Koch Route 2 Toyota

Great Experience I had my first 5,000 mile service with my new Toyota Rav 4 this past Thursday. Overall my experience was great! It was easy to schedule my appointment I had my first 5,000 mile service with my new Toyota Rav 4 this past Thursday. Overall my experience was great! It was easy to schedule my appointment and the service took under an hour. I would highly recommend Prime Toyota in Lancaster! More

One reason not 5 star Never checked tire pressure. It was down. I should have checked.it before leaving service area. Otherwise, very pleased with everything else. Will con Never checked tire pressure. It was down. I should have checked.it before leaving service area. Otherwise, very pleased with everything else. Will continue to do business with Prime Toyota. More

Car Purchase I thought the salesperson was very helpful and knowledgeable. He made it easy to buy the car that I wanted. I would definitely recommend to others I thought the salesperson was very helpful and knowledgeable. He made it easy to buy the car that I wanted. I would definitely recommend to others More

Oil change and tires rotation The person who received me when I dropped my car off for oil change was owesome and very polite. Also, he is intelligent of what he does. The person who received me when I dropped my car off for oil change was owesome and very polite. Also, he is intelligent of what he does. More

Honest quality service Had a transmission problem with my Camry with 82000 miles. They found an extended warranty and fixed it NC. while I had Tea and bagel. Had a transmission problem with my Camry with 82000 miles. They found an extended warranty and fixed it NC. while I had Tea and bagel. More

Had 2 recalls Great experience, very helpful,nice, returned my call right away.very happy with prime will go back soon because I would like to purchase a newer car Great experience, very helpful,nice, returned my call right away.very happy with prime will go back soon because I would like to purchase a newer car More

Worked miracles and saved me Long story short: I was underwater with an older car that was costing me a fortune to repair and at an increasing frequency, and when i went to Prime Long story short: I was underwater with an older car that was costing me a fortune to repair and at an increasing frequency, and when i went to Prime they were able to work some sort of magic because they got me approved for a 2019 Corolla (which I absolutely looooove!!) and now I feel safe and comfortable on my 60+ mile daily commute! Thank you David and Nick for saving me! More

Good sales service Very friendly customer service, I didn't feel pressure at all. I took my time and I was able to test drive the cars I was interested. Very friendly customer service, I didn't feel pressure at all. I took my time and I was able to test drive the cars I was interested. More

Fantastic experience Ken and Luke were very reassuring. I had a bad experience at another dealer not Toyota they made me feel comfortable and didn’t treat me like I didn’ Ken and Luke were very reassuring. I had a bad experience at another dealer not Toyota they made me feel comfortable and didn’t treat me like I didn’t know anything about purchasing a car More

Excellent I was pleasantly suprised how accommodating the staff was, before I arrived, I was concerned about a coupon I had received. I received a text that I w I was pleasantly suprised how accommodating the staff was, before I arrived, I was concerned about a coupon I had received. I received a text that I was set. When arriving, the serviceman explained everything that was to be done, including a free recall service. I felt like my business mattered. Thank you for a great experience! More