Koch Route 2 Toyota

Here is what I will tell you about these surveys. So, I have to start off by explaining that I have worked in high-end sales leadership for well over a decade. I also live and die by the survey. Th So, I have to start off by explaining that I have worked in high-end sales leadership for well over a decade. I also live and die by the survey. That being said, I was pretty disappointed and left feeling rubbed the wrong way after my experience on 31 October, 2018. I have been going to this location for at least eight years now(well before Wagner himself passed away), and have dealt with just about every individual in the sales and service departments of this particular location. They were very busy and rushing, which is understandable, however I was totally disgusted by the way that this survey was presented to me. Now, again, I have worked with this individual many times, and perhaps it was a bad day or the rushed that had him flustered, but his exact words to me as I was scooted out the door were, "If you get a survey, I need all tens." Uh.... what now?! Now, as I said prior, I also live and die by these surveys. I understand that we 'need' all tens, and I also understand that within this particular industry, most of the time your commission is withheld if you are scored less than a 10. That being said, it would be a cold day in xxxx before I would ever actually say that to a Guest and my team would be documented verbally, at bare minimum, if this was ever the way the expectation was set for a survey. Using this style of verbiage clearly depicts to the customer that the number on a survey places value over the Guests' personal experience. Of course, I have the highest score possible, as Christmas is coming after all.... but let this be a lesson in proper customer service!!! More

Smooth, Prefessional, and Awesome Customer Service. When being told NO from a few local dealerships. I came into Prime with a lead from Richard. He answered a lot of my questions. Once we came into the When being told NO from a few local dealerships. I came into Prime with a lead from Richard. He answered a lot of my questions. Once we came into the dealership he introduced us to Alex Citron, she was OUTSTANDING. Answered every single question we had along the way. We had picked out the car we wanted which was a 2018 Rav4. With the persistence of Hitesh Patel in the Business Management office he is a true shark and gets you the best deal possible! He is very blunt and to the point, which is very admirable. What a smooth buying expirence. Both my partner and myself drove off tonight more than excited with our new Rav4. Thank you RTE 2 Prime! I will be referring all my friends and family members to Prime Rte 2. More

Service Called with a flat tire and they were able to see me right away. Then they drove me to work. Since I was there anyway they were able to also perform Called with a flat tire and they were able to see me right away. Then they drove me to work. Since I was there anyway they were able to also perform my routine maintenance. So appreciate the service I received!! More

Oil change paid but wasn't done, oil left dirty & quart low! I came into the dealer expressly to get an oil change/standard service. Waited at dealership for an hour while they "did the work". Left thinking I w I came into the dealer expressly to get an oil change/standard service. Waited at dealership for an hour while they "did the work". Left thinking I was all set.... A week later I had my mechanic do some work on my FJ and they pointed out that I needed an oil change as the state of the oil was very poor... dirty and a full quart low. Shocked, I drove right over and verified/saw with my own eye's the state of the oil at the mechanic. Turns out, Prime Toyota didn't do the oil change at all... left the oil as it was and charged me for the service! I am fuming and will NEVER use Prime Toyota for any service or new vehicle purchase again... after purchasing 2 vehicles with them in the last 10 years (Prius & FJ) I am seriously disappointed!!! More

Love this place I got second New Rav4 over the weekend they have pleasant people there been shopping for a few weeks now been all over Mass. Since i did love couple o I got second New Rav4 over the weekend they have pleasant people there been shopping for a few weeks now been all over Mass. Since i did love couple other suv different manufacturers brands but here they got me what i was asking for and at the best price, as a customer that's what you look for. My personal opinion go shopping around and then go to them you will notice the difference right away from their staff to their prices. More

Regular maintenance, few repairs The Service rep was EXCELLENT. He was very Knowledgeable, and friendly. He Informed me of issues, and explained them clearly so that was able to make The Service rep was EXCELLENT. He was very Knowledgeable, and friendly. He Informed me of issues, and explained them clearly so that was able to make an informed decision. More

Great experience. The people at prime made my car buying experience pleasurable for the first time since I’ve been buying cards. They were very friendly and willing t The people at prime made my car buying experience pleasurable for the first time since I’ve been buying cards. They were very friendly and willing to work out the best deal possible for me on my new car. They all answered any questions I had patiently and politely. More

Car buying made easy Convenient and courteous service. We got the car we wanted-taking advantage of lower prices on the 2018 models. We will return when we need another ca Convenient and courteous service. We got the car we wanted-taking advantage of lower prices on the 2018 models. We will return when we need another car. More

New tacoma Drive up from RI to Prime because they were the closest dealership with the vehicle I was looking for. Walter was very friendly and helpful with the p Drive up from RI to Prime because they were the closest dealership with the vehicle I was looking for. Walter was very friendly and helpful with the purchase. He went out of his way to help me take delivery on the truck. There was supposed to be a driver to come down to RI to get the vehicle registered but no one was available so Walter drove down on his day off to help me. More

Awesome I bought twoI bought two brand new the people at Toyota were awesome, I have Parkinson's disease so very difficult for me cuz later in the day. Worse I bought twoI bought two brand new the people at Toyota were awesome, I have Parkinson's disease so very difficult for me cuz later in the day. Worse but they make me feel comfortable More