Koch Route 2 Toyota

very friendly n helpfull staff I came in with my old camry and asked them if they could help me get into a newer version of the camry, they went above n beyond the call of duty to g I came in with my old camry and asked them if they could help me get into a newer version of the camry, they went above n beyond the call of duty to get me into a camry i wanted at a great price. very satisfied with their service@!!! More

Regular service 30,000 miles They were good and quick . I have never had an issue with the service here. They say it’s going to so much $$ and time and it is. They were good and quick . I have never had an issue with the service here. They say it’s going to so much $$ and time and it is. More

dealership review This was the first time I brought my truck in for service. Made the appointment the day before when I arrived Truck was taken in immediately service This was the first time I brought my truck in for service. Made the appointment the day before when I arrived Truck was taken in immediately service manager said it would take about an hour took exactly an hour very pleased. Service manager reminded me that it was still under warranty and because of that the 20,000 mile service grease oil and tire rotation was at no charge that made me happy. Regards, David Riley More

Excellent customer experience I had one of the best car buying experience in my life. The sales specialist who worked with me was very knowledgeable and the whole deal making was a I had one of the best car buying experience in my life. The sales specialist who worked with me was very knowledgeable and the whole deal making was a pleasant experience. In addition the showroom consisted of all amenities and I could finish my personal work in an adaptable environment. The sales specialist went over and above to help us get the title by coordinating with insurance company and DMV and invariably ensured we were comfortable throughout. A great place to shop for a car. More

Service Everyone is always polite and friendly. Willing to help in what ever way needed. Waiting area is comfortable and clean. Coffee is available and alwa Everyone is always polite and friendly. Willing to help in what ever way needed. Waiting area is comfortable and clean. Coffee is available and always fresh! More

Perfect! I’ll keep it short. Prime Toyota is exactly what they say... PRIME! The customer service, financial service, everything was amazing! I was about to gi I’ll keep it short. Prime Toyota is exactly what they say... PRIME! The customer service, financial service, everything was amazing! I was about to give up on my search for a new vehicle, finding that my trade and credit just weren’t what I thought they were. The hours and days spent searching for what seemed like an endless battle. Nick and Ben gave me the breath of fresh air that I needed to reenergize and make the expience exciting again, rather than stressful. Not going to lie I cried at one point. Nick was amazing! He went beyond the extra mile and I treated me like an individual person. Not a sales number. I can confidently say that I’m happy with my price and even happy with the team that I know I have behind. Two days after I realized I hadn’t gotten something from the vehicle I had traded. They were quick to respond and able to assist in getting me what I needed. I can assure you that if you go to prime Toyota that you’re service will be nothing short of amazing! Thank you to my new Family at Prime Toyota Route 2. More

Problems fixed, on time I can depend on the great service department at Prime Toyota Lancaster and they took care of my issues on my 16 year old Solara. Great job. I have no I can depend on the great service department at Prime Toyota Lancaster and they took care of my issues on my 16 year old Solara. Great job. I have no complaints. More

Oil change and tire rotation Ben was great. Very efficient and friendly. One reason why I keep coming back. I’m enjoying my car and haven’t had any issues with it Ben was great. Very efficient and friendly. One reason why I keep coming back. I’m enjoying my car and haven’t had any issues with it More

Thank you! I had an incredible experience here and ended up leaving with a new car after struggling to do so at multiple other dealerships. I had a warm greeting I had an incredible experience here and ended up leaving with a new car after struggling to do so at multiple other dealerships. I had a warm greeting after I entered the building and the same guy also caught me on the way out and congratulated me on buying a new car! He was sooo nice, I wish I got his name. However I do know he has brown hair and an arm tattoo that’s black and grey. Super nice. Walter sold me the car and was super super friendly and there’s no one else I’d rather talk to about buying a car! More

Friendly & fair Never felt pressure to purchase, showed the right price & was very friendly and was able to get the car the same day thanks so much! Never felt pressure to purchase, showed the right price & was very friendly and was able to get the car the same day thanks so much! More