Keyes Lexus
Van Nuys, CA
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1,683 Reviews of Keyes Lexus
My experience with Keys Lexus has always been good. Bill my service representative know his stuff and I like working with him only. The porters that work there helped me with something I was not sure Bill my service representative know his stuff and I like working with him only. The porters that work there helped me with something I was not sure of and everyone is very nice. More
They are all so helpful there! Especially Danecia was amazing, she really exceeded more than above and beyond for me and I could tell she does that for all her customers. That’s ha Especially Danecia was amazing, she really exceeded more than above and beyond for me and I could tell she does that for all her customers. That’s hard to find anywhere , she made my experience so smooth and easy! She really had the best customer service. Highly recommend this dealership to anyone More
Great service and customer relations! Andre Aguirre, most helpful and understanding. Honesty like I have never experienced before at another agency! The waiting room accommodations, lovel Andre Aguirre, most helpful and understanding. Honesty like I have never experienced before at another agency! The waiting room accommodations, lovely. More
Salesperson Nikolay was great guy he helped us all the way from start to end. Leo the finance manager was great at his work too he did all the paperwork in no time. Will be back again way from start to end. Leo the finance manager was great at his work too he did all the paperwork in no time. Will be back again More
When I called for the appointment they told me the 10m mile service will take 1.5 hours and 3 hrs for the recall so I left in less than an hour they called and said the car was ready, after looking at th mile service will take 1.5 hours and 3 hrs for the recall so I left in less than an hour they called and said the car was ready, after looking at the receipt it said the maintenance took only .30 min and the recall-took only .20 minutes. I can’t believe they did everything in .50 minutes. I don’t believe they did everything as stated. When I asked the service writer (Errol Tuttle) his answer was it’s a new car, to this day I think they ONLY did the oil change. What about the other things included in the 10m mile service. Unfortunately I’ll never know what was done. They didn’t even wash the car let alone vacuum the floor Matts. Because of that I’ll probably not come back for my next service. More
Service continues to be 10 stars due to Anthony's friendly costumer service, knowledge, experience, and integrity. He is the reason why my vehicle service has never seen the light of another dealers friendly costumer service, knowledge, experience, and integrity. He is the reason why my vehicle service has never seen the light of another dealership or mechanic shop, and will continue that way. Thank you Anthony!! More