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Tom Alcorn
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Tom Alcorn
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
365 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
37 yrs
Industry Experience
37 yrs
Specialties & Trainings
Master Service Manager and Master Technician
365 Reviews
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365 Reviews of Tom Alcorn
June 01, 2024
I was impressed with their immediate response to the issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. More
by G.BERNARDO2013
Verified CustomerOther Employees Tagged: Mike Brandvold
Helpful 
May 22, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
May 20, 2024
Highly satisfied with Klaben’s customer care. I have been a frequent loyal customer of Klaben for over 10 years and can not say enough about how well they treat me. Everyone from sales to servi I have been a frequent loyal customer of Klaben for over 10 years and can not say enough about how well they treat me. Everyone from sales to service, parts to body shop is friendly, professional, knowledgeable and very helpful. On this occasion I am quite pleased with the quality of service I received. My car runs and sounds like new. Great job addressing my concerns and making all repairs in a timely and cost effective manner. Much appreciation to Mona, Tom A, Sean and Joe F in service for their patience and outstanding customer care. Also I must recognize Artie in the body shop for all he has done for me, my family and friends over the years. The quality of workmanship is second to none. Wonderful job…..again!! For all of your auto needs, Klaben is the place!! Highly recommend!! More
by Saxgod
Other Employees Tagged: Terry Baughman, Mona Crooks, Joe French, Artie Gissinger, Richard Klaben, Christine Klaben, Jennifer Bowen, Sean Bradford, David Klaben
May 14, 2024
All of your personnel are competent Friendly, knowledgeable. And very thorough. Thank you to all?!? knowledgeable. And very thorough. Thank you to all?!? More
by ritapittman
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Richard Klaben, Carl Bujorian, Christine Klaben, Sean Bradford , Mike Crooks very competent
May 10, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
May 10, 2024
We are a repeat customer. We are always treated with respect. Everyone was extremely friendly and helpful. We are always treated with respect. Everyone was extremely friendly and helpful. More
by Lbeutler69
Other Employees Tagged: Richard Klaben, Tim Sterling, Angela Mazzagatti, Gragg Adkins
May 10, 2024
Best dealership in Ohio. The whole sales, finance, and service is the best. I have been going to this dealership for years and wouldn't go to any other The whole sales, finance, and service is the best. I have been going to this dealership for years and wouldn't go to any other More
by jfleck170
Other Employees Tagged: Mona Crooks, Tyler Kline, Christine Klaben, Jennifer Bowen, Douglas Lewin, Cole Mathes
May 06, 2024
I like how they accommodate me no matter what I am there for & helpful on advice for things that need taken care of for my vehicle for & helpful on advice for things that need taken care of for my vehicle More
by Sandy
Other Employees Tagged: Gavin Fano , Becky for rental car
May 01, 2024
I have been doing business with Klaben for over 40 years. They have always gone out of their way to make sure car purchases and maintenance are totally understood and if not, answer my questions until it is! They have always gone out of their way to make sure car purchases and maintenance are totally understood and if not, answer my questions until it is! More
by KDROCCO6
Other Employees Tagged: JC Crawford, Mona Crooks, Joe French, Christine Klaben, Bo Stewart
May 01, 2024
David went above and beyond to make sure I was happy and get the exact truck I was looking for. get the exact truck I was looking for. More
by jamiescottw
Other Employees Tagged: Christine Klaben, Jennifer Bowen, David Mitchell
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