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Mona Crooks
Refer Me
1,077 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 4 mos
Industry Experience
32 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,077 Reviews
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1077 Reviews of Mona Crooks
Verified Customer
Helpful 
June 06, 2024
As always, Mona got me in and out in a timely fashion, while providing the most personal and professional service. Any questions I may have had were answered thoroughly and in a way that I could easily un while providing the most personal and professional service. Any questions I may have had were answered thoroughly and in a way that I could easily understand. More
by kasmith56
June 03, 2024
I needed new headlights before a road trip, and they got them ordered and installed before I had to leave for Vacation. I love that they respect my time and can schedule my needs when I have availability them ordered and installed before I had to leave for Vacation. I love that they respect my time and can schedule my needs when I have availability More
by fairyrain826
Other Employees Tagged: Joe French, Kim Wolfram, Sean Bradford, Shelby Wiley
May 31, 2024
Fast, efficient and very friendly service. . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! More
by rodzeck
Other Employees Tagged: Anthony Thurman Jr
May 30, 2024
Top notch. Always treated like you and your vehicle are important.A very satisfied customer . Always treated like you and your vehicle are important.A very satisfied customer . More
by TPOTTE8303
Other Employees Tagged: Joe French
May 28, 2024
The service department makes the dealership! Extremely helpful and knowledgeable. Mr French had assisted me for over 12 years. Thank you Extremely helpful and knowledgeable. Mr French had assisted me for over 12 years. Thank you More
by yvonnecherkala
Other Employees Tagged: Mike Brandvold, Joe French
May 26, 2024
Mona does a great job! She has been my service tech for almost 20 years and is always on top of it. She has been my service tech for almost 20 years and is always on top of it. More
by FOURHOLMS
Other Employees Tagged: Anthony Thurman Jr
May 22, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford, Steve Sigmund, Shelby Wiley
May 20, 2024
Highly satisfied with Klaben’s customer care. I have been a frequent loyal customer of Klaben for over 10 years and can not say enough about how well they treat me. Everyone from sales to servi I have been a frequent loyal customer of Klaben for over 10 years and can not say enough about how well they treat me. Everyone from sales to service, parts to body shop is friendly, professional, knowledgeable and very helpful. On this occasion I am quite pleased with the quality of service I received. My car runs and sounds like new. Great job addressing my concerns and making all repairs in a timely and cost effective manner. Much appreciation to Mona, Tom A, Sean and Joe F in service for their patience and outstanding customer care. Also I must recognize Artie in the body shop for all he has done for me, my family and friends over the years. The quality of workmanship is second to none. Wonderful job…..again!! For all of your auto needs, Klaben is the place!! Highly recommend!! More
by Saxgod
Other Employees Tagged: Terry Baughman, Joe French, Artie Gissinger, Richard Klaben, Tom Alcorn, Christine Klaben, Jennifer Bowen, Sean Bradford, David Klaben
Dealership Inventory (504 Vehicles)
2019 Ford Explorer
used
White Platinum Tri-Coat Metallic exterior
Automatic
Four-wheel Drive
