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Koch Route 2 Toyota

Lancaster, MA

2.1
384 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

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384 Reviews of Koch Route 2 Toyota

August 21, 2019

Excellent service Gentleman who checked me in was friendly and professional. I was also greeted by the salesman who initially sold me the car - very pleasant and apprec More

by mchampa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bertie Henry (sales), Don't recall name of gentleman who took car for service
Aug 21, 2019 -

Koch Route 2 Toyota responded

Thank you for your review of Prime Toyota Route 2! We appreciate your business and your support of our service department. Your feedback about your wait will be shared with our team so that we can improve in the future. We hope to see you again and have a great day!

August 14, 2019

If you haven't been here, you've missed out I've bought 4 vehicles here, and have never regretted it. The staff is always on point, they give the best deals possible every time, and work hard fo More

by Tacomaguy75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke, Hitesh
Aug 15, 2019 -

Koch Route 2 Toyota responded

Thank you for your review of Prime Toyota Route 2! We appreciate your loyalty to our dealership and your kind words about Luke and our staff. Hope to see you again soon and have a great day!

August 10, 2019

Service was good, but Car service was good, people are friendly and the shuttle drop off and pickup is convenient. But I was a little disappointed that during a major servi More

by Makara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the names
Aug 20, 2019 -

Koch Route 2 Toyota responded

Hi Makara, I'm glad to see that your visit was good and you were able to take advantage of the shuttle. Unfortunately we aren't able to offer complimentary car washes because we share a well and just don't have the water supply. We do appreciate your feedback though!

August 09, 2019

Amazing service I have given 5 stars because from the moment i stepped in they were great ,helped me find a car the suits me,took my old one,very professional and e More

by Jerusalem Fernandes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Viviane ,Jay
Aug 09, 2019 -

Koch Route 2 Toyota responded

We can't ask for a better review than this! Thank you so much for the fantastic feedback. All of us at Prime Toyota Route 2 hope you continue to love your new ride!

August 09, 2019

Best of the Best On July 26,2019 I went to Prime Toyota Rt2 for an pil change on my 2018 Toyota Camry. I came across Mr. Hatish Patel whi helped me last year on gettin More

by JDColon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Hatish Patel, Miss Dutka
Aug 09, 2019 -

Koch Route 2 Toyota responded

We love happy customers so this is fantastic to read! It's wonderful that Hatish helped you transition from your 2018 Camry to your 2019 Toyota Camry SE. We also love to hear that Miss Dutka explained all of its new features so that you'll be confident out on the roads. Thank you so much for sharing your story and trusting us with your business. We look forward to seeing you next time!

August 01, 2019

5000 mile service I went in for my 5,000 mile service. There was a minor issue that was taken care of without hesitation.Mark went above and beyond. Very efficient and More

by 10thCamry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark M.
Aug 02, 2019 -

Koch Route 2 Toyota responded

We can't ask for better feedback than this! Thanks so much for coming to Prime Toyota Route 2 for your auto service needs. It's great to hear that you car is running smoothly now.

August 01, 2019

Good service Always able to get an appointment in timely manner. Staff courteous and helpful. Service always great. Only complaint is that waiting area is always t More

by NPretired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 01, 2019 -

Koch Route 2 Toyota responded

We are grateful for your business as well as your feedback! Thank you for helping us provide the best service for our customers. We look forward to assisting you next time at Prime Toyota Route 2.

July 28, 2019

Excellent costumer service and sales personal The experience was awesome sales personnel went above and beyond to find what I wanted..the price was right. And the process was fast..also finance More

by Lissette23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Celso
Jul 29, 2019 -

Koch Route 2 Toyota responded

Thanks for the 5-star review Prime Toyota Route 2! We love reading your comments about our team and that you received wonderful customer service while you were our guest. This is our goal! We appreciate your business and hope to see you again soon.

July 27, 2019

Wonderful It was an excellent experience everyone was professional provide some refreshments and love my new car will recommend my friends to Toyota and will c More

by Pt2445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Brown, Hitesh Patel and Celso Melo they were all professional
Jul 29, 2019 -

Koch Route 2 Toyota responded

It makes us smile to hear that you love your new car, congratulations! We really appreciate you recommending your friends to visit us at Prime Toyota Route 2. Thanks so much and safe driving!

July 25, 2019

Totalcare value I have my car serviced every 5000 miles. I really like the level of service I receive and find the peace of mind very valuable. More

by Mosseyapples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Obin
Jul 25, 2019 -

Koch Route 2 Toyota responded

Thank you so much for the fantastic feedback! It means a lot to hear that you can depend on Prime Toyota Route 2 for five-star service, every time. Safe driving!

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