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Koch Route 2 Toyota

Lancaster, MA

2.1
384 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

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384 Reviews of Koch Route 2 Toyota

February 16, 2019

30 k service Efficient and fast service and a great price., The service personnel were thorough with the explanation of the Service and I would recommend their ser More

by Newnavy61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Learnard
Feb 18, 2019 -

Koch Route 2 Toyota responded

We really appreciate you recommending the Prime Toyota Route 2 Service Department! It makes us happy to hear that you can depend on them for fast service and fair prices. Thank you so much and have a great day!

February 09, 2019

No hassel I got there about 4:40 and was greeted and my lease deal was done by 5:30 same price as over the phone . Could of brought car home that night but I di More

by john j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Mahoney , Tecnition
Feb 11, 2019 -

Koch Route 2 Toyota responded

Hi John - It's wonderful that your car-leasing process was so easy and that you were able to drive home in a freshly cleaned car. Thank you so much for coming to Prime Toyota Route 2! We look forward to assisting you next time.

January 26, 2019

Great service at Prime! Brought my vehicle in for 5000 mile service. They were on time a completed the work in a timely manner. Service rep very knowledgeable and helpful. More

by Joe M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jan 28, 2019 -

Koch Route 2 Toyota responded

Hi Joe - Thanks for coming to Prime Toyota Route 2 for your 5k maintenance service! We are glad to hear you received helpful service and that your vehicle was repaired quickly. Have a wonderful week.

January 04, 2019

Always felt dealt with professionally, candidly, honestly Since my first interactions with Prime Toyota Rte 2, literally every experience I’ve had with them — from buying my first Camry hybrid in 2016 to th More

by HappyCamryHybridOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 07, 2019 -

Koch Route 2 Toyota responded

We love happy customers! It's fantastic that you've had great experiences with both our Sales and Service Teams and that your Toyota Camry Hybrid is running smoothly. Thank you so much for being part of the Prime Toyota Route 2 family!

January 01, 2019

Excellent service and experience I could not have been happier with my car buying experience at Prime Toyota Route 2. Excellent, friendly, no pressure service. I felt completely taken More

by Katieg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Jutte
Jan 02, 2019 -

Koch Route 2 Toyota responded

We could not be happier with this review! It's wonderful to hear you were taken care of throughout your car-buying experience at Prime Toyota Route 2. Thanks so much, Katie!

December 28, 2018

Excellent! I had a great experience shopping for a car at prime Toyota, they were very helpful. I’m very pleased with the car and wanted to say, thank you! More

by Samar18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivo
Dec 28, 2018 -

Koch Route 2 Toyota responded

Samar - It makes us so happy to hear you received helpful service and even happier that you love your new car! It is truly our privilege to assist you. Thanks so much!

December 23, 2018

2018 Toyota Prius Prime 'Prime Toyota - Route 2' and their Sales Professional (Viviani F.) provided us with a superb car buying experience. It was both informative and press More

by OWL4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Viviani Floes
Dec 26, 2018 -

Koch Route 2 Toyota responded

Congratulations on your new car! It makes us so happy to hear that Viviani found the perfect car for you at a great deal too. The entire Prime Toyota Route 2 appreciates your review and your business!

November 19, 2018

Service is great here I have been going to dealership for 15 years. It is no problem to wait in nice clean pleasant area with snacks and drinks available. The repairs are d More

by Mare27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Messier
Nov 20, 2018 -

Koch Route 2 Toyota responded

Mare - Thank you so much for being a loyal customer to Prime Toyota Route 2! We are so happy that you've received consistently transparent and professional service. We look forward to working with you for years to come!

November 02, 2018

New tires Great job Will definitely go back have bought my last four trucks there have a nice weekend . Period. I have a nice winter happy Thanksgiving More

by 978truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales rep customer service tire guy
Nov 02, 2018 -

Koch Route 2 Toyota responded

We appreciate you taking the time to write us a review! Thank you for being a loyal customer to Prime Toyota Route 2. Have a great weekend!

November 01, 2018

Excellent service Sales team went the extra mile to get me into the exact car I was looking for. Excellent customer service at this dealership. Highly recommended. More

by Steve15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken T. in sales and Mark M. in service
Nov 02, 2018 -

Koch Route 2 Toyota responded

Hi Steve - It's wonderful that our Sales Team went above and beyond to get you the perfect car for you. Thank you for recommending Prime Toyota Route 2!

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