’t think so” he continued “you want your car ready for winter right? It’s a good idea for winter.” So I said sure? Then he pointed out my sticker was 5 days past due. “Let’s do that. Get your registration out.” Okay. Then I left my vehicle and went to the waiting area. During my TWO HOUR wait a sales employee was SCREAMING at DCU credit union for not allowing him to change his past word. This went on for over a half hour. He continued to yell into his AirPods demanding to speak to a manger, until he got a manager. Back to my car...during my wait the man I was working with came in and said I had three bulbs that needed to be changed ..."in order to get a sticker". Feeling like I was in a pinch and was already waiting for the sticker, I uncomfortably agreed. After waiting some more I went out to check on my car. I was told it hadn’t even gone into the bay for a sticker. Disappointed, I went back into the waiting room for another HALF HOUR then went back out to check on the vehicle again, since it was after 5pm! I told the man I was working with that it was getting late and I had to get home to my family. He said my car could NOT get a sticker, because it had a crack in the tail light. You can imagine how I felt after waiting so long under the impression that I was going to get a sticker since I agreed to changed the 3 bulbs and he gave no other indication an hour and a half ago it had anything else wrong with it. I told him at this point I need to get home to my family and he said let’s check you out. **I will also add that I will be calling the Better Business Bureau since this corporate company didn’t have any Covid preventive procedures in place. They wore masks but that’s it. My car reeked of oil, there were no mats put down and they drove my car back to me without wiping the steering wheel or any other part of the car.** As you can imagine I was dreading the bill because I only planned to come in for an oil change. The bill was around $130 and that was with a coupon. The bulbs my husband could’ve replaced cost $2.99 a piece and $60 in labor. By the end of this whole experience I was pretty emotional and when I was leaving the man I was working with said in the most condescending way "don’t get into an accident". My time was valuable I went in for a scheduled appointment and stayed more than two hours in an uncomfortable environment. ***I did reach out to the service manager Paul and discussed with him my experience on Tuesday evening. He listened and justified everything the service department did as well as sharing that the sales associate I heard yelling, may not have been a sales associate. Even tho I explained that he was sitting at a desk in a cubicle with a computer. I stressed to him that companies need this feedback so they can improve. He did not comment on the lack of Covid preventative procedures and when I said I’m surprise you’re willing to lose a customer over this experience he said "I don’t know what you want me to do to earn your business back". He offered pick up and delivery. Bottom line: I would stress to stay far away from this service department. In my opinion it was dishonorable and pushy. They took advantage of the situation and then never followed through. I will add the car did get a sticker elsewhere. I will not be returning to this business. More

First purchase at Prime in Lancaster. I had a rockstar of a sales team! Showroom was very clean. Service was professional and friendly. I will return for future purchases! of a sales team! Showroom was very clean. Service was professional and friendly. I will return for future purchases! More

Our 7th purchase with Prime Rt 2 and the service, just like their name was Prime!! Sells man Walter Aguilar feels like family and to top it of handling our financing with Hasham Bhatty. Done deal! Loyal like their name was Prime!! Sells man Walter Aguilar feels like family and to top it of handling our financing with Hasham Bhatty. Done deal! Loyal and satisfied customer. More

We just completed our 4th transaction at Prime Toyota. We have always had the greatest experiences so we keep going back. This latest time was no exception. We were kept in the loop with each part of o We have always had the greatest experiences so we keep going back. This latest time was no exception. We were kept in the loop with each part of our purchase and by the time we entered the finance office, we were laughing and joking like we were old friends—which, let’s face it, we definitely needed after 2020. We would highly recommend Mrs. Debbie, Mr. Bhatty, and Prime Toyota for any and all your automotive purchasing needs. Thank you both for making 2020 a little brighter for us! More

I scheduled an appointment for a recall for premature frame rust for my 2015 Tacoma. The first appointment was greeted by a gentleman telling me the spray pump was malfunctioned and that I'd have to res frame rust for my 2015 Tacoma. The first appointment was greeted by a gentleman telling me the spray pump was malfunctioned and that I'd have to reschedule for the following week. As gentleman stated the pump to apply spray was down for a few days. No advance call or apology for waste of time given. Following appointment one week later. Leave my truck on service row. Miserable Jim ask out loud "whose old Tacoma is this". It happened to be my 5 year old Tacoma purchased from Prime. Had run in's with Miserable Jim before and as soon as my free service agreement had expired I decided to get service elsewhere because of Raincloud Jim! Instead of any humility and acknowledging the fact that I'm taking time off work because the product you rep has constant issues with their frames, you insult a 5 year old vehicle purchased at your dealership. Followed with admonishing another customer for inquiring if a certain repair was covered under the Toyota guarantee in front of the whole garage and customers present. I think your outfit is unprofessional to put it mildly! Especially you Rude Jim! Don't know what is more surprising: You getting hired to work with the public or that the registry didn't get you to work for them. More

This is my third leased car from Prime Toyota. They are awesome with service and when deciding on a new car. I’ll be getting my next car there when this lease is up awesome with service and when deciding on a new car. I’ll be getting my next car there when this lease is up More

The Service department was great. My one complaint is The Service department was great. My one complaint is the cashier dept. They must wear a mask when anyone walks into the office. This is not an opti The Service department was great. My one complaint is the cashier dept. They must wear a mask when anyone walks into the office. This is not an option. They were annoyed that I was not comfortable approaching them without a mask. How dumb. More

Everyone was great. No pressure on buying. Wait time was long, but in these times that’s to be expected . I left with a new car! long, but in these times that’s to be expected . I left with a new car! More

Good Service, Friendly people, Clean place, I always get explained which service my car need . Buen servicio, personal amable, un lugar muy limpio , siempre me explican que clase de servicio mi carro neces explained which service my car need . Buen servicio, personal amable, un lugar muy limpio , siempre me explican que clase de servicio mi carro necesita. More