Koch Route 2 Toyota

great salesman Ben was awesome!!! He didn’t push me to buy, but offered me a great deal that fits my needs. Excellent service, great atmosphere and very well present Ben was awesome!!! He didn’t push me to buy, but offered me a great deal that fits my needs. Excellent service, great atmosphere and very well presented. More

Customer service is not the best They are very accommodating until they get you to sign an initial purchase agreement and then you might as well forget about getting help with questio They are very accommodating until they get you to sign an initial purchase agreement and then you might as well forget about getting help with questions. The salesman was very pushy on knowing how much of a down payment I would be putting down and when we would be in to finalize the deal. Wanted to make sure I got the down payment amount to him the next morning so they could process the credit application. I called him first thing the next morning with the information and asked him to get back to me with my interest rate options. He responded with "we will do that when you come in to sign paperwork to finalize everything" I tried to tell him the amount of the down payment and he didn't care as" we will do it all when you come in" I asked him to do it ahead of time so if I wanted to research my own rates I could. No avail getting that done. I called the general sales manager ( whom I also had been dealing with) 4 times that day with no return call from him. I called the main number and the women I spoke to said she would tell the general sale manager to call me. Still no return call! I finally called back and asked to speak with the general manager of the dealership. I did get results speaking with him. When we went to sign the final paper work and loan agreement, they told us the monthly payment and it did not seem right to me. I asked to see a copy of the contract and checked it with my initial agreement and guess what they forgot to take the discount off the price. Not a very good experience here for my first time with this dealership. More

was excellent I believe that the remote starter are so expensive,because I am a customer the price as to be low.thank you, Ana Fabian,I think the service department I believe that the remote starter are so expensive,because I am a customer the price as to be low.thank you, Ana Fabian,I think the service department is not so go. More

Great service Good and fast service, the guy that took my car was great and very nice. Popcorn and water free is a good touch also. All good Good and fast service, the guy that took my car was great and very nice. Popcorn and water free is a good touch also. All good More

Great service Always a pleasure to be here ... Great service and wonderful service representatives. The waiting area is cozy and surprised to see the people who sol Always a pleasure to be here ... Great service and wonderful service representatives. The waiting area is cozy and surprised to see the people who sold the car 4 years back still remember you. More

Didn't fill tire pressure Had oil change, tire rotation and state inspection. After service was complete and was driving home, I realized the tire pressure light was still on. Had oil change, tire rotation and state inspection. After service was complete and was driving home, I realized the tire pressure light was still on. The technician never filled my tires up and didn't notice the light while in the car. When I go to the dealership I expect better service than Midas, which was not the case this time. Had to drive back, and wait another fifteen minutes to get the tires filled up and my car retuned again. More

Very helpful and dedicated They work so hard so get me the deal to buy a vehicle, at the best reasonable way for me to own a truck. Great service, good people. Very happy with t They work so hard so get me the deal to buy a vehicle, at the best reasonable way for me to own a truck. Great service, good people. Very happy with the whole dealer ship. Thank you guys you all Rock! More

Just looking and fell in love with s car on the lot Went to have a repair done on my 2011 Toyota. Was looking at cars on the lot and really liked a 2011 Toyota. Great salesman. Went to have a repair done on my 2011 Toyota. Was looking at cars on the lot and really liked a 2011 Toyota. Great salesman. More

Was not looking to buy a new car but the agent was very nice Like the dealership bought two cars from them. The agent was very knowledgeable about the car. Deb goguen was very helpful in instructing me on all t Like the dealership bought two cars from them. The agent was very knowledgeable about the car. Deb goguen was very helpful in instructing me on all the features of the car More

Value Their Customers My husband and I have been customers at Prime Toyota for over 10 years. We use their service and parts department for regular maintenance on both our My husband and I have been customers at Prime Toyota for over 10 years. We use their service and parts department for regular maintenance on both our vehicles. I have had exceptional service with all the staff and mechanics over these many years. Yesterday I came in for the replacement of a lost hubcap on my 2011 Corolla. To my surprise and great appreciation, Prime Toyota’s parts department replaced my hubcap free of charge. ( a $100 purchase). What a marvelous feeling to be so appreciated for loyal service to their high quality service department. I did not ask or expect this gesture of customer care. Thank you Prime Toyota for having such a personal touch in your business. I will continue to buy and bring my cars to Prime Toyota for years to come. Special thanks to your Parts Department for such a generous gesture to an aging retiree!!! More