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Koch Route 2 Toyota

Lancaster, MA

2.1
384 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

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384 Reviews of Koch Route 2 Toyota

October 16, 2018

Car Purchase I thought the salesperson was very helpful and knowledgeable. He made it easy to buy the car that I wanted. I would definitely recommend to others More

by Kevinf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo
Oct 16, 2018 -

Koch Route 2 Toyota responded

Kevin - Congratulations on your new car! We're thrilled that our Sales Team made the process easy. From all of us at Prime Toyota Route 2, thank you for the review!

October 16, 2018

Oil change and tires rotation The person who received me when I dropped my car off for oil change was owesome and very polite. Also, he is intelligent of what he does. More

by NB02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry, I forgot to look for his name
Oct 17, 2018 -

Koch Route 2 Toyota responded

It's great to know that your oil change and tire rotation went smoothly. Thank you for the kind words about our Service Team! Hope to see you again at Prime Toyota Route 2.

October 16, 2018

Honest quality service Had a transmission problem with my Camry with 82000 miles. They found an extended warranty and fixed it NC. while I had Tea and bagel. More

by Pete McC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Breitenwischer
Oct 17, 2018 -

Koch Route 2 Toyota responded

Thanks for trusting us with your Toyota Camry! It's fantastic that we were able to take care of that transmission issue while you could relax with a snack. We appreciate your review Pete!

October 15, 2018

Had 2 recalls Great experience, very helpful,nice, returned my call right away.very happy with prime will go back soon because I would like to purchase a newer car More

by Sue hache12er
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Go get his name,but very pleased with him
Oct 15, 2018 -

Koch Route 2 Toyota responded

Sue - We're so glad our Service Team provided a professional service that earned your business. We look forward to seeing you again at Prime Toyota Route 2!

October 15, 2018

Worked miracles and saved me Long story short: I was underwater with an older car that was costing me a fortune to repair and at an increasing frequency, and when i went to Prime More

by Fciccarelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bruno (sales) and Nick Garofalo (finance)
Oct 15, 2018 -

Koch Route 2 Toyota responded

It's awesome to hear that our team worked to get you into a new Toyota Corolla! Everyone should feel safe out on the road and we're thrilled that you do now. From the entire Prime Toyota Route 2 team, thank you for your review!

October 15, 2018

Good sales service Very friendly customer service, I didn't feel pressure at all. I took my time and I was able to test drive the cars I was interested. More

by Carbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramón/ Alexis
Oct 15, 2018 -

Koch Route 2 Toyota responded

It's our goal to provide a pressure-free car-buying experience. Thank you so much for your positive review of Prime Toyota Route 2!

October 14, 2018

Fantastic experience Ken and Luke were very reassuring. I had a bad experience at another dealer not Toyota they made me feel comfortable and didn’t treat me like I didn’ More

by Mdown1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken and Luke
Oct 15, 2018 -

Koch Route 2 Toyota responded

We'll be sharing this great review with Ken and Luke for sure. Buying a car should be a really fun process and definitely an exciting day for you! Thank you for choosing Prime Toyota Route 2!

October 14, 2018

Excellent I was pleasantly suprised how accommodating the staff was, before I arrived, I was concerned about a coupon I had received. I received a text that I w More

by Juliek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Messier
Oct 15, 2018 -

Koch Route 2 Toyota responded

Thank you for sharing your experience here, Julie! We know servicing your vehicle can be stressful at times, and our goal is to help all of our customers fully understand what will be performed during their vehicle service and why. Sounds like the team hit the mark during your visit and I couldn't ask for more.

October 14, 2018

Basically hassle free experience Walter is great. Really friendly and helpful. Honest and trustworthy. I had the most hassle free experience. Price is good comparing to other dealers. More

by Huairen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter
Oct 15, 2018 -

Koch Route 2 Toyota responded

Huairen - Hassle-free is what we aim for! We're so glad that our Sales Time provided a straightforward experience that earned your business. We can't wait to see you again at Prime Toyota Route 2!

October 14, 2018

I bought a used Rav4 at Prime Toyota! It was an awesome experience! I got a great on the car I wanted. Sales rep and management were extremely accommodating to my needs and wants. No press More

by richard12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon sales rep, Luke sales manager
Oct 15, 2018 -

Koch Route 2 Toyota responded

Richard, It makes us so happy to find our customers the perfect car for them. We're glad you were able to get a great deal too! From all of us at Prime Toyota Route 2, thanks so much!

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