Koch Route 2 Toyota

This was a great exsperience This was my first vehicle purchase and wow these people are great especially Shane Tate, he's a great salesman thank you so very much. This was my first vehicle purchase and wow these people are great especially Shane Tate, he's a great salesman thank you so very much. More

Awesome Prime Toyota of Lancaster A great experience. I visited three (3) Toyota dealership's and found Prime to give me the best value for my trade. Great place. Awesome! A great experience. I visited three (3) Toyota dealership's and found Prime to give me the best value for my trade. Great place. Awesome! More

EXCELLENT SERVICE J ERMAINE PHILLIPS WAS GREAT MADE FIRST TIME BUYING A NEW TOYOTA EASY, GREAT CUSTOMER SERVICE WITH NO PRESSURE. HE SHOULD BE RATED AT 100% J ERMAINE PHILLIPS WAS GREAT MADE FIRST TIME BUYING A NEW TOYOTA EASY, GREAT CUSTOMER SERVICE WITH NO PRESSURE. HE SHOULD BE RATED AT 100% More

Excellent customer service with no pressure! Buying a new car always has me anxious about getting the best price and the haggling one encounters. Prime Toyota, Louis Rylant and his staff put al Buying a new car always has me anxious about getting the best price and the haggling one encounters. Prime Toyota, Louis Rylant and his staff put all that to rest. I was greeted and not jumped on by one of his sales Professionals Andrew. Right off the bat they explained that I would get the best price via Edmunds research, and a fair trade value as well, without the usual painful encounters. I ended up with a new Corolla at a great price and was treated very well by all the staff. Special Thanks to Mr. Rylant , Andrew and Gene in Finance for a great experience! See you next time, and keep up the good work!! More

Horrendous I went to the dealership to possibly buy a new vehicle, a Toyots Corolla. Upon walking around the exterior of the dealership I was approached by a cou I went to the dealership to possibly buy a new vehicle, a Toyots Corolla. Upon walking around the exterior of the dealership I was approached by a couple sales people. I was just looking around and told them that I wasn't looking to go inside or test drive. I felt very pressured to go inside and this is not what I wanted. I knew that I wouldn't be buying from here but I asked for the Managers name to contact him afterwards. I was given the name Louis Rylant. I was going to give him a call to potentially gain my business untilI I googled his name. I was in complete disbelief to learn that the Head Manager of the store is a "fraud". That alone deterred me away from conducting any business with this store. More

100% Satisfaction Came in looking for a new toyota. I wasnt sure on what I wanted, but the staff at Prime was more than accommodating. Shad was able to answer all my Came in looking for a new toyota. I wasnt sure on what I wanted, but the staff at Prime was more than accommodating. Shad was able to answer all my questions and help me narrow down the best car for my needs and budget. Will definitly reccomend to friends and family & come back in the future. More

Great service! I go back to this dealership because shahid is great to work with! This is my third car from him/Toyota. Fantastic service and I will continue to be a I go back to this dealership because shahid is great to work with! This is my third car from him/Toyota. Fantastic service and I will continue to be a loyal customer there. More

Excellent Customer Service I recently moved onto a steep hill and needed something with four wheel drive in anticipation of the coming winter. Knowing I was still upside down on I recently moved onto a steep hill and needed something with four wheel drive in anticipation of the coming winter. Knowing I was still upside down on a previous car loan I tentatively went to Prime, only to see what they would say. Shahid and his team went above and beyond my expectations, contacting multiple banks just before closing to make sure I could leave with the truck I was eyeing. In the end, I got the truck I wanted and left happy and confident I got a great price. More

Quick fast and easy Me and my girlfriend went in to lease a new rav 4 and these two gentlemen where up front with everything and made no unrealistic promises. I would rec Me and my girlfriend went in to lease a new rav 4 and these two gentlemen where up front with everything and made no unrealistic promises. I would recommend anyone took buy from prime and work with them. More

Waste of time These people provide the worst customer service experience anyone could imagine. They literally chased me out of their dealership with their poor neg These people provide the worst customer service experience anyone could imagine. They literally chased me out of their dealership with their poor negotiating skills. I would never set foot in this place again. I had to go buy my Sienna from someone else. I'm really glad I did...... More