Klaben Ford Lincoln

New truck My new truck was turned over to me very smoothly on delivery. Service appointment for first oil change has already been made. Thanks Again--Klaben For My new truck was turned over to me very smoothly on delivery. Service appointment for first oil change has already been made. Thanks Again--Klaben Ford More

Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More

My first lease! I've been on the fence about leasing for a while now. After moving closer to work I decided to look at this option more seriously. They helped answer I've been on the fence about leasing for a while now. After moving closer to work I decided to look at this option more seriously. They helped answer the questions I had about leasing and made me feel comfortable moving forward. Brandon is awesome to work with! I say is because even now he's just a phone call or text away. He's quick to respond and willing to help however he can. It's nice dealing with someone that continues he service after the sale! More

Repair gas leak Very satisfied with repair that was recommended by Patrick Sandy. Need gas lines replaced but unable to do so right now-possibly in near future. Very satisfied with repair that was recommended by Patrick Sandy. Need gas lines replaced but unable to do so right now-possibly in near future. More

problem taken care of the first time I have dealt with other dealers before and have not been satisfied I bring my car in here and the problem is taken care of the first time I have dealt with other dealers before and have not been satisfied I bring my car in here and the problem is taken care of the first time More

On time, on target at Klaben Ford Lincoln The service team, communicated during the process, and did not come back with any unexpected surprises. The people were professional, courteous and e The service team, communicated during the process, and did not come back with any unexpected surprises. The people were professional, courteous and extremely helpful. They made the experience positive and were great. More

Amazing This dealership is the absolute best dealership I have ever worked with. They helped me work with a difficult situation of mine and were able to get m This dealership is the absolute best dealership I have ever worked with. They helped me work with a difficult situation of mine and were able to get me into a brand new car. Roscoe is by far the most personable sales consultant I have worked with. I would recommend this dealership to anyone. They truly take customer service to a new level, it isn't about money, it is about making your situation better. More

recall and oil change I had to bring my Escape in for a recall and needed an oil change. Eric was very helpful and really friendly. I was thrilled to find out I was entit I had to bring my Escape in for a recall and needed an oil change. Eric was very helpful and really friendly. I was thrilled to find out I was entitled to a loaner and didn't have to wait. Eric also helped showed me how to use my phone as I am technically challenged. And the imagine my delight when I learned y visit didn't cost me a thing!! More

Absolutely the BEST customer service I have experienced. I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly th I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly the best sales rep we have EVER had the pleasure of dealing with. He went completely above and beyond to accommodate us and make sure we had the best service and experience. More