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Koch Route 2 Toyota

Lancaster, MA

2.1
384 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

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384 Reviews of Koch Route 2 Toyota

October 19, 2018

Quick friendly service today on a recall and tire rotation Good service and quick appointment date when I called to get one. I love my Toyota Corolla ! I was a little worried about the recall necessary bu More

by Love my Corolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim - in Service dept
Oct 19, 2018 -

Koch Route 2 Toyota responded

Thank you for trusting us with the recall service for your Toyota Corolla! We're thrilled that you're safe out on the road. Thanks from all of us at Prime Toyota Route 2!

October 19, 2018

Hassle-free and on time I lease a Toyota Rav 4 from another Toyota dealership which is not local. My routine maintenance was due and my inspection sticker was expiring this More

by Patmac516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 19, 2018 -

Koch Route 2 Toyota responded

We're thrilled that we could provide a fast and convenient service option for your Toyota RAV4's routine maintenance and car inspection. Thank you for leaving us a review! We hope to see you again at Prime Toyota Route 2.

October 18, 2018

good experience Very pleasant and friendly to work with. would recomend to friends and family. I felt at ease and comfortable. With no pressure from sales people to p More

by Hitter44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura
Oct 19, 2018 -

Koch Route 2 Toyota responded

Thanks so much! Your recommendation means a lot to us. We're so glad that you had a pressure-free visit to Prime Toyota Route 2. Thanks again!

October 18, 2018

Fantastic Service Rep Service Rep was courteous, prompt & thorough & reviewed with us all items & made certain that he scheduled us for the next maintenance check without u More

by MariaGeo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Obin
Oct 19, 2018 -

Koch Route 2 Toyota responded

Hi Maria - Thanks for taking the time to leave us a review! When we see words like courteous, prompt, and thorough we know that we're doing our job right. See you next time at Prime Toyota Route 2!

October 17, 2018

Excellent service I’ve been very pleased with the service I’ve received. Jim Rigoupolis, with whom I’ve dealt the most is very professional, attentive, & knowledgeable. More

by James46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Rigoupolis
Oct 17, 2018 -

Koch Route 2 Toyota responded

James - We appreciate your review! It's fantastic that you can depend on Jim for professional service. Thanks for choosing Prime Toyota Route 2!

October 17, 2018

Superb service Celso is a great salesman. He goes above and beyond to help buying a car or truck. Everyone you deal with their is friendly and professional. More

by Chubbyredneck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celso
Oct 17, 2018 -

Koch Route 2 Toyota responded

Thanks for sharing your experience with us! We love to hear that Celso went above and beyond. All of us at Prime Toyota Route 2 appreciate your business!

October 17, 2018

27k checkup Chris was most helpful. He explained everything to me and got Toyota to pay for the tire rotation. He also listened to my explanation of blinking More

by Mem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 17, 2018 -

Koch Route 2 Toyota responded

Thank you for leaving us a review about your service experience! We're glad that Chris was so helpful. See you next time at Prime Toyota Route 2!

October 16, 2018

One reason not 5 star Never checked tire pressure. It was down. I should have checked.it before leaving service area. Otherwise, very pleased with everything else. Will con More

by BlueMoon88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 16, 2018 -

Koch Route 2 Toyota responded

We're happy to hear that you had a positive experience getting your car serviced with us. We appreciate your feedback regarding the tire pressure and will pass it along to our team. Thank you for your repeat business of Prime Toyota!

October 16, 2018

Informed & friendly service Prime Toyota Route 2 is a wonderful dealership to conduct business with. I purchased my vehicle at Prime and also have the vehicle serviced there. M More

by CS2137
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Messier
Oct 17, 2018 -

Koch Route 2 Toyota responded

Thank you for being a loyal customer to Prime Toyota Route 2! We love that our customers can depend on us for purchasing vehicles and getting them serviced as well. We appreciate your kind words about Mark!

October 16, 2018

Great Experience I had my first 5,000 mile service with my new Toyota Rav 4 this past Thursday. Overall my experience was great! It was easy to schedule my appointment More

by Moomoodp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Anderson
Oct 16, 2018 -

Koch Route 2 Toyota responded

Thank you for trusting us with your Toyota RAV4! It's awesome that scheduling was easy and that our Service Team was able to get you in and out. We appreciate your five star review!

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